I send money on 2 occasions. The 1st time took 7day business days. Which is understood. The 2nd time I send money and its been 5business days thus far and the money have yet to reach my bank account.... See more
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See what reviewers are saying
I’ve been trying for months to activate an online account with JN bank and up-to-date, l am not successful, I have made several attempts to reach out the bank and no help thus far. So I am asking,... See more
Company replied
The fact that I had an emergency and you guys went above and beyond to assist, and offered advice to expedite the process; I am grateful and yes your customer service is great. Now if i could jus... See more
Company replied
JN money service is excellent, because it allows my daughter to get her school money on time, and all bills get to be paid on time. I would love to use this opportunity to say a big thank you to JN.
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Company details
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
71 Eastern Avenue, Crowne Square, 345, George Town, Cayman Islands
- 1-800-744-1163
3.3
Average
33 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I send money on 2 occasions
I send money on 2 occasions. The 1st time took 7day business days. Which is understood. The 2nd time I send money and its been 5business days thus far and the money have yet to reach my bank account. The funds were sent to the same account and same bank on both transfers. Its said on the 2nd transfer the transfer time would be less than the 1st transfer time.
February 28, 2026
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for sharing your experience. We apologize for the delay with your second transfer. We will reach out to you via email to confirm whether the funds have been received and assist you further. We appreciate your patience.
The services was great and their…
The services was great and their employees is very nice people.
July 19, 2024
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your feedback! We’re delighted to hear you had a great experience and found our employees to be very nice. We appreciate your support!
Waiting time needs to be addressed…
Waiting time needs to be addressed service is good
July 23, 2024
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your feedback! We appreciate your positive comments on our service. We understand your concern about waiting times and are actively working to improve efficiency to better serve you in the future.
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your feedback! We're delighted to hear that you had a fast and pleasant experience with us. We appreciate your business!
Excellent customer service from miss…
Excellent customer service from miss Andrea 💗
December 1, 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your kind words! We're delighted to hear that you had an excellent experience with Miss Andrea. We'll make sure to pass along your appreciation to her.
Received 2txt messages regarding…
Received 2txt messages regarding promotional rate for today. These came from the same numbers linking this survey. Store personnel state this is false information. Your bank is really losing credibility with this gimmick. Trustworthiness is in the toilet.
November 3, 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your feedback. It has been confirmed that the messages were indeed sent in error and do not reflect the actual rate being offered. We take full responsibility for this oversight, and we're taking steps to prevent such incidents from happening in the future. Please be assured that your feedback is invaluable to us, and we are committed to upholding the trust and credibility of our services.
The best in the western hemisphere
The best in the western hemisphere. Reliable, great customer service 👍
October 8, 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you so much for your kind words! We're thrilled to hear that you find us the best in the western hemisphere. We take pride in our reliability and customer service. Your satisfaction means the world to us! 👍
JN money service is excellent
JN money service is excellent, because it allows my daughter to get her school money on time, and all bills get to be paid on time. I would love to use this opportunity to say a big thank you to JN.
October 9, 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your kind words! We're thrilled to hear that JN Money has been instrumental in ensuring your daughter receives her school funds promptly and bills are paid on time. Your satisfaction means a lot to us. We appreciate your business.
I’ve been trying for months to activate…
I’ve been trying for months to activate an online account with JN bank and up-to-date, l am not successful, I have made several attempts to reach out the bank and no help thus far.
So I am asking, what kind of services are you providing? Is the bank for a select few, or is the bank accessible to everyone?
August 1, 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, we're sincerely sorry for the challenges you've faced in trying to activate your online account with JN Bank. We understand your frustration, and I truly appreciate your patience. We are JN Money, a separate entity from JN Bank. To better assist you, we recommend reaching out directly to JN Bank's customer service at 1888-991-4065. They will be able to provide the specific support you need for your online account activation.
Standing in line to receive service is…
Standing in line to receive service is a thing of the past. Allow online service from the Cayman Islands too.
October 6, 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your valuable feedback. We understand the importance of convenience, especially in today's digital age. We're actively working towards expanding our online services to include transactions from the Cayman Islands. Your input helps us shape a more seamless money transfer experience.
I am always satisfied with the service…
I am always satisfied with the service offered. Staff is very polite and friendly.
October 11, 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your wonderful feedback! We're thrilled to hear about your consistently positive experiences with us. Our team takes pride in providing excellent service. We appreciate your business.
I'd love to be able to send money from…
I'd love to be able to send money from my home using my Cayman Island Scotia debit card. The online options are limited to credit cards from USA or other foreign countries.
October 12, 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for sharing your suggestion. We appreciate your feedback and understand the convenience of being able to send funds at your convenience. We're actively exploring options to expand our online transfer capabilities. Your input is valuable as we work towards enhancing our services.
Lengthy wait.
Tortuga Smith Road, and On The Run Industrial Park are too slow. You need to implement online transfer that would solve the lengthy wait in line.
October 5, 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for sharing your feedback regarding Tortuga Smith Road and On The Run Industrial Park. We understand the importance of efficiency in these services. We're actively exploring options to implement online transfers to streamline the process and reduce wait times. Your input is invaluable in helping us improve.
I am really excited about jn banking I…
I am really excited about jn banking I have no problem thank for jn bank.
October 13, 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, we're thrilled to hear about your positive experience with the JN Group. Thank you for your kind words and for being a valued customer.
I always get a fast efficient service…
I always get a fast efficient service at Jn ..the staff is very friendly and helpful ..I am always satisfied with the service there ..awesome service .
October 11, 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your 5-star review! We look forward to continuing serving you!
Friendly always willing to help nocustomer service fast transfer
Friendly customer service fast transfer always willing to help their customers
September 12, 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your glowing review! We're thrilled to hear that you've had such positive experiences with our team. Providing friendly and fast service, and being there to assist our customers, is what we aim for. We appreciate your business!
The fact that I had an emergency and…
The fact that I had an emergency and you guys went above and beyond to assist, and offered advice to expedite the process; I
am grateful and yes your customer service is great. Now if i could just win one of the prizes you guys give 😄
July 31, 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for yout 5-star review! We're truly glad we could assist you during your emergency. Your well-being is our priority, and we're grateful for your kind words about our customer service. As for the prizes, we're keeping our fingers crossed for you!
To whom it may cancern.
To whom it may cancern.
Good morning hope all is well.
I had a customer from the of JN from the cayman islands. I had being a customer in the grand cayman for several months now, I only uses JNMT for all my money movement to Jamaica, either paying bill, business and my family mentaince. JNMT is # 1. I am unhappy with today's service with Ms. Andrea Clarke at the Eastern Avenue branch. I had being in the line for more than 30minutes with other customers waiting for my turn. A gentleman came in the store, greetes everyone and stand away from the line for less than 3 minutes. The gentleman then greetes her for acknowledgment. Other customers told the gentleman there is a line, in which he didn't respond. Shortly after Ms. Clark called the gentleman and send his money. When I told Ms. Clarke he just came in the store and got through with joining the line. She esponded its for customer. I told her im a customer too and its unfair to be in the line wait and her friend came in without joining the line. She refused to served me for my commments. Other customers said to her its foolishness and she should served me. Ms. Clarke took my money and ID and told me to step a side While she served a next customer. My receipt was handle to me by a next customer to signed.
Ms. Clarke is a unprofessional individual with no sense of customer service. Someone in authority need to remained her of the first comes first served policy.
She also need a lesson in good customer service. I am unhappy with the way she spoke to me as a customer when i voice my commments on unfairness.
The was on Old lady was in the store sitting and waiting on her turn but Ms. Clarke friend got served before the senior citizen.
Please view the camera system.
Transaction # 6228861099
Transfer date 2023-10-06
Location ID zzz014
JNMT Eastern Avenue.
Teller Andrea Clarke
Receipt Time 0809hrs.
October 7, 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for taking the time to provide feedback. We sincerely apologize for the experience you had at our Eastern Avenue branch. Your feedback is of great concern to us, and we're taking this matter seriously. We will be conducting a thorough review of the incident to ensure a fair assessment. We appreciate your patience and understanding as we work to rectify this situation.
Fast and Efficient
Fast, efficient service. No hassle. No long line. Friendly agents. Clean environment
September 21, 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your fantastic review! We're delighted to hear that you had such a positive experience with our service. Providing fast, efficient, and hassle-free service in a clean and welcoming environment is what we aim for. Your kind words motivate us to continue delivering the best.
Great service...good location...
I never have any problems sending money. Also the associates are very polite...
September 28, 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your wonderful feedback! We're pleased to hear that you've had smooth experiences with our service and that our associates have been polite and helpful. We appreciate your business.
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