Jackson Mortgage Brokers Limited Reviews 164

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their diligence, thoroughness, and exceptional knowledge, often highlighting their patience and reassuring approach. The service provided is frequently described as outstanding, with many people appreciating the personalized care and efficiency. Reviewers also commend the excellent customer service, noting the quick response times and the smooth, stress-free user experience, which makes complex processes feel manageable. Consumers particularly value the staff's commitment to going above and beyond, making themselves available and providing clear explanations. Many feel genuinely supported throughout their journey, with staff members often working around their schedules and proactively keeping them updated.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, knowledge,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, care, and... See more

Customer service

Reviewers consistently express high satisfaction with customer service. Customers frequently highlight the... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the... See more

User experience

People report positive experiences with user experience. Customers consistently praise the clear explanations... See more

Based on these reviews

Rated 5 out of 5 stars

The team at Jackson Mortgage brokers were really diligent and thorough with their work. The patience and reassurance was amazing. Always available to contact and always transparent at every step of... See more

Rated 5 out of 5 stars

We’re currently going through the mortgage application process with Chris and we couldn’t recommend him enough. From our first call with Chris he put us right at ease and makes what I would have t... See more

Rated 5 out of 5 stars

We were recommended Chris through another company. He was absolutely fantastic from start to finish. Happy to take calls or speak to you whenever he could to keep you updated. Made sure that he explai... See more

Rated 5 out of 5 stars

Using Jackson Mortgage Brokers helped me so much with purchasing my first home. Tom Cashman worked so hard, late nights and weekends to check in and work around my schedule which really helped me. The... See more


Company details

  1. Mortgage Broker

Written by the company

Our company ethos is to ensure we are able to provide a detailed walkthrough of the house buying process from the beginning, starting with a detailed financial qualification which provides our clients with exact parameters of their buying power. At Jackson Mortgage Brokers Limited, we specialise in supporting first-time buyers navigate the journey of obtaining their first mortgage. Our committed team provides complete advice on the array of mortgages available, delivering balanced perceptions of the advantages and disadvantages of each. With an unwavering dedication to independence, we conduct thorough research to customize our suggestions according to each client’s personal needs and circumstances. www.jmbltd.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

164 reviews

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Rated 5 out of 5 stars

Jackson Mortgage Brokers

The team at Jackson Mortgage brokers were really diligent and thorough with their work. The patience and reassurance was amazing. Always available to contact and always transparent at every step of the way.

I could not ask for better brokers, 10/10

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend JACKSONS Mortgage…

I highly recommend JACKSONS Mortgage brokers. I went in for a mortgage service and was treated wonderfully by Clare,Tom, Chris and Hannah. Their product knowledge helped me choose the best option to suit my personal circumstances. The services provided were very professional and their attention to detail made the final result perfect. I will definitely come back

Enoch

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

excellent experience working

I had an excellent experience working with my mortgage broker. He was highly professional, knowledgeable, and responsive throughout the entire process. He explained everything clearly, guided me through each step, and ensured the process went smoothly from start to finish. His support and expertise made what could have been a stressful process much easier. I would highly recommend his services.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t have done it without Clare!

My partner and I are first time buyers and have just got our mortgage offer with the help from Clare. Throughout the process Clare was so helpful and explained every detail and guided us when we were unsure what steps were needed. She was always available and more than happy to take our calls even if it was to clarify if we were on the right track. I couldn’t recommend her enough and we will always be so grateful. Thank you to Clare, you have been wonderful and we couldn’t have done this without you!

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

We were recommended Chris through another company. He was absolutely fantastic from start to finish. Happy to take calls or speak to you whenever he could to keep you updated. Made sure that he explained everything thoroughly so you understood what product you were signing up for. A very smooth process from start to finish. Would recommend to anyone looking for a mortgage broker.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you, Clare - First Time Buyers

We cannot recommend Clare highly enough! From start to finish, she has been nothing short of amazing. She was always incredibly responsive - answering our questions promptly and thoroughly, no matter how big or small.

Clare took the time to walk us through every detail, explaining the ins and outs of each Mortgage option so we felt completely confident in our decisions. She presented us with several mortgage lender options and carefully outlined the pros and cons of each, ensuring we found a Mortgage deal that best suited our situation.

What truly sets Clare apart is her professionalism, patience, and genuine care. We always felt supported and well-informed throughout the entire process. If you’re looking for a knowledgeable, reliable, and dedicated mortgage broker, Clare is absolutely the one to trust.

Thank you, Clare, for going above and beyond for us in getting a Mortgage for our first property!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

The team at Jackson Mortgage Brokers are Spot on!

The team at Jackson Mortgage Brokers have been fantastic, i was recommend to them and i can see why! Being self employed obtaining a mortgage has required plenty of information on accounts, references etc. Clare has been great in finding the best options for us, her communication and availability has been spot on.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Dean was friendly, efficient, and always clear in his explanations, which made the whole process feel easy and stress-free. He was incredibly helpful throughout, and I’d happily recommend him to friends and family.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, help, and support from start to finish. Although I know it wasn't easy, Hannah Cook and Tom Cashman handled our case the best. We are very grateful to them and recommend them 100 %

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, clear, responsive service

Clare Bisset helped us with our house move in December 2025 and was very responsive and helpful in explaining our options to us, helping with Help to Buy redemption (which went really smoothly because of the clear instructions she gave us), and updating our mortgage offer when rates changed. I'd never consider moving without a mortgage broker and would have no hesitation in recommending Clare to anyone.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Me and my girlfriend were recommended Clare Bisset from Jackson Mortgage Brokers Limited and she has been brilliant.
We had spoke to mortgage brokers before and there was always a massive lack in communication with no help at all however Clare made everything so clear for us and really made us feel relaxed and gave us the best options in our situation which was amazing.
communication, knowledge, professionalism, understanding and helpfulness was perfect.

COULD NOT BE HAPPIER WITH THE SERVICE

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

First time buyers

As we are first time buyers we didn’t really have a clue but we got recommended from a friend to speak to Clare and honestly she has guided us every step of the way and made it such an easy and stress free process as she would keep us regularly updated with calls and emails, we honestly can’t recommend them enough thank you very much Jackson Mortgage Brokers especially Clare you are amazing.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Where do I even begin

Where do I even begin! Clare (and Chris) have been nothing but supportive, patient, helpful, caring from start to finish! My story hasn’t been the easiest and it has been a roller coaster from start to finish but Clare didn’t give up even when I was on the brink of throwing the towel in, Clare went above and beyond and not only helped me secure a mortgage to get my dream home but also supported me when I hit rock bottom. How can someone I have never physically met make such a huge impact in my life. I am forever grateful for all you done. Not that I ever want to move nor buy another house but I would recommend Jackson mortgages to anyone who needs their help. If I could give more stars I would. The world needs more people like Clare and Chris fighting their corner. 💕

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

I will be recommending Clare to friends…

I will be recommending Clare to friends and family! I was fully supported throughout the entire process and no question was too small. Clare was amazing and extremely knowledgeable which ensured a quick, smooth and stress free experience!

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

I recommend Chris's and specially…

I recommend Chris's and specially Clare how make are morgate agreement for afortability and close all paperwork between us and bank and solicitor so we successfully got the Loans to buy are frist property smoothly possible i want to thanks them for the excellent communication, explaining all the processes and given us the best offer on market and make sure everything goes well on the end. I want to thank very much both of them and the Jackson morgate office .I strongly recommend them

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Ackeda and Ransford

Clare has been absolutely phenomenal throughout our home-buying journey. As our broker, she was always open to conversation, approachable, and incredibly supportive, making the entire process easy to understand and far less stressful.

Her knowledge, clear communication, and commitment to helping us find the right mortgage made a huge difference. She took the time to explain everything properly and ensured we felt confident at every stage of the process.

Clare didn’t just do her job — she genuinely cared about our experience and made what my wife and I thought would have been a complicated journey feel smooth and manageable. We are extremely grateful for her support and would highly recommend her to anyone looking for an outstanding, trustworthy mortgage broker.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Clare was very helpful and eager to answer all our questions since we were new in the UK and buying a house for the first time. I highly recommend JMB

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

First time buyers

We were first time buyers and apprehensive on what steps were required and the hurdles we would need to jump.
Clare Bisset held our hand through every step and I cannot speak highly enough of how fantastic she has been.
A few twist and turns but ultimately the goal of our dream home which wouldn't have happened without her.
Clare was completely transparent and quick to respond and take action when needed. It's clear she cares and strives to go above and beyond, which is rare in this day and age. Thank you Clare and Jackson Mortgages.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Clare at Jackson Mortgage Broker

We would like to give a huge thank you to Clare, our mortgage and protection advisor at Jackson Mortgage Broker Ltd, for her outstanding support throughout our house purchase in 2025.
As first-time buyers, the process felt completely unfamiliar at times, but Clare made everything so much easier. She took the time to explain each step clearly, answered all of our questions with patience, and provided reassurance whenever we needed it. Her guidance and genuine care turned what could have been a stressful experience into a smooth and positive journey.
We were under pressure from our developer to use their recommended broker, but we chose to stick with Clare and her company—and we are so glad we did. Her professionalism, integrity, and dedication truly stood out, and we felt supported from start to finish.

We are incredibly grateful for everything Clare has done to help us achieve such an important milestone. We wouldn’t hesitate to recommend her to anyone looking for expert, trustworthy mortgage advice.
Thank you again, Clare—and we wish you continued success in the year ahead.
— Adedoyin & Adeleke

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

can’t recommend Chris at Jackson’s…

can’t recommend Chris at Jackson’s Mortgage highly enough. From start to finish, he provided an outstanding level of service and support. His communication was excellent throughout the entire process — clear, prompt, and always easy to understand — which made what could have been a stressful experience feel straightforward and manageable.

Chris took the time to explain every step, answered all of our questions patiently, and ensured we felt confident and informed at all times. His knowledge and professionalism really stood out, and it was clear he genuinely had our best interests at heart.

Thanks to Chris, the whole mortgage process was far smoother and easier than we expected. An excellent service from start to finish, and I would absolutely recommend Chris and Jackson’s Mortgage to anyone looking for trustworthy and expert mortgage advice.

December 19, 2025
Unprompted review

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