I find the service excellent. Im pleased that you get a code ibt email and also has to get con formation from your bank before the transaction take place. I know my account is safe. No one can access... See more
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The staff are very mannersable, and always there to help you letting you feel assured very good staff.
Company replied
Overall my experience has been okay but what has ruined my experience is when my partners account was blocked by a cashier because he couldn't provide a same day statement which his bank doesn't do. H... See more
Company replied
They go above n beyon to help me very good customer service
Company replied
Company details
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
Soho Road 311A, B21 9SD, Birmingham, England, United Kingdom
- 0121-551-5362
4.0
Great
14 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Brilliant service
I find the service excellent. Im pleased that you get a code ibt email and also has to get con formation from your bank before the transaction take place. I know my account is safe. No one can access my account without me knowing. Well done to Jn money on line. Ill shall be recommending this service. Only drawback I was charged for sending mony for a roof after Mellissa. I heard it was free. But obviously not.
November 7, 2025
Reply from JN Money - Handsworth
Dear valued customer, thank you for your kind words and for recommending our service! We’re happy you feel secure using JN Money Online. Regarding the roof relief transfers — the free offer was available up to November 6, 2025. We appreciate your understanding and continued support.
Wonderful and efficient Customer…
Wonderful and efficient Customer service👏🏽❤️✨️The staff are very friendly & helpful🙏🏾
November 29, 2024
Reply from JN Money - Handsworth
Dear valued customer, thank you for your amazing feedback! 💖👏🏽 We're delighted you had a wonderful experience with our friendly and efficient team. Your support means the world to us.
Reply from JN Money - Handsworth
Dear valued customer, thank you for your feedback! We’re glad to hear you find it handy. Your satisfaction is our priority! We look forward to serving you again soon.
Overall my experience has been okay but…
Overall my experience has been okay but what has ruined my experience is when my partners account was blocked by a cashier because he couldn't provide a same day statement which his bank doesn't do. He provide a valid statement with bank stamp as requested by one cashier but this lady said it was not good enough and blocked his account. It was like the cashier was making up her own rules. I then had to travel to send money when I was heavily pregnant and have never had an issue as i have been served by other cashiers
February 9, 2024
Unprompted review
Reply from JN Money - Handsworth
Dear valued customer, thank you for sharing your feedback. We’re really sorry to hear about the trouble you experienced with your partner's account and the inconvenience it caused you. We’ll certainly look into this issue and address it with our team. In the meantime, please email us at jnms@jngroup.com with any additional details, and we’ll make sure to investigate further. We appreciate your patience and understanding.
I went to the branch to send money to…
I went to the branch to send money to build my house in Jamaica. I didn’t think if I send the amount it would raise an alarm, however the cashier asks for a source income and ID/address. I went away to get the documents and returned. Because the bank statement didn’t show my last work monthly income from work, even though I explained that my statement only issue on the first of each month. She made up her own rules, stating she needs to see my last income on the bank statement and I won’t be served.
She then blocked my account . I have used other money transfers without no problem or staff making their own rules.
February 9, 2024
Unprompted review
Reply from JN Money - Handsworth
Dear valued customer, thank you for your feedback. We’re sorry to hear about your experience and any inconvenience caused. Your feedback is important, and we’d like to address this issue directly. Please reach out to us at jnms@jngroup.com so we can investigate and resolve the matter for you.
They go above n beyon to help me very…
They go above n beyon to help me very good customer service
July 11, 2024
Unprompted review
Reply from JN Money - Handsworth
Dear valued customer, thank you for your kind words! We’re thrilled to hear that our team went above and beyond to assist you. We appreciate your recognition of our customer service!
Best workers they are very manners ale and always there to help.
The staff are very mannersable, and always there to help you letting you feel assured very good staff.
October 3, 2023
Unprompted review
Reply from JN Money - Handsworth
Dear valued customer, thank you for your wonderful feedback! We're thrilled to hear that you found our staff to be polite, helpful, and reassuring. It's always our goal to create a positive experience for our customers. Thank you once again for your support and trust in JN Money. We look forward to continuing to exceed your expectations.
The transaction went through quick and…
The transaction went through quick and fast no hassle
March 6, 2023
Reply from JN Money - Handsworth
Dear Valued Customer, thanks so much for sharing your experience with us!
Went to deposite some funds into my JN…
Went to deposite some funds into my JN account last week and I must say it was the worst experience I have ever had in a bank to date. The person who was supposed to be assisting me with my transaction goes by the name of PAULA THOMAS. Her attitude was disgusting she was very disrespectful and for someone who is suppose to be dealing with the general public she needs to work on her communication skills she was very unprofessional this is NOT an experience I would like to go through again or anyone else for that matter appalling customer service.
July 30, 2022
Unprompted review
Reply from JN Money - Handsworth
Thank you for sharing your review, we are sorry to hear that your experience did not meet our standards. We will take this opportunity to conduct an internal review and based on our findings the appropriate corrective measures will be taken. Thanks again for bringing this to our attention.
Visited the branch on soho road and…
Visited the branch on soho road and must say that the cashier Paula was very rude and requires urgent customer service training . I will not be attending this branch again.
May 26, 2022
Unprompted review
Reply from JN Money - Handsworth
Dear Valued Customer, We regret to hear about your unpleasant experience at one of our locations. Please give us an opportunity to investigate and conduct the necessary re-training as required with our staff member to ensure that your next visit to a JN Money location exceeds your expectations.
The staffs at Handsworth are extremely…
The staffs at Handsworth are extremely helpful they are good with giving out the required information which is helpful which also makes it easier and smoother when I come in to do my transactions
May 4, 2022
Unprompted review
Reply from JN Money - Handsworth
Dear Valued Customer,
We are delighted to hear that you had a pleasant experience at our Handsworth branch. Thanks again for choosing JN Money Services.
Excellent
i love to use JNMoney online it is very fast, reliable, it suits me well i can use it anywhere i am. i will definitely invite friends and family to use the service.
March 19, 2022
2822 church Avenue
2822 church Avenue and 690 utica Ave is the bess on my point of view bess services ever thanks guys
March 8, 2022
Reply from JN Money - Handsworth
Good evening Miss Hyacinth
We are so grateful for your 5-star review. Thanks for sharing your rating with us
Patrick
Digital Sales & Marketing Officer
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