We ordered a fork which did not look anything like the one online. To boot, they are deducting the shipping costs from the refund amount for a return prepaid label. This was falsely advertised where t... See more
Company replied
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See what reviewers are saying
Jibs did not ship the parts ordered, took no responsibility for their action and then when challenged suggested Amazon may be a better means to order parts. Clearly Jibs does not care nor inte... See more
Company replied
Cancelled the order without any reason... it was a gift. Order #JIBS42532458
The best customer service - hands down. JIBS answered our questions via Instagram messaging (at 11 p.m.!) and gave us great advice on which skateboard would be most appropriate for my 11 year old. Ev... See more
Company replied
2.3
Poor
122 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Quality of product I ordered and and…
Quality of product I ordered and and time frame of delivery was fantastic.
Will order again from jibs.
June 10, 2019
Reply from Jibsactionsports
Glad you had a good experience. Thanks Chris.
Reply from Jibsactionsports
Awesome, thanks Holger!
Very helpful staff going above and…
Very helpful staff going above and beyond with my online ordering to ensure my son received the right gear. Fast delivery and a child full of smiles 😁
June 6, 2019
Reply from Jibsactionsports
Glad we could help Andrea! Thanks for leaving a review.
Always good products and service
June 3, 2019
Reply from Jibsactionsports
Much appreciated. Thanks for the review Cory!
awesome personalized service and quick…
awesome personalized service and quick responses.
May 28, 2019
Reply from Jibsactionsports
Glad we could help. Thanks Corinne!
Amazing store!
Shipping was way to fast! I have placed several orders threw jibs all my orders have gotten to me safe and on time! Service is amazing wouldn’t go to another shop!
May 21, 2019
Reply from Jibsactionsports
Thanks for the review Aiden. Stay rad!
Good service delivery on time 👍
May 20, 2019
Reply from Jibsactionsports
We appreciate the business Philippe!
ordered on a Saturday and received it…
ordered on a Saturday and received it on the Wednesday
Quick and acurate
May 20, 2019
Reply from Jibsactionsports
That good to hear. Thanks for the review!
Jibs did not ship the parts ordered
Jibs did not ship the parts ordered, took no responsibility for their action and then when challenged suggested Amazon may be a better means to order parts.
Clearly Jibs does not care nor interested in providing any value. Short changing me parts and then refusing to ship the missing parts and taking the easy route of refunding the missing parts, shows a complete lack of responsibility nor interested in supporting their customers. Clearly customers are worthless to Jibs and all they want is money.
Buyer beware . Jibs only wants your money and could careless about your end user experience or if you even get the parts your ordered, even if that means your scooter is unusable do to their poor oversight.
Welcome to the internet, there are companies that care and Jibs is not one of them.
May 16, 2019
Reply from Jibsactionsports
When you initially contacted us about the issue with your order, you asked us to either provide a refund, or to have the missing parts delivered within less than 24 hours which wasn't logistically possible. You also failed to tell us what part you were missing from your order. After several emails over several days you finally disclosed that you were missing an axle kit which we provided a full refund for as requested. Your attitude made it very difficult to provide adequate support. Knowing that there was nothing we could do to please you, we agreed with you when you threatened to take your business elsewhere.
Customer satisfaction is our number one priority. That's why we spent the time on the phone with you to determine the best products for your application. That's why we took the time to get the very specific measurements that you requested. That's why we promptly provided the refund that you asked for once you gave us adequate information about the issue. We can't please everyone, but we do our best.
Extremely quick turnaround from a…
Extremely quick turnaround from a shipping perspective. Only negative is that the slot that was cut was in the front of the bars instead of at the side. Disappointing as they were $300 ti bars that I hope lasts him a really long time!
May 16, 2019
Reply from Jibsactionsports
Hi Chris, we may suggest double checking the installation of your handlebars, as typically the slit should be positioned at the rear, not the front. We haven't seen any difference in durability between side-slitted or rear-slitted bars over the years, so there's no need to worry. Thanks again for the business!
Great website and service!
Great website and service!
I have placed 3 different orders over 3yrs with Jibs - they always ship quickly and provide exactly what was ordered each time.
I would use them again without hesitation.
May 13, 2019
Reply from Jibsactionsports
Thanks for the repeat business Dave. Much appreciated!
Excellent quick online to pick up service
next business day pickup was available with instock board. Got back to me within 24 hours of placing online order
May 9, 2019
Reply from Jibsactionsports
Thanks for the review Mark. Glad we were able to get you what you needed quickly!
Reply from Jibsactionsports
We appreciate the recommendation. Thanks John!
Awesome
This site is awesome got what I wanted for a better price than the other sites, and good brand names, and delivery was very quick
April 30, 2019
Reply from Jibsactionsports
Glad you enjoy the website. Thanks Adam.
Reply from Jibsactionsports
Thanks Victoria!
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