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Jim's British Market Reviews 530

•
TrustScore 5 out of 5

4.9

Grocery Store
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Review summary

Created with AI, based on recent reviews

Evaluating 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent products and the wide selection available, often highlighting the quality of goods and the variety of British items. The service is frequently described as excellent, with many appreciating the helpful and efficient staff who provide great communication and follow-up calls. Reviewers also commend the fast and prompt delivery, noting that orders arrive on time, well-packed, and in perfect condition. However, some people mentioned issues with packaging, where items were damaged during transit or difficult to unwrap due to excessive tape. A few other people also felt that there was a lack of tracking information for their orders.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Product

Consumers find product to be positive, with many reviewers praising the high quality and wide selection of... See more

Service

Reviewers consistently report positive feedback about the service, often describing it as excellent,... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent products as always but must give a special mention for the quality of packaging of the goods. The outer packaging looked as if it had gone through the wars (!) but inside no damage whatsoeve... See more

Rated 5 out of 5 stars

Always good products and a good service. Have been a customer at Jim's for years going back to the good old St. Genis days ! However I just want to say that I particularly appreciated that one of Jim... See more

Rated 5 out of 5 stars

Excellent service as usual, they have extra touches like checking an order if needed or letting you know when stuff will be in the shop. Very easy to work with.

Rated 5 out of 5 stars

Everything was delivered as promised and in perfect condition. Very useful that it is possible to return the packaging. Nice website with all the infos one might need. We definitely will order again!... See more

Company details

  1. Grocery Store
  2. Online Marketplace
  3. Supermarket

Written by the company

Jim's is a family business and leading retailer of British and expat food products in Switzerland, and neighbouring France, since 1996. Our main focus is delivering a great service, along with a huge variety of fresh, frozen and ambient goodies. We have a store in Gland (VD) and our jims.ch webshop delivers all across CH. The 'B' (rexit) word has been banned, however these challenging times have created connections and partnerships with new suppliers, opened up new routes we would not have considered and enabled us to bring a wider variety of products than ever before. But the thing we value most is our customers, and we pride ourselves in making sure that everyone who walks through our door in Gland, or orders from jims.ch, leaves happy in the knowledge we did everything we could to make their experience with us a great one.

Contact info

4.9

Excellent

TrustScore 5 out of 5

530 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Five star service

I accidentally ordered too much flour and Jim’s was quick to refund me. The order itself arrived promptly.

October 31, 2025
Rated 5 out of 5 stars

A good and caring service

It was my first order at Jim‘s and it went smoothly and easily. The package arrived soon after and was all packed with care. Thanks.

October 14, 2025

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