jiomart.com Reviews 

Takes order and don't deliver items now a days
I am continuously experiencing this...

Very bad delivery service.. ordered morning 8am and it’s 20.10 and I have not received my order

Ye ek number ka fraud app h customer support team bhi bekar h kabhi yaha se na main shoping karuga na kisi ko karne dunga

Not adhering to delivery times. The time stated is 10-30 mins. At least other services providers like Blinkit, they do not deceive customers in terms of delivery time. These people are worse than thugs. Have raised complaint multiple times, but it does not bother them. In case Jio team will have a look, please email me. Dont mention that you are not our customer. Have some shame

Very bad service customer gives order in bulk and they charge and send the product short and if we request for refund afer 48 hours that they will not considered why they send short product to customer if they charge. Dont purchase from this Jio mart you will loose money.

Very poor service for customer complaint.

I ordered Cashew on 18th Oct. 2025. Cashew was delivered in 15 Minutes.
On checking it was noticed that the product is expiring on 20th Oct. 25 i.e. within 2 days of the delivery.
The item was required for Diwali Gift.
On my complaint I was surprised to know that as per there Policy there will only be replacement and no return and refund.
Since the Cashew was required immediately, I arranged the same from another store.
The Product was committed to be replaced by 21st Oct which is yet to be replaced i.e. up to 24th Oct 5 PM.
They deliver in 10 minutes but cannot be replace the expired Product in 6 days and I have alreday raised request to Customer Care twice.
My points -
1 Why no return and refund in such a case.
2 Why no replacement on priority within 10 minutes.
Is this the Customer service by a reputed Brand.
JIO Smart should take this as positive feedback and change their policy.

My experience is for Vadodara showing all item online when we added but received only 1 or 2 if we do online payment we don't receive money of undelivered items also online shows offers buy get one but we received single product

Worst store ever no service for customer no importance to customer and misbehave towards customer workers just blaming eachother for work

Everything is OK, if everything is fine. If you want to return and refund, then a huge headache is waiting for you. Getting refund is not easy like amazon. I got refund after 15 days after so many follow ups and chat. Otherwise you will not get the refund. I wrote a mail to grievance officer too. No use. If you are buying, the jiomart is ok. But don't think about return and refund. In this situation you can throw it out. Worst customer support. No escalation matrix to highlight your issue

They automatically cancel items and show that refund is initiated. None of the refund initiated ie for items not delivered or items returned are credited to the bank account of the customer.

I have been calling to customer service since September 5th till now I am not received proper action from them. I ordered 2 product that was not good do I raised return. Product were picked up on 5th September till now struggling with refund. Pakka cheating online shoping my order id is 17567082810274201A-02

They said 10mins deliver then rep said by 9pm and I ordered at 3pm. Use zepto or Instamart

Don't buy milk because I ordered trice ,every time milk was defective.i want my refund, worst experience with @jiomart One of the worst customer support team. No information you get from their representatives.no customer care number are available.

Worst experience with jiomart. There is no process of working. I placed an order and due to fitting issues returned the product back but no refund related inquiry been initiated from the app side, I have not received the return. No proper response and no order record being shown on jiomart even after returning it back.

One of the worst customer support team. No information you get from their representatives. Orders are being late still they didn't know the exact status of order. Every time you call their customer representative only answer you get is to wait.
worst experience ever.

Jiomart delivery person did not deliver the order but the app shows as delivered. I complained thrice and got a call after a week and the money has been credited to my jiomart wallet.

I have ordered Zebronic Laptop Stand, Black, A218-NS1000 and I have received a broken product, now they are investigating and I have to wait for 5 days for refund/exchange. Complete vague and fraud service..
Never ever buy a single item from Jio Mart.. just fooling people by sending damaged material and not refunding or exchanging that product

Very poor product. They sent non functional product after many days of order. Then return process is too difficult and lengthy. Customer service is lost. Very painful experience with Jiomart product, team and services. Never recommenable.