That’s a great company never a dull moment when you walking ,nice ladies very efficient customer services one of my favorite money transfer offices the experience is amazing love going there.Thank you... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff is always supportive, and friendly. And advise me of the best options to complete my transactions. I recently had to send down money to myself so I could go down to Jamaica to bury my grandmot... See more
Company replied
The customer service is very efficient and professional. They are wonderful working employees. I haven't seen or received a bad attitude from them. May God continue to bless them.
Company replied
The staff were very friendly but serious about their work I like going to that site and it's always clean.
Company replied
Company details
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
4264 White Plains Road, 10466, Bronx, New York, United States
- (866)735-6002
3.3
Average
16 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible customer service by one of the…
Horrible customer service by one of the employees. I wish I had gotten her name. The dark skinned lady was so helpful. The Indian looking one had such a dismissive attitude. She made me feel like a criminal for trying to send my dad money.
April 28, 2026
Reply from JN Money - Bronx
Dear Valued Customer, thank you for sharing your experience with us. We regret to hear that your experience did not meet your expectations. A member of our team will contact you shortly to obtain additional information. Please rest assured that we take these matters seriously and are committed to addressing your concerns promptly.
The kindness and knowledge of the staff…
The kindness and knowledge of the staff and the was they greet you
July 15, 2025
Unprompted review
Reply from JN Money - Bronx
Dear valued customer, thank you for your kind words! We’re delighted our friendly and knowledgeable team made a great impression.
Very easy to use and convenient at any…
Very easy to use and convenient at any time of the day
September 13, 2024
Reply from JN Money - Bronx
Dear valued customer, thank you for your kind words! We’re so glad you find our service easy and convenient. We’re always here to help whenever you need us!
The staff were very friendly but…
The staff were very friendly but serious about their work I like going to that site and it's always clean.
July 22, 2024
Unprompted review
Reply from JN Money - Bronx
Dear valued customer, thank you for your feedback! We're glad you enjoyed the friendly yet professional service and appreciated the cleanliness of our site. We look forward to welcoming you back!
That’s a great company never a dull…
That’s a great company never a dull moment when you walking ,nice ladies very efficient customer services one of my favorite money transfer offices the experience is amazing love going there.Thank you
July 17, 2024
Unprompted review
Reply from JN Money - Bronx
Dear valued customer, thank you so much for your enthusiastic feedback! We're thrilled to hear that you enjoy visiting our money transfer office and that you find our customer service efficient and enjoyable. We strive to provide an amazing experience every time you visit. Your kind words mean a lot to us, and we look forward to serving you again soon!
Great service and rates
The customer service is very efficient and professional. They are wonderful working employees. I haven't seen or received a bad attitude from them. May God continue to bless them.
July 15, 2024
Unprompted review
Reply from JN Money - Bronx
Dear valued customer, thank you for your kind words! We're thrilled to hear that you had a positive experience with our efficient and professional customer service team. We appreciate your recognition of our hard-working employees. Your feedback means a lot to us, and we look forward to continuing to serve you well.
Staff is always supportive at the Bronx location
Staff is always supportive, and friendly. And advise me of the best options to complete my transactions. I recently had to send down money to myself so I could go down to Jamaica to bury my grandmother and to complete a project.
And I don't usually have to wait too long when I go to send the funds.
But somebody explain to me why the wait is so long when you go for the pick up in Jamaica...
June 28, 2024
Unprompted review
Reply from JN Money - Bronx
Dear valued customer, thank you for sharing your experience with us. We're pleased to hear that our staff has been supportive and helpful during your transactions. We apologize for any inconvenience caused by longer wait times during pick up in Jamaica. We're constantly working to improve our services and appreciate your feedback as we strive to enhance your experience.
Great costumer service at 4264 white…
Great costumer service at 4264 white plains road bronx New York
June 27, 2024
Unprompted review
Reply from JN Money - Bronx
Dear valued customer, Thank you for your feedback! We're glad to hear that you had a great experience with our customer service at the White Plains Road location in Bronx, New York. We strive to provide excellent service and look forward to serving you again soon!
The staff has great customer service…
The staff has great customer service and is very helpful with any issues you have
July 22, 2024
Unprompted review
Reply from JN Money - Bronx
Dear valued customer, we're thrilled to hear about your positive experience with our staff! Providing great customer service and assistance is our priority. Thank you for your feedback and we appreciate your business.
Easily accessible great and friendly…
Easily accessible great and friendly staff Jamaica national to the 🌎
July 23, 2024
Unprompted review
Reply from JN Money - Bronx
Dear valued customer, thank you for your kind words! We're thrilled to hear that you found our staff friendly and accessible at JN Money. We strive to provide excellent service and look forward to welcoming you back soon.
Be mindful of customers.
I checked online this morning if the location was open prior to walking 15 minutes in a snow storm. Upon reaching at the location, the shutter was down.
Is it that difficult to update online that there would have been a temporary closure?
As essential services, we ought to do much better!
February 13, 2024
Reply from JN Money - Bronx
Dear valued customer, we deeply apologize for the inconvenience caused by the discrepancy between our online information and the closure of our location. Your feedback is crucial, and we'll immediately address our procedures to ensure more accurate updates regarding temporary closures. We understand the importance of reliability, especially during adverse weather conditions. Thank you for bringing this to our attention, and we're committed to improving our service standards for your satisfaction.
Reply from JN Money - Bronx
Dear valued customer, thank you so much for your kind words! We're delighted to hear that you consistently have positive experiences with our team. We greatly appreciate your continued support and look forward to serving you again soon.
The customer service is beyond measure
The customer service is beyond measure. The wait times is at its minimal.
September 27, 2023
Unprompted review
Reply from JN Money - Bronx
Dear valued customer, thank you for your review! We're delighted to hear that you had such a positive experience with our customer service! Keeping wait times to a minimum is a priority for us, and we're glad to have met your expectations. Thank you for choosing JN Money!
Staff is very helpful with any issues…
Staff is very helpful with any issues that I may have.
July 12, 2023
Unprompted review
Reply from JN Money - Bronx
Dear Valued Customer, thank you so much for your kind words and positive feedback. We are delighted to hear that our staff has been helpful in addressing any issues you may have encountered. Providing excellent customer service is one of our top priorities, and it's wonderful to know that we have met your expectations. We value your continued support and look forward to serving you again in the future.
Reply from JN Money - Bronx
Dear Valued Customer, thank you for taking the time to share your positive experience with us. We're delighted to hear that our staff member was friendly, patient, and accommodating while assisting you. We value providing exceptional customer service, and it's always rewarding to receive feedback about our team members' professionalism and helpfulness. We look forward to your continued support.
Best the staff at east 236 white plains…
Best the staff at east 236 white plains Road the best.
November 28, 2022
Reply from JN Money - Bronx
Dear Valued Customer, Our team is so grateful for your positive feedback. Looking forward to having you again at any one of our locations.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.