I don't have any problem everything is excellent for me I get good customer service all the time I don't remember the last time I we.t dear
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The experience was as expect. I told the agent my transaction and she completed what I ask for.
Company replied
The staff is friendly. The only complaint is that this location is always understaffed. ALWAYS. JN needs to do better. You keep responding to people’s comments saying thanks for the feedback w... See more
Company replied
The customer service was good
Company replied
Company details
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
2822 Church Avenue, 11226, Brooklyn, New York, United States
- (866)7356002
3.6
Average
5 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I don't have any problem everything is…
I don't have any problem everything is excellent for me I get good customer service all the time
I don't remember the last time I we.t dear
July 24, 2024
Unprompted review
Reply from JN Money - Church Ave.
Dear valued customer, thank you for your positive feedback! We’re delighted to hear that you consistently receive excellent customer service. We look forward to welcoming you back soon!
Short staff ALWAYS
The staff is friendly. The only complaint is that this location is always understaffed. ALWAYS.
JN needs to do better. You keep responding to people’s comments saying thanks for the feedback we’ll try our best but yet you have done nothing. Those are automated messages. Since no one wants to say it let me do it. You have two computers but only one person working all day every day.
You only have two locations in Brooklyn. And one in Queens. Be smart. Get more locations. It’s 2024. Everyone been saying do better and you have not. With all the fees you collect wake up and staff the place.
It’s not the staff that’s the problem. It’s the company’s. It starts at the top. Do better. And do not reply with an automated message. It shows you do not respond to people with their concerns. This is not a small cut but a wound. A band aid cannot help.
January 23, 2024
Unprompted review
Reply from JN Money - Church Ave.
Dear valued customer, thank you for taking the time to share your feedback with us. We genuinely appreciate your kind words about our friendly staff, and we're grateful for your honesty regarding the ongoing issue of understaffing at our locations.
We understand the disappointment caused by the apparent lack of action on our part despite our acknowledgment of the problem. Your observation about automated responses is noted, and we apologize for any perception of insincerity.
We assure you that your feedback is being taken seriously. Our aim is to provide a seamless and satisfactory experience for all our customers, and your insights contribute significantly to that goal.
Thank you again for your valuable feedback and for being a part of our community.
The experience was as expect
The experience was as expect. I told the agent my transaction and she completed what I ask for.
June 20, 2023
Reply from JN Money - Church Ave.
Dear Valued Customer, thank you for sharing your experience with us. We are glad to hear that our agent was able to meet your expectations and assist you in completing your transaction successfully. Providing efficient and accurate service is of utmost importance to us, and we are delighted to know that we were able to fulfill your request promptly.
Poor customer service, no one available
JN has always been dependable , however today I’ve been waiting for over an hour and a half and no customer representative is available. Maybe there is a scheduling conflict with the workers but this does not look. When I arrived, there were 6 persons waiting. Now it’s just me and another customer. JN should at least call courts and leave a message. This is unacceptable
August 31, 2022
Unprompted review
Reply from JN Money - Church Ave.
Dear Valued Customer, Thanks for bringing this to our attention. First, let us apologize for the long wait at the Church Avenue location. Customer satisfaction is something we take very seriously. We will conduct our internal reviews and take the appropriate action to ensure this does not reoccur.
The customer service was good
July 5, 2022
Unprompted review
Reply from JN Money - Church Ave.
Dear valued Customer, Thanks for sharing your positive feedback, we pride ourselves on creating the best possible experience for our customers.
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