The tellers are not friendly and they are watching football instead of doing there job. Very slow always a long line with only one person working
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It doesn't matter how busy this location is, the staff always remains clam and polite. Always delivering service with excellence. I commend Ms. Shernet for her hard work. My number one place for doi... See more
Company replied
Big up to the staff at this location, this is the only branch in Hartford, but the staff here are exceptional. The best place to do business with. I had the pleasure of meeting the supervisor today, M... See more
Company replied
The teller from New York need to remain at this location. Her customer service delivery is exceptional. I think her name is Naomi. Keep up the good work.
Company replied
Company details
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
1164 Albany Avenue, 06112, Hartford, Connecticut, United States
- 8667356002
3.9
Great
34 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The tellers are not friendly and they…
The tellers are not friendly and they are watching football instead of doing there job. Very slow always a long line with only one person working
September 6, 2025
Unprompted review
Reply from JN Money - Hartford
Dear Valued Customer, Thank you for bringing this to our attention. We sincerely apologize for your recent experience at our Hartford branch. Hartford is one of our busiest locations in the United States and we recognize the need to better support our customers there as such we are actively in the process of adding additional staff to the branch to improve service and reduce wait times. We appreciate your patience and understanding as we work to enhance your experience.
Good service in a timely manner and the…
Good service in a timely manner and the staff.
July 1, 2025
Unprompted review
Reply from JN Money - Hartford
Dear Valued Customer, Thanks for the 5-star review, we are happy to hear that you enjoyed the service you received. We look forward to your continued support and hope to serve you again soon.
Great customer service friendly staff
Me experience at this location is not but remarkably friendly staff
June 30, 2025
Unprompted review
Reply from JN Money - Hartford
Dear Valued Customer, Thanks for the 5-star review, we are happy to hear that you enjoyed the service you received. We look forward to your continued support and hope to serve you again soon.
There customers care and worker
There customers care and worker
are Reliable, friendly courteous, and easy to reach. Nearest to my home and also better rate..
February 26, 2025
Reply from JN Money - Hartford
Dear valued customer, thank you for your kind words! We’re happy to hear you appreciate our reliable service, friendly team, and great rates. We look forward to serving you again!
Qualityservice.
Customer service is always excellent.Never had a bad experience there.
January 22, 2025
Reply from JN Money - Hartford
Dear valued customer, thank you for your kind words! We're thrilled to hear you've always had a great experience with us. We appreciate your support and look forward to serving you again!
Improvement needed at hartford branch
At this location in hartford, CT, its very difficult to communicate with the staff, the machines are very noisy, making the audio almost impossible to speak with the staff. People are handling financial transaction, with lots of money and customers are within earshot, hearing your personal information. The fees were hiked from $10.99 to $12.99. I also think it's feasible for staff to get bonus monthly or quarterly as they work with long lines at times, difficult customers and go over and beyond to help customers who have difficultly handling their financial transitions. All help towards customers and staff will be highly appreciated.
October 26, 2024
Unprompted review
Reply from JN Money - Hartford
Dear valued customer, thank you for sharing your detailed feedback. We sincerely apologize for the communication issues and noise you experienced at our Hartford location. Your concerns about privacy and recent fee changes are important to us, and we appreciate your suggestions regarding staff recognition. We’re committed to improving our services and creating a better experience for both customers and staff. Thank you for your patience and understanding!
Lack of Fees Posted at location & Online feature needs Updating
The JN Money location in Hartford, CT on Albany Avenue needs some serious help with management. This is the first location I have been to that does not have the service fees posted for transparency, so customers must wait to get to the counter to ask what the fee is for a certain sending amount. In addition, the JN Money Online feature is in need of some serious updating. Firstly, for all these years, there have been only two options for verification: "Email" and "Cell Phone," and only the email option works. Secondly, users should be able to update recipients on their recipient list. Why do we have to create a new recipient while the old recipient remains just because of a new address or phone number change? This is utterly ridiculous and creates extra data that is not needed. Alternatively, we have to email customer service for the old recipient to be updated or deleted, which is a pain. I put in such a request two years and three months ago, and it is still not done. Shame on JN.
October 5, 2024
Reply from JN Money - Hartford
Dear valued customer, thank you for your detailed feedback. We’re sorry to hear about your experience at our Hartford location and the challenges with our online features. Your insights are invaluable, and we take your concerns seriously. We will work on improving our transparency regarding fees and the user experience on our platform. We appreciate your patience and hope to serve you better in the future.
Good customer service I respect those…
Good customer service I respect those ladies they all know me Mr Hilroy, they all make sure you satisfy good customer service, God bless you all 🇯🇲 one Love
July 20, 2024
Unprompted review
Reply from JN Money - Hartford
Thank you for your kind words, Mr. Hilroy! We’re thrilled to hear that our team has provided you with great service. Your support and respect mean a lot to us. We look forward to serving you again soon.
The location on Albany Ave in Hartford…
The location on Albany Ave in Hartford has the worst set of people working there, just rude a lot of attitude.
June 20, 2024
Unprompted review
Reply from JN Money - Hartford
Dear valued customer, thank you for your feedback. We are truly sorry to hear about your experience at our Albany Ave location. This is not the level of service we strive for. We value your feedback and will address this with our team to ensure better service in the future. Thank you for bringing this to our attention.
The employees have good customer…
The employees have good customer service and they take the time out to ask you what’s the transaction you’re doing etc
July 20, 2024
Unprompted review
Reply from JN Money - Hartford
Dear valued customer, thank you for your feedback! We’re pleased to hear that our employees provided attentive and thorough service. Your satisfaction is important to us!
Very efficent good customer service
Very efficent good customer service. Lovely ladies always smiling and willing to help the best way possible. And they work as a team
July 9, 2024
Unprompted review
Reply from JN Money - Hartford
Dear valued customer, thank you for your wonderful review! We’re thrilled to hear that you experienced efficient service and enjoyed the friendly, team-oriented approach of our staff. We appreciate your kind words!
My experience is great due to the…superb professionalism.
My experience is great due to the professionalism of the staff members.
June 27, 2024
Reply from JN Money - Hartford
Dear valued customer, thank you for your feedback! We're delighted to hear that our staff's professionalism has contributed to a great experience for you. We strive to provide excellent service at all times.
Customer service was great and the…
Customer service was great and the Shernett was very helpful in guiding me as to the service that I needed well done Shernett.
June 22, 2024
Unprompted review
Reply from JN Money - Hartford
Dear valued customer, thank you for your feedback! We're thrilled to hear that you had a great experience with our customer service, especially with Shernett guiding you so well. We'll make sure to pass along your compliments. We look forward to serving you again soon.
I always look forward to coming to this…
I always look forward to coming to this location the staff here are extremely friendly. Big up to Marsha and Naomi. I will recommend JN to my friends and family.
May 22, 2024
Unprompted review
Reply from JN Money - Hartford
Dear valued customer, thank you for your fantastic feedback! We're delighted to hear that Marsha and Naomi have made your visits so enjoyable. We appreciate your recommendation and look forward to serving you and your friends and family in the future.
The teller from New York need to remain…
The teller from New York need to remain at this location. Her customer service delivery is exceptional. I think her name is Naomi. Keep up the good work.
May 22, 2024
Unprompted review
Reply from JN Money - Hartford
Dear valued customer, thank you for your wonderful feedback! We're thrilled to hear that Naomi's exceptional customer service made such a positive impression. We'll be sure to pass along your kind words to her. We're committed to maintaining the high standard of service you experienced. Thank you for your support!
Big up to the staff at this location
Big up to the staff at this location, this is the only branch in Hartford, but the staff here are exceptional. The best place to do business with. I had the pleasure of meeting the supervisor today, Miss Hyde a wonderful warm and humble person. Her staff speak highly of her. Thanks JN.
May 22, 2024
Unprompted review
Reply from JN Money - Hartford
Dear valued customer, thank you for your kind review! We're delighted to hear about your positive experience with our Hartford branch. It's wonderful to know that Miss Hyde and our staff made a great impression. We appreciate your support and look forward to serving you again!
It doesn't matter how busy this…
It doesn't matter how busy this location is, the staff always remains clam and polite. Always delivering service with excellence. I commend Ms. Shernet for her hard work. My number one place for doing business.
May 21, 2024
Unprompted review
Reply from JN Money - Hartford
Dear valued customer, thank you for your wonderful feedback! We're thrilled to hear that our team, especially Ms. Shernet, provides excellent service even during busy times. Your commendation means a lot to us, and we're proud to be your number one place for doing business. We look forward to serving you again soon!
It is always a pleasure coming to this…
It is always a pleasure coming to this location. The staff here are very friendly and courteous. I hope they are rewarded for their hard work.
May 21, 2024
Unprompted review
Reply from JN Money - Hartford
Dear valued customer, thank you for your kind words! We're delighted to hear that you enjoy visiting our location and appreciate our friendly and courteous staff. We'll make sure to recognize their hard work. We look forward to seeing you again!
Timely and efficient friendly professional service
Timely and efficient service. The staff was knowledgeable and friendly and make each visit a pleasure, thanks to Nahomi and Shernet. Keep up the good work.
May 21, 2024
Unprompted review
Reply from JN Money - Hartford
Dear valued customer, thank you for your wonderful review! We're delighted to hear about your positive experience with our staff, especially Nahomi and Shernet. We'll be sure to pass along your kind words. Your satisfaction is our top priority, and we look forward to serving you again!
I’m having they made it easy and hassle…
I’m happy they made it easy and hassle free and i don’t always have to leave the comfort of my home
March 1, 2024
Reply from JN Money - Hartford
Dear valued customer, thank you for your wonderful feedback! We're thrilled to hear that our service has made sending money easy and hassle-free for you, all from the comfort of your home. Your satisfaction is our priority, and we're here to provide convenient solutions whenever you need us. We appreciate your support!
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