The service has gotten alot better since I started ordering a few months ago. There are a couple items that were out of stock that I would have liked. I enabled the alert so I would be notified when t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every time I order you keep me updated. You advertise special deals and I like taking advantage of prices. I'm a long term customer. I use your app and website for updates. You've never gave me any is... See more
Company replied
My only concern with is that USPS is slow !! Maybe a better shipping service like UPS or FEDEX ! Let the customer decide if we have to pay shipping give the option! Thanks for your great customer... See more
Company replied
Product was exactly as promised. Ordering is easy and shipping is quick and discreet. I've only made 2 orders so far but will be ordering from JM Bullion for all future bullion purchases.
Company replied
Company details
Written by the company
JM Bullion is an online retailer that supplies individual investors with physical gold, silver, platinum, and copper products. We deal strictly in physical metals intended for delivery directly to the customer.
Contact info
United States
- jmbullion.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Easy selection process and purchasing
Easy selection process and purchasing. Came secured and as I ordered it. Quality merchandise
April 20, 2026
Unprompted review
Reply from JM Bullion
Hi John,
Thanks for the great feedback! We’re glad to hear you found the selection and purchasing process easy, and that your order arrived securely and exactly as expected.
We look forward to serving you again,
JM Bullion
Reply from JM Bullion
Hi Paul,
Thanks for the great feedback! We’re glad to hear you had a fast experience and found great value in your order.
We look forward to serving you again,
JM Bullion
Very easy to use website and fast…
Very easy to use website and fast shipping
April 9, 2026
Unprompted review
Reply from JM Bullion
Hi Shedrick,
Thanks for the great feedback! We’re glad to hear you find the website easy to use and appreciate the fast shipping.
We look forward to serving you again,
JM Bullion
Metal was shipped quickly and the price…
Metal was shipped quickly and the price was very competitive.
April 20, 2026
Unprompted review
Reply from JM Bullion
Hi Donn,
Thanks for the great feedback! We’re glad to hear your metals shipped quickly and that you found our pricing very competitive.
We look forward to serving you again,
JM Bullion
Missed delivery experience.
I received my first orders fine and happy. On my last order I did not receive it. Apparently we were not home and my daughter was helping to look into it. 4/18/26 she found we could have picked it up at the post office. I never thought about that since I had paid for the delivery experience and safety. Even though for the price paid free delivery was offered. I felt lost watching delivery service goat my home daily to no avail. I’am a senior citizen and realize that I’m reaching out into a new world. I do look forward in trying again to get this right one day.
April 18, 2026
Reply from JM Bullion
Hi Thomas,
First, we would like to sincerely apologize for the confusion and frustration you experienced with your recent delivery. We understand how concerning and disappointing this can be, especially when you were expecting a safe and worry‑free delivery experience.
We were able to locate your order in our system and confirmed that it was returned to us after USPS reported that no one was available to sign for the package. At this time, we are actively preparing your order for reshipment. A Customer Experience Improvement Specialist will be reaching out to you directly to confirm your delivery address and will personally oversee the reshipment to ensure everything goes smoothly.
Thank you for sharing your experience with us—we truly appreciate your patience and look forward to earning your confidence moving forward.
Shopping for gold and silver bullions
There's a couple sites that I go on to purchase gold & silver bullions , and the selection and prices have been to my liking , delivery was super fast I was a plus !! I have only good things to say about JMbullion.
April 3, 2026
Fraud - Watch out.
Fraud! Watch out, they sent me a gold that I never received. It took forever to get in touch with them. When I got in touch they said we only cover you if it was not deliverd. I meniotoined that it wasn't and I have it on camera. They went ahaid and immediately changed their terms and conditions, which is fraud, and came back saying I am not covered. I had to file a police report and sew them to force them to take accountability.
March 9, 2026
Unprompted review
Easy to find new products being listed…
Easy to find new products being listed and then purchase those that were interesting and appealing at a reasonable price. I received my order about a week later. Highly recommend.
March 30, 2026
Reply from JM Bullion
Thank you for the great review and recommendation! We’re glad you found it easy to discover new products, enjoyed our pricing, and received your order quickly. We truly appreciate your support!
There were shipping issues that were…
There were shipping issues that were purely a ups issue, JM Bullion was able to make it right and got me my package securely and timely.
April 1, 2026
Reply from JM Bullion
Thank you for the 5‑star review! We appreciate your patience and are glad our team could resolve the UPS issue and get your package to you safely and on time. Thank you for choosing JM Bullion!
Overview of transaction
Ease - Ease to find and order from website
Fast - Processed and shipped very quickly
Price - still reasonable pricing while others are much higher.
March 11, 2026
Reply from JM Bullion
Thanks for the 5 stars! We’re glad you found our site easy to use, shipping fast, and pricing competitive. We appreciate your support!
Reply from JM Bullion
Thank you for your support — we truly appreciate you being a customer!
Reply from JM Bullion
We're happy to hear about the ease of purchase and delivery of your order. Thank you for choosing us!
JM Bullion best for Gold and Silver
I have found JM Bullion to be a reliable company in which to by Silver and especially the various "novelty pieces" such multiple variations of the American Flag, Christmas Santa Claus (with engraving on the back), Halloween, Olympics with Snoop Dog, etc. I use them as gifts and based on the reaction I get they are very well received.
April 4, 2026
Reply from JM Bullion
Thank you for sharing this — we truly appreciate your trust in JM Bullion. We’re glad our silver pieces make meaningful gifts and are enjoyed by your loved ones. It means a lot to be part of those special moments!
Consistently exceeds all of my expectations!
Quick, responsive service for both buying and selling. ...coin selection getting better. Their quick and easy sell-to process is unmatched!
March 30, 2026
Reply from JM Bullion
Thank you for the great feedback! We’re glad you’ve had such a smooth experience buying and selling with us, and we appreciate your support as we continue to grow!
Things are done in a timely manner
March 18, 2026
Reply from JM Bullion
Thank you — we appreciate your support and are glad we could deliver in a timely manner!
Reply from JM Bullion
Thank you! We appreciate your support and are glad our team could provide quick, clear communication.
I trust JM Bullion with most of my…
I trust JM Bullion with most of my purchases. I know my purchases will arrive in perfect condition. And the prices are reasonable.
April 3, 2026
Reply from JM Bullion
Thank you — we truly appreciate your trust and continued support!
JM Bullion is responsive
JM Bullion is responsive, keeps its customers informed and delivers your commodity promptly!
April 3, 2026
Reply from JM Bullion
Thank you for your kind words — we appreciate your support and are glad to provide clear communication and prompt delivery.
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