Great products and swift delivery. The packaging was damage proof, but was difficult to unravel. Try elastic bands to secure the bubble cushioning wrap, instead of the adhesive tape, which is very dif... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is THE BEST! They helped me order, were incredibly patient an very efficient. They have the "human factor" and I thoroughly recommend Jim & Jim's British Market.
Excellent service as usual, they have extra touches like checking an order if needed or letting you know when stuff will be in the shop. Very easy to work with.
Since my first order from Jim's British Market, I have been 100% delighted. The staff are perfect, the products too and communication with them is swift and very satisfactory. A HUGE thank you to... See more
Company details
Written by the company
Jim's is a family business and leading retailer of British and expat food products in Switzerland, and neighbouring France, since 1996. Our main focus is delivering a great service, along with a huge variety of fresh, frozen and ambient goodies. We have a store in Gland (VD) and our jims.ch webshop delivers all across CH. The 'B' (rexit) word has been banned, however these challenging times have created connections and partnerships with new suppliers, opened up new routes we would not have considered and enabled us to bring a wider variety of products than ever before. But the thing we value most is our customers, and we pride ourselves in making sure that everyone who walks through our door in Gland, or orders from jims.ch, leaves happy in the knowledge we did everything we could to make their experience with us a great one.
Contact info
Germany
- jims.ch
4.9
Excellent
541 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great selection and speedy delivery
March 16, 2026
all aspects well and efficiently…
all aspects well and efficiently handled - good customer service, friendly, order arrived as promised, before 9 a.m.
Can‘ ask for more!
March 16, 2026
Great products that we're missed
Great products that we're missed, like the sausages! Quick delivery in Thermo box. My husband was very pleased to have a cooked breakfast again with his favourites. Will definitely order again.
March 8, 2026
Recommended
April 15, 2025
Thank you !!!
March 8, 2026
A Brit shop that works!
As an expat living in Switzerland, theres nothing I miss more - in a foodie sense - than a full Scottish breakfast every now and then. I have checked many "Brit shops" in Switzerland, but the vast majority are more "England shops", with little to no products from Scotland. I could stock up on my potato scones and Irn Bru (yay), without spending a fortune.
The delivery was perfect and sending the cooling container back was seemless.
The communication was amazing, emails answered promptly - even a quick call to check i was ok with the delivery time (I ordered on a Friday).
You guys do an amazing job and I will certainly be a return customer.
March 6, 2026
Selection of goods especially…
Selection of goods especially pies.crumpets and other frohen foods
February 15, 2026
They have all my favorite products
They have all my favorite products, an easy website to shop, and quick delivery. What more do I want?
February 17, 2026
Great Store!
February 17, 2026
Helpful
Helpful, excellent service, especially for people with reduced mobility. home delivery much appreciated. thank you
February 17, 2026
Boddie is back!
I've never thought I would drink Boddington's again. You made it possible!
February 13, 2026
As always bravo
As always bravo. The delivery was on time, still frozen and in perfect order. The bonus? Receiving a wonderful smile from your delivery man.
February 12, 2026
Great service for expats!
Always deliver super quick and very responsive if there is an issue. Great service!
February 3, 2026
Very efficient and friendly service!!
February 4, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.