Jimmy Lion Reviews 

After buying a pair of socks in Spain I ordered another two pairs of socks to be delivered to the UK. The socks are very high quality and they have some great designs. Shipping was smooth (ordered Friday and delivered Wednesday). Make sure your order is below the threshold for import duty unless you are happy to pay the extra tax.

A Company which ships items from Spain to the UK and basically, to cover itself, says; "We have no idea what your shipment will cost you by the time it reaches its destination" ...

"Related to the shipments, we want to inform you that according to your country's customs policies, customs duties may be added and collected before you are able to receive your shipment. We apologise for these costs which, unfortunately, are beyond the control of Jimmy Lion and our shipping partners, as Customs are government agencies."

This is a shame because I love their designs and have worn these great socks until they're virtually threadbare.

I have ordered from Jimmy Lion before with no issues. This time however my order is stuck somewhere and I’ve contacted customer service at least 3 times with no response. I placed my order on Dec 9th with an estimation of 4-7 business days for delivery but still not here. I don’t count on it arriving for Xmas at all. I will never order from them again. This is a shame as the quality and styles of the socks are great.

The socks are awesome and good quality. The customer service answers fast. The bad thing is they use DHL. They asked a third of the price for fees. I will not re order because it makes it too expansive. Too bad

My order is stuck at the border. I was called and asked to provide customs information on the order that can only be provided by Jimmy Lion. My FedEx tracking was provided in a foreign language. I have now made repeated requests to Jimmy Lion to find out where my order is. No response. I had no idea these socks originate in Spain or wherever. Super sketchy. I want to request a refund but I'm getting nowhere.

I first discovered these in their shop when I was in Madrid and purchased a few pairs. They were so soft and I love the designs.
A few years later and I wear them very often, so wear and tear means they're no longer at their best.
I ordered some online to be delivered to the UK.
Bearing in mind they're coming from the EU and we have more customs controls these days, they were delivered in a week.
I still love them and will seek them out whenever I visit Spain.

This is sent on behalf of the person who ordered them for me as a gift(Erika Veremenko)!

Awful Delivery and Customer service.
I ordered 10 days ago and still yet to arrive, to then receive a notification I need to now pay a customs charge of 1/3 of the order!!! I appreciate I should may have checked but this to me was a UK based company so it was a surprise! My whole experience has been appalling!!! STAY CLEAR!!!!

Socks are great and lovely designs and arrived in no time at all, I was a little worried about the negative reviews but being Shipped from Spain and arriving the next day with regular updates was fantastic and couldn't fault the service

I bought 3 pair of socks from Spain. The shipping was fast as they said in the email:2 working days. The products are amazing! The size is just perfect for me and the quality is as I was expecting. I was worried for the bad reviews but my experience was just great!

Absolute nightmare company to deal with, I actually think the return policy is a total scam. I ordered a substantial order prior to Christmas 2023. Despite numerous emails on my part, no communication until after Christmas when I was told the shipment was lost. Offered a replacement/refund, I accepted the refund, but no money in the account!

Days later, I was told my order had been located and despite my request to cancel (as again, Christmas had most definitely passed) I was just ignored.

Items eventually arrived second week in Jan 2024, therefore I contacted Jimmy Lion once again for return instructions.

They recommend you ship using tracking services which cost me nearly £20. Email specified that if I supplied my tracking number it would quicken my refund- total lie, as the next person I spoke to at Jimmy Lion knew nothing about that.

Anyway, fast forward to February 2024 (!) my package has just arrived again on my door step! Apparently the warehouse FAILED TO CLAIM my package and it has made it full circle back to me!

Obviously I contacted Jimmy Lion again, and final insult is they accept absolutely no responsibility for the chaos, no exploration of why they did not accept my order at the warehouse, nothing!

I’m a sooooooo frustrated and just wish there was more I could do to get the message out to others that they do not deserve the business they get, based on their incredibly poor customer service and attitude.

Pretty good trick on their part though- if they just refuse to accept returns at their warehouse- I wish this could be looked into further.

I very nearly didn’t order because the reviews here are so poor…but I’m really glad I did! The socks arrived within 48 hours and are brilliant! Exactly what I was after :))

Honestly, I was really scared reading all these negative comments about not receiving the products and an incredible bad customer service.

Maybe I was very lucky, but my order was delivered within less than one week. I received follow up mails, so I knew exactly where my package was.

I would recommend!

I ordered a gift box for a friend, she wanted to exchange it since she preferred a different design. Their return/exchange policy is rubbish. They ask you to send the socks back to Spain at your expense (20 Euros in my case!) No exchanges even if you live near the store, which I do. Not having a reasonable return/exchange policy is a huge customer service fail!

The socks with single design are printed as left sock only. The company claims this is across the board. It looks like you couldn't find your right sock. If you want to return it, you are on the hook to mail them back to madrid spain, no shipping label provided.

Took over 3 weeks to arrive... which would have been okay if i had been given a clue that it would take THAT long. Items were for a holiday -- missed that holiday by a week.

Socks are also quite thin.

I placed an order before Christmas but for some reason the package got stuck in Madrid for 4 days. I did the error to read the reviews after the purchase so I panicked a bit and rushed to send an email + a comment on their Instagram page.
They were actually super kind and helpful, the next day I received an email from GLS with a new tracking and they delivered in 2 days. Socks are extremely beautiful and good quality.
Surely they could manage the shipping process a bit better and just give customers real shipping time. I’ll order again.

Like others, I ordered early for a gift, Dec 8th for me seeing my order would be delivered before the holiday. It didn’t arrive and tracking useless. This was my gift to someone I couldn’t replace because of financial issues so they ended up getting nothing thanks to this horribly ran company or scammers. Contacted customer service asking about order,no answer. Commented on their Facebook and they messaged asking for my order number. Then they sent an email saying they are looking into it. This seems to be a trend with them. I asked for a refund twice and nothing. This is unacceptable. It doesn’t even matter where my order is or isn’t,if anything was ever even shipped. They said before Christmas and say nothing about being out of the country. I want a full refund. Nothing else can fix this issue at this late of date. Do not order from them. They are horrible. Will be reporting to BBB too if the issue isn’t fixed.

Had no idea that shipping would be from overseas when I ordered from Jimmy Lion US. Have been waiting patiently for my order which should have arrived by now, however, the only tracking info that is being shown is Departure to Destination Country for the past 6 days. This was supposed to be a Christmas gift which now means I need to find another gift at the very last minute. Asked for a full refund. Very frustrated and disappointed.

Absolutely avoid at all costs! No mention on their site that products are sent from overseas. Ordered 14 days before Christmas from a site that looked like it was UK based. Still waiting on delivery of the order and have a weird German based tracking notice so defintely won’t be here by Christmas. There are other UK based sites selling the same products but with higher postage… order from them because they are UK based and these time wasters are best avoided!!!

My order was confirmed 12/12. Still no tracking # or info and it is 12/23. They were supposed to be Christmas presents but oh well. I've not had the time to reach out to customer service Because Busy With Preparing For The Holidays, but I am assuming that will be a hassle, too. Order at your own risk. Cannot even attest to sock quality because I don't have them. Businesses like this is the reason Amazon is still used on the daily. Why support independent companies when they aren't reliable? If I could give 0 stars, I would.