Quick delivery, great quality- brilliant Xmas present for my son
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Ordered pjs and dressing gown. Lovely dressing gown but pjs damaged on first day the buttons fell off. The reason they are getting a 1 star as I have emailed them around 3/4 times trying to get... See more
Absolutely will never buy from them again. Terrible customer service and the pjs I ordered - a size medium, the bottoms were like a size 16-18. I may as well put them in the bin. Grace at customer ser... See more
Quick and easy transaction. Speedy delivery. Couldn’t have done anything better
Company details
Written by the company
Welcome to JimJamsDirect.com – Your Ultimate Destination for Kids' Pyjamas! At JimJamsDirect.com, we are dedicated to making bedtime a delightful and comfortable experience for your little ones. We specialize in offering a captivating collection of pyjamas designed exclusively for children. Our mission is simple – to provide the best selection of high-quality, fun, and cosy sleepwear that your kids will love. Our Product Range: Explore a world of imagination through our extensive range of pyjamas featuring beloved characters and themes. From the enchanting realm of Disney to the action-packed universe of Marvel, and even the excitement of football fandom – we have it all! Our carefully curated assortment ensures that every child can find their favourite characters and designs to make bedtime an eagerly awaited adventure. Quality and Comfort: We understand the importance of ensuring that your children's sleepwear is not only visually appealing but also exceptionally comfortable. That's why we source only the finest fabrics to create pyjamas that are soft, breathable, and gentle on young skin. Your child will slip into a world of dreams with our comfortable sleepwear that feels like a warm hug. Free UK Shipping: Shopping with JimJamsDirect.com is a breeze! We offer the added convenience of free shipping across the UK. No matter where you're located, you can enjoy the excitement of receiving your child's new favourite pyjamas right at your doorstep without any extra cost. Customer Satisfaction: At JimJamsDirect.com, customer satisfaction is at the heart of everything we do. We take pride in providing not only exceptional products but also a seamless shopping experience. Our user-friendly website allows you to browse effortlessly, select the perfect pyjamas, and complete your order with just a few clicks. Our dedicated customer support team is always ready to assist you with any inquiries or concerns you might have. Join the JimJamsDirect.com Family: Discover the joy of shopping at JimJamsDirect.com and become a part of our ever-growing family of satisfied customers. Whether it's a birthday surprise, a holiday treat, or just a cosy addition to your child's sleepwear collection, we're here to make bedtime a memorable and exciting experience for your little ones. Experience the magic of JimJamsDirect.com today – where dreams come to life, one pair of pyjamas at a time!
Contact info
Unit 55 Enterprise Way, Newport , NP20 2AQ, Newport, United Kingdom
- Info@jimjamsdirect.com
- jimjamsdirect.com
3.7
Average
22 reviews
Hasn’t replied to negative reviews
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Excellent
Quick delivery, great quality- brilliant Xmas present for my son
December 17, 2025
Unprompted review
Excellent item
Came across this site through Google, order came quickly and is fantastic thank you.
December 10, 2025
Very poor customer service
Very poor customer service. Order cancelled 8 days after original order was placed. No offer of alternative or apology. Still waiting on refund.
December 16, 2025
Unprompted review
Quick and easy transaction
Quick and easy transaction.
Speedy delivery.
Couldn’t have done anything better
December 6, 2025
Brought a personalised nightie
Brought a personalised nightie. my daughter was very excited only for it to be cancelled and left disappointed
April 7, 2025
Absolutely will never buy from them…
Absolutely will never buy from them again. Terrible customer service and the pjs I ordered - a size medium, the bottoms were like a size 16-18. I may as well put them in the bin. Grace at customer service wasn’t interested- they have never heard of the term goodwill. Obviously not bothered for repeat customers. Save your money and buy your pjs elsewhere
January 17, 2025
Unprompted review
Awful customer service
Awful customer service, had an email to say order was being processed, then suddenly received a refund, no explanation email.
Had to email twice before getting a response and then received a short reply of goods out of stock!
First and last time of ordering from this company.
December 10, 2024
Unprompted review
Ordered Pink dressing Gown
Ordered Pink dressing Gown, Received Brown one, which smelled of perfume, No Reply from company, Cheap and tacky
November 22, 2024
Unprompted review
SCAM
Absolutely would not order again. I ordered and returned an item over a month ago and no refund received. Absolutely scam
This eventually got resolved after 6 emails before having to mention I was passing it all over to my lawyer.
October 25, 2024
Unprompted review
Personalised England pjs
Pleased with personalised pjs, look good material
Delivery was quick
July 5, 2024
Hot Wheels PJ's
Great pj's my grandson love's me, especially they have been personalised with his name.
June 14, 2024
Good quality and very quick delivery.
May 28, 2024
I’ve emailed twice with a query and no…
I’ve emailed twice with a query and no response. I can’t see any other way of contacting other than their online form which is ignored. How do you resolve an order issue? You clearly don’t!
May 3, 2024
Unprompted review
Ordered pjs and dressing gown
Ordered pjs and dressing gown. Lovely dressing gown but pjs damaged on first day the buttons fell off.
The reason they are getting a 1 star as I have emailed them around 3/4 times trying to get this resolved with photos and received no response.
In addition I emailed on Instagram they replied asking if it had been resolved, to which I replied no and they saw and ignored, messaged again and they read and ignored.
Paid £40 for some damaged pjs, bad customer service
Ignored numerous customer emails I then contacted them on Instagram which eventually after hounding them they came back to me and sent me some new pjs and they did personalise them with my initials one which is sweet.
Due to horrendous customer service 3 stars.
February 6, 2024
Unprompted review
My granddaughter will love these pjs
My granddaughter will love these pjs
Very fast delivery and very good price
Will definitely use this site again
January 4, 2024
My grandson loved his pjs very good…
My grandson loved his pjs very good quality. Very good service
September 17, 2023
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