jiomart.com Reviews 

I have been a JioMart customer for the last five years and never had any major issues earlier. However, over the past few months, the service has deteriorated significantly.

The biggest problem is that JioMart does not provide an option for Cash on Delivery or Payment at Delivery for many grocery orders. Customers are forced to pay in advance, but there is no guarantee that all the products will actually be delivered. It feels as though either JioMart is holding customers' money without delivering the products, or there are serious issues in their delivery process.

In my recent order, I placed the order in the evening, but the delivery was attempted at 6:30 AM the next morning, when most people are still asleep. Because of this, several items were never handed over or were missing from the order.

The worst part is the customer service. Every time you report missing items, they simply say, "Your complaint has been registered. Please wait 48 hours." Even though the store is barely a couple of kilometres away, they need 48 hours just to investigate. When you contact them again after 48 hours, instead of resolving the issue, they register another complaint and ask you to wait another 48 hours.

So, even after four days, you may still not receive essential groceries. All you hear is, "Sorry for the inconvenience caused," but there is no actual resolution. This has become their standard response.

Groceries are daily essentials, and customers should not have to chase the company for days to receive items they have already paid for.

I have now decided to stop ordering from JioMart and have also stopped recommending it to my friends and family.

Pathetic service, poor customer support, and a very disappointing app experience. Unless JioMart improves its delivery accountability and customer service, I would not recommend anyone to pay in advance for grocery orders.

Worst in the world! Horrible customer service and horrible delivery. It’s a scam!

Veryyyy bad delivery
2 days still delivery not done

This is the worst app I have ever used. It's nothing but a waste of time. They always confirm the order, but then there is no update at all—the order just stays "processing" forever. After taking the payment, they suddenly say the product is unavailable. This has happened repeatedly. Their customer service is absolutely rubbish and completely unhelpful. I'm fed up with this nonsense. If you can't provide reliable service, just shut the app down.

Such poor customer service! I deliberately ordered enough items to qualify for free delivery, placing an order for 7 items. However, after confirming my order, JioMart themselves cancelled 2 items and then charged me ₹30 as a delivery fee because the order value dropped below the free delivery threshold.
This is extremely unfair and misleading. Customers should not be penalized for cancellations made by the seller. It feels like a scam and a way of extracting extra money from customers.
Very disappointed with JioMart's online shopping experience. I would not recommend it unless they improve their customer service and billing practices.

Very worst delivery system if people depends his delivery time commitment not to worth spoil own time.next time or future am not recommend to any one to use quick delivery option Jio mart app even useless app. Start to till now no any improvement. Very worst.

Worst experience ever but they are making good money stealing the items from ordered item not giving bill and now a shipment to be delivered on 12th July is out for delivery customer care said it will deliver yesterday fruits and vegetables are not fresh and the quantity is also they give less for fruits vegetables delivery god should save us for ordering here.

Looting and faking for people

The worst online delivery service ever experienced. Order placed n waiting for more than 6 hours, n received a call it's not been received in the store. Really disgusting, n cancellation is not possible, n you have to wait more than a week for cash back, second time experience

Worst worst . I ordered a pack of biscuits which was showing , delivery in 20 mins but till 12 hrs it is not delivered . It happened many times. Very disappointing

Customer service has become extremely poor lately. Their app is also very slow and is frequently plagued with technical issues.
I received spoiled cabbage and a tasteless watermelon. On the very same day I received the delivery, I contacted customer service. They told me to upload images through the chat window. However, the required menu option was not available in the chat. So I called them again, and they said the technical issue had to be resolved first, after which I could upload the images.
I checked again after 2–3 days, but the menu was still unavailable. I called customer service once more. After another 2–3 days, I checked again, and the menu was still missing. Because of this ongoing technical problem, the deadline for submitting my complaint expired.
When the image upload option finally became available, I immediately uploaded the images and explained the entire issue in detail. However, customer service refused to register my complaint, saying that the complaint submission period had already expired. Despite explaining that the delay was caused by problems with their own app, I was denied a refund. To make matters worse, the customer service representative spoke to me in a very rude and disrespectful manner over the phone.
In short, I was refused a refund simply because I couldn't upload the images within the specified time—due entirely to technical issues with their app.
Because of this experience, I would advise people to think twice before shopping with Jio in the future. The new app and the new customer service deserve a 0-star rating from me.
Until around 3–4 February, their customer service was actually quite good. Unfortunately, the quality has declined drastically since then.

24th June ka order tha abhi tak deliver nahin hua upar Se cancel bhi nahin kar rahe na hi refund de rahe hain Koi response nahin Hai bahut hi ghatiya service hai mere contact number hai
8824849500

Jio mart delivery boy very worstly behave with us... Dont go for jio mart orders

Bad customer support bad service

JIO STAFF BEHAV NOT GOOD,AGAR KOI GALTI SE 10 RS KI CHEEZ BHI UTHA LE TO USSE 20-25,000 RS TAK CHARGE KARTE HAI&KEHTE HAIN KI D MART OPEN HONE KI WAJAH SE AMBANI JI KI HALAT PATLI HO GAYI HAI& 25,000 KA BILL BHI NAHIN DETE BAAD MEIN USI 25,000 KI SHOPPING KARKE APNE GHAR KO LE JATE HAIN BADI LOOT MCHA RAKHI HAI ,LOGON KE PAISE SE APNE GHAR KO SAMAN LEKAR JA RAHE HAIN WARNA FIR DGP KE PAAS KARNE KI DHAMKI DETE HAIN YE LOG,KEHTE HAIN KE AMBANI KO EK CALL KARENGE WO DGP KO AUR WO DIRECT SSP KO CALL KARKE SARI FAMILY PAR TADA ACT LAGWA KAR SARI UMAR JAIL SE NAHIN NIKALNE DENGE—ROHIT PASWAN

I ordered bread packet and found that packet was already torned and it seems it having a mouse bite , and they don't give any bill with my order than I downloaded it and return to the jio mart the packets, last month I ordered toilet brush they give me washing brush , there is no awareness among the services, I am very disappointed

Worst Experience. ordered items on 13th june, still not delivered it is more than 10 days, no support, no update. Very bad service and there is little to no customer support. Trying to cancel the order we are not able to do that too. Just stuck, amount has been deducted, order is not delivered and unable to cancel. One of the worst experiences.

Very bad service. Missing items and take payment of missed items. When asking about the issue the delivery partner assure to deliver the item. But no response after that. Don't trust this site.Chat assistance also tell will deliver the items. But no updates/message after that

we purchased gas fabena they dnt give bill after 3 month u ask bill they never give at all whatever you do my order#17707858970348623W

Ordered on 17 th June 26 in quick delivery at 3 pm . App shows delivery time of 4.35 pm . It wasn’t delivered neither any message from JioMart about what is happening to the order . No direct contact with customer care available or possible. Today after raising a complaint on chat box I went and saw on the app it shows the order cancelled as the products are not available . Pathetic ! This has been repaeatedly happening and with no remorse from the management . The company is doomed ! Take it from me ! A company which cares least for its customers can’t survive in today’s market !

Order Id- JM6A3261F60165FF0FA4

Still not delivered nor refunded me
you people bluffing with customers
Better to go in roadside and start begging
Jiomart shameless 👎