Jaguar Land Rover Reviews 346

My Discovery Sport P300 Hybrid went in for a re-call/Service and engine management light in Nov 2024. Re-call work and Service was caried out but unable to remove the engine management light and was advised the vehicle needed a main battery pack. As the engine management light is on I was unable to give the car its first MOT in Jan and the car is still off the road as JLR advise there is still no ETA for the part and they have no idea when it will be available even after 4 months of waiting for it.

How can JLR continue to promote electric/Hybrid vehicles when they have no ability to replace a main battery pack when it fails?

There must be batteries available and JLR choose to prioritise and manufacture new vehicles and not use them for faulty in warranty repairs even when a customer is without a vehicle until repaired.

Had a great superb salesman in the form of Harry Godsland in the Swan valley Sytner JLS.
From the initial enquiry to driving it off the forecourt he was super efficient, knowledgeable, very proactive and very professional.

He was very personable and a massive asset to your company, with a turnaround in just 4 days as I was car-less and needed the vehicle pronto.

He took his time to explain, was very patient and was very thorough in his desire to make sure we were comfortable at every stage of the process.

He also made sure this was the right vehicle we were buying and along with the showroom team were very welcoming in their approach to greet us.

Range Rover Evoque in for m.o.t failed on front sub-frame. After having owned car for 13 years regularly serviced. Now being told 9th of April before the new sub-frame will arrive no support what so ever from JLR absolutely appalling service from them, 4 month without a car. Will never buy from JLR again

Bought a 3 year old Range Rover in December 24 with a one year warranty and had an engine issue occur over weekend, car is booked in with JLR for a diagnostic check later this week and have been asked by the service department to pay the £288 service charge up front despite being covered by the one year warranty and we will be refunded after diagnostic check has been completed! Never in my 40 years of having ANY car serviced have I been asked to pay upfront for servicing - apparently a new policy within last year from JLR - if I had known this before I had purchased car I would DEFINITELY have not given JLR my money - absolutely disgusting and a sure way of removing any customer loyalty and confidence in brand !! AVOID !!!!

I don’t usually public shame companies, however these ‘leading’ manufacturers are lying, robbing and misleading customers.

June 2023 - our Land Rover discovery breaks down in Bristol. We got it back to JLR Jaguar Land Rover UK in Swindon.

After a long debated, saying that we were passed our ‘service history’, although in black and white (screen shot from our online portal) stating job number 55598 was completed at 15,746 miles on 20th September 2021. Therefore, as per JLR policy, our vehicle would need a service on 36,746 miles or before the date of 21/sept/2023. We broke down June 2023 and at 35,505 miles on the clock.

We were told this was not the case and this was not a service. Why is it on our service portal under last service recorded then???

We were asked “why haven’t you progressed this sooner”. Our response was that we were still grieving the lose of our daughter, Elsie Rose. I’m not after sympathy, but we didn’t have the energy to fight these guys.

We were told we would need a new engine as SWARF (metal particles) have entered the oil filter causing a CAM shaft issue and the requirement was for a new engine. This was stated in the conclusion letter on 29th Feb 2024 from the complaints manager.

We were quoted £12,000 for a repair. Or a second hand engine for £7,000. We simply couldn’t afford it at this time, we were still recuperating costs from our daughters funeral.

We reported this case to the ombudsman and they have been really good. They are fighting these above case for us.

However, JLR then decided that they would start charging us £50 a day storage charge to have our broken, undrivable vehicle on their premises. So we had no choice but to go to an independent Land Rover specialist. Darren and his team were absolutely fantastic and strictly engine down within a couple of weeks.

Are you surprised if I tell you that all they found was a single link timing chain fault? Our engine and pistons in complete sound condition and NO requirement for a new engine. A repair at a cost of approximately £2000. We were lied to and we were told we would need a complete new engine (as highlighted in yellow).

Jaguar Land Rover are liars, fraudsters and money grabbing criminals.

Looking at multiple forums online, we are not the first and we will definitely not be the last. Do not buy a car from these people.

Quick enough to take your money and quick enough to lie to try and prove they are not our fault.

It’s time to make us heard and cause disruption peacefully to these fraudsters.

The was a career meet at my school with jaguar landrover engineers and I told them my grades were a 2 and 3 and she told me I am useless and gonna fail in life and I should just give up that’s what I got told at a creeds meet by jaguar Land Rover engineer team

After waiting for over 2 months to get my car into JLR at Cribbs Causeway Bristol to sort out the heating system under warranty. Notwithstanding December and January are normally pretty cold months and on arrival informing them I needed the car back at 13:45, so I could pick my grandchildren up, I’ve now been told it won’t be ready until the end of the day!! Sat waiting now for 5 hours and likely to be 7 to 8 hrs in total. JLR fawn all over you when you’re a prospective buyer, but their after sales service is appalling. If you’re thinking of buying a car from them, I would recommend you seriously reconsider.

Never buy a new Land Rover, zero help or assistance when fault appeared on brand new car. Promised a replacement vehicle and timely response. Neither materialised and 2 week delay in dealership. Asked for a supervisor to call me 4 times, still no call back. Total incompetence and hiding behind call centres. Avoid

One month after buying an electric Jaguar, the battery warning light has come on, the car does not fully charge now and Jaguar has no idea when part will come in to fix it!
Second problem the car started leaking when it rained, so badly that I have to wear wellies so I don’t get soaking wet shoes. Which is CRAZY!
Again Jaguar don’t know when they can fix this issue, it’s now been two months!
Will never buy a car from Jaguar again.

Advice to anyone thinking of buying from JLR, DONT DO IT, had a evoque that has cost us £12000 to get back up and running, completely wiped our savings. There is a known fault on the timing chains, please do research on this before you even think about buying, it’s been the most horrendous experience but we are finally rid and gone back to an Audi, if this review helps even one person I’ll be happy

This is the worst customer service i have ever experienced in over 40 years of driving. I bought a brand new Range Rover Sport 2 years ago and have a number of issues in particular with the paintwork on my bonnet. None have been rectified!!
The customer service experience has been abysmal, I also sent the complaint to Adrian Mardell the UK CEO, even he couldn't be bothered to respond.
Safe to say i will never be purchasing another Range Rover, i will stick with the Germans going forward, never had any such issues with Audi or Mercedes having purchased several cars from new over the past 20+ years.
Such a shame that the customer service is so poor from what I thought was a British institution.

Recently seen the JLR has tired execs and new age wafflers who are ruining the experience for those with any. The complaints about seniors are all down to bullying and nothing will change except for the way they deliver the bullying.

‘Extremely Disappointed in Jaguar’s Customer Care and Warranty Support’

I purchased a 2019 Jaguar F-Type expecting a premium experience to match the luxury reputation of the brand. Unfortunately, this has been far from the case. With only 37,000 or less miles on the car, the seat upholstery has started to come undone—a clear defect for a vehicle of this caliber.

Despite multiple communications with Jaguar’s customer care team and even escalating the issue, Jaguar corporate offered a mere $500 “goodwill” gesture to cover only one seat, leaving the majority of the repair costs for me to handle. This is not only unacceptable but a blatant failure to honor the warranty and stand by the quality of their vehicles.

The situation has been incredibly frustrating, and I feel completely abandoned as a loyal customer. Jaguar’s response does not align with the premium service and support they advertise. If you’re considering a Jaguar, think twice. A brand that charges a premium for their vehicles should deliver premium service—not pass off serious defects as the owner’s responsibility.

I expected better from a company of this stature and am deeply disappointed. I will be pursuing legal action to resolve this matter and cannot, in good faith, recommend Jaguar to anyone.

Just a quick update on my TCU issue.
Your dealer experience is rubbish!
Neither lloyds Ripon or Stratstone in Stockton are fit for purpose.
The dealers wanted £99 to diagnose what you’ve already told me.
I elected to wait until the vehicle needed a service.
This time came and I responded to the many generic emails you send out asking to get my vehicle booked in for a service and to sort the module. These numerous emails were sent to me on the wrong dates despite the service history of the car stating that it had recently been serviced by yourselves and have continued throughout the year.
I’ve replied asking to be booked in on a number of occasions and as of yet received no replies to my responses.
I’ve tried Stratstones on the phone with no success and once again Lloyds was an hour to diagnose and a further hour for a full workshop diagnosis.
As such I’ve used the local independent as I was forced to do with every one of the many JLR products I’ve owned.
I’ve no idea why you even bother attempting to offer vehicle servicing, as I’ve already stated they are in my experience not fit for purpose.
One would think that in purchasing £100k cars one would get something approaching £100k service, but no service at all

Exceptional Service. Top Notch professionalism.
Thank you Bryan Fernando and Kari.
Much appreciate your efforts.

JLR laugh at Trustpilot
My submission to reject a faulty vehicle is now 14 months old.
The Motor Ombudsman acknowledged that my submission was valid but was unable to act because I was coerced into JLR Finance agreement for FIVE days as the dealership would not accept bank transfer due to a bank holiday.
The Ombudsman stated that my contract was with JLR Finance but the dealership, Jardine Wolverhamption, now Stratstone, declined my rejection, in writing, three times though they were clearly not empowered to do so.
I referred this to JLR Finance (Black Horse) in September 2024 and have still not received a response. JLR SIMPLY DO NOT RESPECT CUSTOMERS AND IGNORE COMPLAINTS.

A one star review is more than generous!

On purchasing a car we were made false promises and ultimately let down!

You only have to read the other reviews to understand you are wasting your time and money with these muppets!

Last year I left a bad review due to waiting 4 months for a part, car was left on the forecourt the whole time causing the battery to die, no courtesy cars were available either so was a tough 4 months! The battery I had to buy just under 12 months ago due to this has failed already, phoned today to ask for a new battery as it’s under warranty and was told the earliest they can book me in is end of January next year! What do they think I should do for the next six weeks! A battery change should be a five minute drive through job but they have created so much red tape they insist on having the car for 24 hours! Just for a battery hence why I have to wait for a service slot for 6 weeks. Just another bad experience again. No more jaguars for me. Reading a lot of reviews on here they should be reported as rogue traders!!

Brake disc high spots and corrosion found on the first service of a nearly new low mileage Velar purchased from JLR Dealership.
JLR Client Relationship Centre advised problem classed as 'wear and tear' and driving style contributed. I'm a 75 year old low mileage driver, I keep the car in a garage and live in a village with a 20 mph limit!
JLR also told me about extended warranty (that probably does not cover this problem); issues relating to squeaking brakes (that I do not have); and friction material technology??? and finally I was advised that there is no further escalation of the complaint within JLR.

Ongoing Issues with Range Rover Sport SV Suspension

My ongoing concerns regarding the continued problems with my Range Rover Sport SV suspension.

After 32 days, I was informed by the service manager at Vertu Chesterfield that my car was ready for collection. However, on the day of collection, I was met by an administration clerk who was unable to provide any clear explanations about the work that had been completed, aside from reading from the invoice notes. Unfortunately, there were no senior managers available to clarify what had been done to my vehicle, which is valued at £175,000 and is just over six months old with only 2,800 miles on the clock.

According to the notes, it appears that work was performed on the brakes and that all the suspension had been replaced. While I did notice a marked improvement, I have had to contact my JLR case manager and Vertu Chesterfield to rebook the car for the same issue with the suspension.

Vertu Chesterfield suggested a new date of December 18, 2024, but once again, I was informed that a courtesy car would not be available.

Really not accepting another 32 days without a car. Still waiting for a response, at this rate the car would have been in the workshop longer than its been owned.

Excellent service when you purchase, aftersales non existent.