John Martin Shoes Reviews 262

TrustScore 2 out of 5

2.0

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Rated 2 out of 5 stars

I ordered a pair of Start-Rite school shoes for my son via Amazon from this company. The listing image clearly showed a strapped style, but I was sent a laced pair instead. When I contacted... See more

Rated 4 out of 5 stars

I ordered these sandals as a backup pair because they are sooo comfortable and had become unavailable locally. Delivery was prompt, the only issue I had was that I ordered beige and received a black... See more

Rated 3 out of 5 stars

The shoes I ordered were out of stock, yet were still showing as available on the website. It took a week for them to be obtained and then delivered to me. I was promised updates on the progress of m... See more

Company replied

Rated 2 out of 5 stars

I had to wait ages for them. When they arrived the writing was nearly off on sandal on the insole and white marks under sole. I was told one pair had not been sent out as faulty, to receive these faul... See more

Company details

  1. Shoe Store

Information provided by various external sources

Choose from a range of fabulous footwear and accessories at great prices. We pride ourselves in providing super customer service, and ensuing you pay the best price for quality branded footwear. We are a small company based in Leek, Staffordshire, and have been established since 1984.


Contact info

2.0

Poor

TrustScore 2 out of 5

262 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent

Found this website by mistake , very glad I did . Excellent service with exceptionally quick postage . Great communication from the start . Would definatly recommend to anyone . The shoes were £12 cheaper than any other online shop so that made it even better . I will be using John Martin again for more shoes . Thanks

March 1, 2016
Unprompted review
Rated 5 out of 5 stars

John Martin shoes

Just purchased a great pair of Skechers from John Martin shoes online. Quick and easy checkout and super fast delivery. Would definitely recommend

February 27, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent delivery and easy returns

Shoes were the best price for clarks I could find. Quick free delivery within two days. The free returns label was easy to find and print off, much better than taking your parcel to a collect+ store which are miles away in my area. Only negative point, seconds after I placed the order I received a code for 20% off. I felt gutted! Sign up to the news letter before placing your order?

February 24, 2016
Unprompted review
Rated 5 out of 5 stars

Great to deal with.

No quibble returns with postage paid both ways, gives top customer confidence.

Customer service by Sara is second to none!

February 23, 2016
Unprompted review
Rated 5 out of 5 stars

Super

Lovely, lovely shoes at lovely, lovely prices. It is so easy to place an order- it's the choosing that takes the time!! My shoes arrived quickly and were just perfect. The 10% off next purchase is soooo tempting! There are many special offers!

February 15, 2016
Unprompted review

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