Jim and Tonic Reviews 150

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

We called into Jim and tonic today,on our way to abba voyage today ! We were greeted by a really friendly guy, who took us to a lovely table outside. The service was great , my daughters chose a beef... See more

Rated 5 out of 5 stars

Perfect pick me up for lockdown! Gin tastes amazing. I was worried it would be too sweet for me ( I went for Roobee) but it’s the perfect balance of exciting new flavours whilst maintaining the class... See more

Rated 1 out of 5 stars

Due to insufficient packaging my bottle of 'Skyrim Skooma' arrived upside down and leaking. Response from company delayed by Jubilee. Requested a replacement which was dispatched quickly; howev... See more

Rated 5 out of 5 stars

I had a great experience with Jim & Tonic! Have ordered 4 different times during lockdown and have been incredibly satisfied with delivery speed, friendliness of drivers and also of course and most im... See more

Company details

  1. Distillery

Information provided by various external sources

Learn more about our popular London Gin Bar and Distillery or hire one of our iconic pop up and mobile gin bars for your wedding, corporate party or event.


Contact info


4.2

Great

TrustScore 4 out of 5

150 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Speedy contact free delivery and

Speedy contact free delivery and, most importantly, a delicious gin with well thought out selection of tonics!

April 10, 2020
Unprompted review
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Reply from Jim and Tonic

What a delicious review to receive! Thanks Miss Elli xx

The J&T Crew

Rated 5 out of 5 stars

Amazing!!

Amazing!! Excellent gin

April 10, 2020
Unprompted review
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Reply from Jim and Tonic

Thank you kind sir!

The J&T Crew

Rated 5 out of 5 stars

The most delicious gin delivered to our…

The most delicious gin delivered to our door during the Covid-19 outbreak. Bought a little joy to our lives, thanks so much!

April 3, 2020
Unprompted review
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Reply from Jim and Tonic

Glad to be of service Katie :)

The J&T Crew

Rated 5 out of 5 stars

The Perfect Idea

Such a wonderful idea! The crate comes well stocked with multiple tonic waters to mix with the gin of your choice, with extras of the recommended tonic water with the gin. Additionally, the crate is just aesthetically pleasing to look at - a wooden frame, a beautiful bottle of gin, and delicious tonic water bottles nuzzled together. We got our delivery quickly, and it was handed off appropriately. We truly love this idea and plan on getting more! This is an excellent small business to support during these times. I could not recommend this enough!

April 3, 2020
Unprompted review
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Reply from Jim and Tonic

Awwww thanks Ben, we're pretty damn chuffed with this feedback we have to say!

The orders for our crates was INSANE and we sold out of all of them in literally a week and a bit after launch. So you are one of the lucky ones to have been one of our first customers!

We're now packaging the exact same products into our branded Jim and Tonic boxes and dropping these around London Zones 1-3.

Glad you loved it :)

The J&T Crew

Rated 5 out of 5 stars

delivery in under 12 hours!

Saw an Instagram ad while scrolling late at night - bought an “emergency” quarantine box which contains a bottle of gin and 15 tonics. Went for the Mediterranean gin which is delicious. Best part was delivery was in less than 12 hours - amazing service from a small business.

April 3, 2020
Unprompted review
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Reply from Jim and Tonic

We'll never let our customers go thirsty for long, Jenny. Never!
Glad to hear you loved our Mediterranean Gin. That was our first ever Gin!
You'll have to come see us at one of our bars when the lockdown stuff blows over :)

The J&T Crew

Rated 5 out of 5 stars

Great Gin survival kit

Great Gin with wonderful selection of tonics - a true virus survival box! Highly recommended.

April 3, 2020
Unprompted review
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Reply from Jim and Tonic

Ha! Well we certainly can't claim it cures viruses, but we can hopefully bring some much needed smiles to people's faces during this time!

Glad you liked it, Sir!

Stay safe.

The J&T Crew

Rated 5 out of 5 stars

great service

great service. Ordered after 6pm and received the order the following afternoon! Roobee gin is delicious

April 3, 2020
Unprompted review
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Reply from Jim and Tonic

Roobee Roobee Roobee Roobee!!!!!!

Stoked you like the Rhubarb Gin, Paula.

And as for the delivery, all part of the service :)

The J&T Crew

Rated 5 out of 5 stars

Fab service

Amazing service, fast delivery and gift was much appreciated!

April 3, 2020
Unprompted review
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Reply from Jim and Tonic

Glad to be of service kind Madame :)

The J&T Crew

Rated 5 out of 5 stars

Used Jim and Tonics services twice in a…

Used Jim and Tonics services twice in a week. Super quick, courteous and great product. Looking forward to having a drink in person with the team at the bar in Mercato when life begins to get back to normality. Thanks team. Stay safe. Best. Mickey

April 3, 2020
Unprompted review
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Reply from Jim and Tonic

Mickey you ledge! Thanks for the repeat purchases and yes we can't wait to host you at one of our bars SOON! (fingers crossed)

Take it easy my man.

The J&T Crew

Rated 5 out of 5 stars

Quick delivery

Quick delivery, tasty gin.

April 3, 2020
Unprompted review
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Reply from Jim and Tonic

Enough said. (*patting ourselves on the back*)

The J&T Crew

Rated 4 out of 5 stars

The delivery was amazingly fast

The delivery was amazingly fast - I ordered at 11pm in the evening and the package arrived in the morning. Payment with Apple Pay was super easy.
There was also a nice message from the company where they offered me and +1 a drink at their bar when it re-opens.
The reason why I'm giving it 4* is because I would like to see a more diverse selection of tonics.

April 3, 2020
Unprompted review
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Reply from Jim and Tonic

Hi Ina,

Thanks for your feedback. We have checked the order and can see we included a mix of tonics from brands such as Double Dutch, Fever Tree, Lamb & Watt and Franklin's.

It's true there are so many tonic flavours and varieties out there. We always make sure we include the tonic that makes up our suggested perfect serve and then add a few different ones to help you experiment and who know's maybe find your own perfect serve!

We're always experimenting ourselves with new tonic and garnish combinations for our gins so we'll be refreshing and tweaking our G&T Survival packs over time :)

Thanks again for your order and glad you enjoyed our service :)

Jim

Rated 5 out of 5 stars

Outstanding service, thank you.

Made my order with Jim and Tonic around 5 pm Wednesday evening and it turned up just after 1 pm on Thursday. We ordered the roobee rhubarb gin with the assorted tonic (Self Isolation emergency G&T pack) tried it last night and were very impressed. The gin is lovely and the variety of tonics lets us try different combinations.
The service of Jim & Tonic was faultless, the man delivering was super polite. The transaction felt personal and professional and the whole experience cheered us up in a tough time.
I've recommended Jim & Tonic to all my colleagues and I'll definitely be ordering from them again.

April 3, 2020
Unprompted review
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Reply from Jim and Tonic

Our pleasure Bec! Thanks so much for your kind words and super duper feedback. Glad to have brought a smile to your faces during the lockdown period :)

The J&T Crew

Rated 5 out of 5 stars

Awesome gin

Awesome gin, fast delivery!
I love it!

April 3, 2020
Unprompted review
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Reply from Jim and Tonic

All part of the service my friend. Super glad you liked it :)

The J&T Crew

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