Been a customer for years,I think that says it all.Well made , thoughtful products that provide results.
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JimmyJane is founded on the inclusive principle that everyone deserves to experience shame-free, sex-positive pleasure to empower their overall well-being. Through our commitment to quality, safety and luxury materials, our toys invite exploration and pleasure without compromising style or performance. Browse through our collection of innovative products ranging from our award-winning vibrators to our decadent massage candles, premium lubricants and our iconic Form 2 vibrator.
Contact info
8501 Fallbrook Ave., Suite #370, 91304, West Hills, United States
- customerservice@jimmyjane.com
- jimmyjane.com
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I had one of these from 12 years ago…
I had one of these from 12 years ago that just gave out a few months ago, although was still working just not as well. This thing is extraordinary noisy, skips from one mode to another, and is smaller than previous. Very poorly made for such an expensive device that previously was really quality and I wonder if it is broken?
Had your products for years
Had your products for years. Outstanding performance and quality !
My most favorite toy— well over 10 years
This has been my favorite most toy for well over ten years. I needed to replace because it just wasn’t holding its charge very well anymore.
This is the best item at Jimmy Jane
This is the best item at Jimmy Jane! The 25 speeds makes it extremely fast and works every time! I love that it can be used in the shower.
Definitely should be illegal
My toy came with a dead battery, and it won't charge. It turns on for 3 seconds, then shuts itself off. I never even got to use it! I registered the warranty. I have contacted Jimmyjane via phone, email and I filed a warranty claim, multiple times, and they refuse to reply to me at all. They are not BBB Accredited! I know why now. They are not doing proper business! I definitely feel scammed out of my hard-earned money. The toy that I purchased doesn't have any reviews listed on the product page. I find it very suspicious that "no one" has reviewed this product. There could be some review suppression going on here. They don't want consumers telling their bad experiences probably. Now I have to look into government agencies that cover fraud, since the company isn't responding.
Best toys on the market!
I love this company. Long lasting products that pack a punch and really have blown me away. They ship fast and discreetly too, which is nice. I have purchased $1000’s of dollars of toys over the years and by far JimmyJane is my absolute favorite!
A bit intense
So sad that the Ascend 2 Vibrator is no longer available! Mine died recently and it was the best! I recently ordered the Focus Sonic Vibrator and it's OK, but I wish it had a slower vibration option. I wonder why every vibrator has to be so intense?! Slow and gentle can also win the race!
Very disappointed
Very disappointed, the previous form 2 had way more power, this unit feels dysfunctional or broken, barely turns on. I have encouraged many people to buy this unit, as it has always been my #1. I haven't tried the other items I bought, I hope they also dont disappointment me as much as this, wish i could return this pointless product
Excellent toys
Excellent toys. The material is so soft. I enjoyed them the first night and did not disappointed!!!
Remote doesn’t work
Spent over $100 and the remote for the Diamos II doesnt work which really negatively affects the usability and experience of the product. This was my first purchase and not sure I would make another one.
On time discreet delivery
I never received the product
I never received the product. UPS tracking stated it was damaged in shipping and contacted the you to recify. I filed a customer support case more than 2 business days ago and have not heard back.
Form 2 Defective
This is my second time buying the Form 2. The vibrator charges but won’t turn on. I reached out three times for customer service report and no reply. I’d like a refund and replacement.
I never received my order
I never received my order - I tried contacting customer service and never got a response.
not a hit
We have bought and used many products over the years Jimmyjane unfortunately this was our first negative experience. Product was weak and clumsy.
Don’t buy direct, buy from Amazon and save
Don’t buy anything from their website. Get it from Amazon for 20 to 30% less. Their customer service and return policy stinks. I don’t understand why they wouldn’t allow someone to return an item that is still with manufacturer seal.
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