JimmyJane Reviews 

1,292
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the quality and thoughtful design of the products, finding them effective and long-lasting. Reviewers frequently highlight the excellent customer service and appreciate the fast and discreet shipping. Many consumers have been loyal to the brand for years, often replacing favorite items and expressing satisfaction with their purchases. However, some customers also noted significant issues with product functionality, such as devices not working upon arrival or failing shortly after purchase. There are complaints about changes in product design, with newer versions being perceived as lower quality or less effective than older models. A few other people also felt that customer service was unresponsive to their issues, particularly regarding defective items or refund requests.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and functionality. Many customers praise the... See more

Quality

Users describe ambiguous interactions with product quality, with many reviewers praising the products as... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising it as "top-notch" and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers reporting that shipments... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Been a customer for years,I think that says it all.Well made , thoughtful products that provide results.

Rated 5 out of 5 stars

Excellent customer service! We had an issue with a product we purchased several months ago and they replaced it - no questions asked! Validated another reason why we continue to do business with Jimmy... See more

Rated 5 out of 5 stars

I have replaced our Jimmy Jane Deimos because my wife bugged my brains out to get her a new one, we just wore the other one out. She loves this vibrator it really makes her climax explosive. It provi... See more

Rated 5 out of 5 stars

I love this company. Long lasting products that pack a punch and really have blown me away. They ship fast and discreetly too, which is nice. I have purchased $1000’s of dollars of toys over the years... See more


Company details

  1. Online Marketplace
  2. Sex Toy Store

Written by the company

JimmyJane is founded on the inclusive principle that everyone deserves to experience shame-free, sex-positive pleasure to empower their overall well-being. Through our commitment to quality, safety and luxury materials, our toys invite exploration and pleasure without compromising style or performance. Browse through our collection of innovative products ranging from our award-winning vibrators to our decadent massage candles, premium lubricants and our iconic Form 2 vibrator.


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(1,292)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I had one of these from 12 years ago…

I had one of these from 12 years ago that just gave out a few months ago, although was still working just not as well. This thing is extraordinary noisy, skips from one mode to another, and is smaller than previous. Very poorly made for such an expensive device that previously was really quality and I wonder if it is broken?

February 24, 2026
Rated 1 out of 5 stars

Definitely should be illegal

My toy came with a dead battery, and it won't charge. It turns on for 3 seconds, then shuts itself off. I never even got to use it! I registered the warranty. I have contacted Jimmyjane via phone, email and I filed a warranty claim, multiple times, and they refuse to reply to me at all. They are not BBB Accredited! I know why now. They are not doing proper business! I definitely feel scammed out of my hard-earned money. The toy that I purchased doesn't have any reviews listed on the product page. I find it very suspicious that "no one" has reviewed this product. There could be some review suppression going on here. They don't want consumers telling their bad experiences probably. Now I have to look into government agencies that cover fraud, since the company isn't responding.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Best toys on the market!

I love this company. Long lasting products that pack a punch and really have blown me away. They ship fast and discreetly too, which is nice. I have purchased $1000’s of dollars of toys over the years and by far JimmyJane is my absolute favorite!

December 29, 2025
Rated 3 out of 5 stars

A bit intense

So sad that the Ascend 2 Vibrator is no longer available! Mine died recently and it was the best! I recently ordered the Focus Sonic Vibrator and it's OK, but I wish it had a slower vibration option. I wonder why every vibrator has to be so intense?! Slow and gentle can also win the race!

December 30, 2025
Rated 1 out of 5 stars

Very disappointed

Very disappointed, the previous form 2 had way more power, this unit feels dysfunctional or broken, barely turns on. I have encouraged many people to buy this unit, as it has always been my #1. I haven't tried the other items I bought, I hope they also dont disappointment me as much as this, wish i could return this pointless product

November 29, 2025
Rated 2 out of 5 stars

Remote doesn’t work

Spent over $100 and the remote for the Diamos II doesnt work which really negatively affects the usability and experience of the product. This was my first purchase and not sure I would make another one.

November 24, 2025
Rated 1 out of 5 stars

I never received the product

I never received the product. UPS tracking stated it was damaged in shipping and contacted the you to recify. I filed a customer support case more than 2 business days ago and have not heard back.

November 3, 2025
Rated 1 out of 5 stars

Form 2 Defective

This is my second time buying the Form 2. The vibrator charges but won’t turn on. I reached out three times for customer service report and no reply. I’d like a refund and replacement.

October 22, 2025
Rated 1 out of 5 stars

not a hit


We have bought and used many products over the years Jimmyjane unfortunately this was our first negative experience. Product was weak and clumsy.

October 20, 2025
Rated 1 out of 5 stars

Don’t buy direct, buy from Amazon and save

Don’t buy anything from their website. Get it from Amazon for 20 to 30% less. Their customer service and return policy stinks. I don’t understand why they wouldn’t allow someone to return an item that is still with manufacturer seal.

October 14, 2025

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