John Moncrieff Lighting Ltd Reviews 680

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 243 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items are often exactly as described, well-made, and beautiful, with many finding unique or hard-to-find parts. The delivery service is frequently highlighted for its speed and exceptional packaging, ensuring fragile items arrive safely and intact. Reviewers also commend the outstanding customer service, describing staff as helpful, professional, and attentive, providing correct advice and clear communication. The ordering process is generally found to be easy and efficient. However, some customers experienced issues with communication and delivery times, particularly around holiday periods, and noted a lack of order acknowledgment in certain instances.

What people talk about most

Product

Consumers find the products to be of high quality and are delighted with their purchases. Many reviewers... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the prompt and swift... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the outstanding and excellent... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the top-quality... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a replacement ceiling glass lamp shade for one I had broken . I came across John Moncrieff after doing some online research and found their lovely website. I emailed Scott in Sales for some... See more

Rated 5 out of 5 stars

I emailed an enquiry and photos regarding a non standard lampshade to your company at 3.37pm on April 1st 2026. At 3.43pm I received a very helpful response from Amy Martin, Office Manager... See more

Company replied

Rated 5 out of 5 stars

I was looking for a new shade for a lamp for a while, after some online research came across John Moncrieff lighting. Had a phone call with Scott Gilmore about my requirements, he was very helpful... See more

Rated 5 out of 5 stars

Better than I could expect, John Moncrieff provided a friendly, useful, efficient and good value service. I would thoroughly recommend them. I just wanted a single length of glass tubing with no fri... See more

Company replied


Company details

  1. Lighting Wholesaler

Written by the company

John Moncrieff is an independent lighting specialist, offering a beautiful and unique selection of contemporary and traditional lights. We also offer a repair and restoration service to both individuals and companies, bringing your precious heirlooms back into action.


Contact info

4.9

Excellent

TrustScore 5 out of 5

680 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Once again very good service .

Very good products which maintain the shades globes etc in my high pressure paraffin . There interface works works ver easily and is smooth in operation . Delivery and packaging excellent .

September 17, 2025
Rated 5 out of 5 stars

Excellent site & customer service

Easy to use website & found replacement chimney & globe for our victorian lamp easily. Lots of choice too. Delivery arrived quickly & well packaged. Will definitely use again if need spare parts fir our old but beautiful lamp.

September 12, 2025
Rated 5 out of 5 stars

I was unsure which part I was looking…

I was unsure which part I was looking for when ordering online, I rang up and the lady knew exactly what I needed and provided me with the correct information to complete my order. Very friendly and professional.

September 11, 2025

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