I definitely feel like the products had an immediate impact on my skins glow and hydration. Looking forward to seeing how these work long term.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It always is GREAT i just wish that sometimes give us clients a 25% off and not have to have a subscription to have more delivered after the first order with in 90 days, some of us it last longer than... See more
Company replied
One product that I’ve tried and I adore is their face wash,”That Hit Single”. I have lost count on how many I have purchased, for myself and to gift the family and friends. But what I so appreciat... See more
Company replied
I absolutely loved the JLo kit I originally received it as a gift and have purchased my next kit. It has dramatically changed the fine lines and wrinkles across my forehead and eyes ! Also I have very... See more
Company details
- Health and Beauty Shop
- Beauty Product Supplier
- Beauty Products Wholesaler
- Beauty Supply Store
- Cosmetics Industry
- Cosmetics Store
About JLO Beauty
Written by the company
Contact info
United States
- jlobeauty.com
4.1
Great
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service is always helpful and…
Customer service is always helpful and website is easy to navigate.
June 1, 2026
Reply from JLO Beauty
Thank you for sharing your experience with us, Lisa! It’s wonderful to know our team has been able to support you whenever you need assistance, and we’re glad your time on our site has been smooth and straightforward.
Thank you for recognizing our Customer Care team — we’re always happy to support our customers. We truly appreciate you choosing JLO Beauty as part of your skincare journey.
Reply from JLO Beauty
Thank you for your feedback, Teri! It's wonderful to hear that our serum has been part of your routine for so long — that kind of dedication means so much to us.
Always remember, consistency is key. With continued use of the Brightening Serum, those radiance‑boosting ingredients can deliver even more noticeable clarity, smoothness, and long‑lasting luminosity over time. We’re grateful to be part of your everyday skincare routine.
Great skin product
Been using JLO Beauty for a few years now and I love the way my skin feels and looks.
June 26, 2026
Reply from JLO Beauty
Thank you for your lovely feedback, Josephine! It’s wonderful to hear how our products has supported the look and feel of your complexion over the years — that lasting confidence is exactly what we hope to bring to your routine.
Consistency truly makes a difference. When you keep your JLO Beauty favorites in your daily lineup, those skin‑loving ingredients can deliver even more noticeable radiance and long‑term improvements. We’re grateful to be part of your everyday glow.
I cancelled this order over a year ago…
I cancelled this order over a year ago and now I started receiving this order again! Not happy!!!
April 17, 2026
Reply from JLO Beauty
We sincerely apologize for the inconvenience and understand how frustrating this must be, Marsha. We take this seriously and would like to review your account to ensure it is properly addressed. You may also manage your account through https://www.jlobeauty.com or chat with us on our website, or contact our Customer Service team at 1-800-704-7551, so we can assist you further and look into this for you.
the facial wash has dried up my skin
the facial wash has dried up my skin. I have had oily skin my entire life, I feel the more I use it, my skin becomes drier.
June 26, 2026
Reply from JLO Beauty
We’re sorry to hear about your experience, Roni. For best results, the JLO Beauty Gel Cream Cleanser is designed to be used by massaging it over a wet face, eyes, and neck, then rinsing thoroughly. It can be used daily, morning and night, as part of your routine. After cleansing, we recommend pairing it with the JLO Glow Brightening Serum to help balance the skin and support a more hydrated, radiant finish. Thank you for choosing JLO Beauty.
This product is the best thing I’ve…
This product is the best thing I’ve ever used. It makes my face feel so soft and smooth. It doesn’t feel heavy like other products. It’s light and I don’t even need makeup. It’s pricey but worth it.
December 10, 2025
Reply from JLO Beauty
Thank you for sharing your experience, Madelyn! We’re thrilled to hear how beautifully the formula works with your skin — that silky, weightless finish is exactly what we strive for. It also means a lot that you feel the results are worth the investment.
Consistency truly makes a difference. When you keep up with your JLO Beauty routine each day, those skin‑loving ingredients can deliver even more noticeable smoothness, radiance, and long‑lasting improvements. We’re grateful to be part of your glow journey.
You used to have the best customer…
You used to have the best customer service but now it takes forever to get someone on chat or on the phone. Please fix it!
March 5, 2026
Reply from JLO Beauty
We’re truly sorry for the difficulty you’ve had reaching our support team, Lana. Timely assistance is important, and your feedback helps us continue improving the service you receive. We appreciate the opportunity to do better, and we want you to know that JLO Beauty is committed to making your experience smoother moving forward.
Delivery is great packaging Is great…
Delivery is great packaging Is great products are amazing
June 19, 2026
Reply from JLO Beauty
Thank you for sharing your thoughts, Yessenia! We're thrilled to know everything from receiving your order to enjoying your skincare has been so satisfying.
With consistent use, you’ll continue to see your skin looking and feeling even better over time. Thank you for choosing JLO Beauty as part of your skincare journey.
I will give you ZERO stars if…
I will give you ZERO stars if possible.
I have return many packages, I have contacted customer service to cancel the shipments because I’ m under medical treatment for a ski condition. Still, you keep sending me this stuff that I don’t want and don’t need.
June 25, 2026
Reply from JLO Beauty
We’re sorry to hear about your experience, Hilda. Based on the concern you shared with us, we’ve gone ahead and canceled your account and waived the remaining balance. Here in JLO Beauty your health is our top priority. You’ll receive an email confirmation shortly with an overview of your canceled account and all related details for your records. Thank you for choosing JLO Beauty and allowing us to be part of your beauty journey.
Called to advance an order of my…
Called to advance an order of my skincare products. Service was friendly, fast and efficient as it always is. Love these JLo skincare products. Have used them for years now. My skin looks younger and healthier than ever before!
June 20, 2026
Reply from JLO Beauty
Thank you for your wonderful feedback, Christine! We're so glad to hear that our team was able to assist you quickly and kindly, and it means a lot to know our products have remained a trusted part of your routine over the years.
Seeing your skin continue to look vibrant and healthy is exactly what we hope for, and with consistent use, those results will only keep improving. We truly appreciate your loyalty to JLO Beauty.
Do not sign up for this
Do not sign up for this, you cannot get out of it without cancelling your card.
June 25, 2026
Reply from JLO Beauty
We understand your frustration and appreciate your feedback, Beaudie. Our goal is always to provide transparent and positive experience. Please contact our Customer Care team so we can review your account and assist further, give us a call at 1‑800‑704‑7551 so we can help you directly.
I love my JLO stuff..
I love my JLO stuff... I'm used from the past 3 years... great quality and good price with my suscripción 😍💓 love it 😀 Gracias JLO ❤️
June 25, 2026
Reply from JLO Beauty
We love hearing this, Lilian! It's wonderful to know how much joy our products bring you and that you've stayed with us for so long.
With steady, consistent use, you’ll continue to see your skin looking and feeling its best. We truly appreciate your support and are glad you chose JLO Beauty as part of your skincare journey.
Reply from JLO Beauty
Thank you for your lovely feedback, Antoine! We're so glad to hear our skincare brings that energized, healthy look to your complexion — that’s exactly what our formulas are designed to support.
Always remember, consistency is key. When you keep your JLO Beauty routine going each day, those skin‑loving ingredients can deliver even more noticeable radiance and long‑lasting benefits over time. We're grateful to be part of your glow journey.
JLO Beauty Products
The products are nice, but too expensive. I’ve scaled back on the products. In general, the customer service is good.
June 25, 2026
Reply from JLO Beauty
Thank you for sharing your thoughts, Annette! We’re glad to hear you’re enjoying the products and that our Customer Service team has been helpful. We understand that staying within a budget can be challenging, and price is always an important factor.
As a JLO Beauty member, you get access to exclusive discounts and full control of your account through the member portal, where you can easily make any changes that fit your needs.
With steady, consistent use, the benefits of JLO Beauty become even more visible and rewarding over time. Your commitment to caring for yourself is truly inspiring, and we’re honored to be part of your routine.
All good
All good, been ordering & have a subscription. Great everyday hydration
Highly recommmend!
What I would like since I subscribe to the Block Buster Moisturizer, is free shipping!
Now that would be a nice perk for my subscription!
June 24, 2026
Reply from JLO Beauty
Thank you for your wonderful feedback, Cheryl! We're thrilled to hear it has kept your skin feeling deeply hydrated day after day, and we truly appreciate your continued support.
Keeping That Blockbuster in your everyday routine allows its moisture‑boosting ingredients to deliver even more noticeable smoothness and long‑lasting radiance over time. We’re grateful to be part of your skincare journey and excited for the glow that continued use will bring.
Extremely helpful and great listeners
Very friendly, understanding and willing to listen to their customers and at the end repeat the issue to make sure its understood and then reassure you of your status with them, etc - these people R wonderful!!!
June 24, 2026
Reply from JLO Beauty
Thank you for sharing you experience, Lupe! We're thrilled we could help.
Thank you for recognizing our Customer Care team, we're always happy to support our customers. We're so glad you chose JLO Beauty as part of your skincare journey.
Excellent product and presentation.
June 25, 2026
Reply from JLO Beauty
Thank you for your feedback, Zairy! We’re delighted to know our product has made a strong impact on your experience.
Your support means a lot, and with steady, consistent use, you’ll continue to see your skin look and feel even better over time. Thank you for choosing JLO Beauty as part of your skincare journey.
Excellent Product and Services Keep up…
Excellent Product and Services Keep up the good job and more power to your company and God bless
June 25, 2026
Reply from JLO Beauty
Thank you for sharing such uplifting words, Rosalie! We're truly grateful to know our skincare and service have made a meaningful impact on your experience.
Your encouragement means a lot to our team. With consistent use, you can look forward to continued improvements and even better results over time. We appreciate your support and are glad you chose JLO Beauty as part of your skincare routine.
Reply from JLO Beauty
Thank you for sharing your thoughts with us, Gladys! We're delighted to know our products have made such a great impression on you.
With consistent use, you can expect those visible benefits to keep building and your skin to continue looking its best. Thank you for choosing JLO Beauty as part of your skincare journey.
Ms Mills
L❤️V Mrs. Lopez skincare one of the best I’ve used, I’ve used the products for about 3years moisturizing excellent, however I use the sunscreen and the cream appears to leave a caste, but otherwise I’m complimented often on how great my skin looks😉
June 25, 2026
Reply from JLO Beauty
Thank you for sharing your experience with us, Isidra! We’re thrilled to hear how beautifully our skincare has supported your complexion over the years — and that others are noticing your glow.
We also appreciate your thoughts on the sunscreen and cream; insights like yours help us continue refining our formulas. Keeping your JLO Beauty routine going each day lets those nourishing ingredients work their magic and reveal even more visible improvements. We’re grateful to be part of your skincare journey and excited for the glow still ahead.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.