Terrible customer service and no one answers the phone or can provide answers. Sending family back and forth to pick up money and he can’t receive it. Had to go back 4 times just to find out they are... See more
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JN money on university Drive sunrise is the best, they all does a good job, but I regularly go to university Drive in Sunrise because it is the closest to me, the minute you walk in, you are r... See more
Company replied
THE LADY AT THE WINDOW ON THE RIGHT SOON HAS YOU WALK IN SIDE SHE WAS VERY VERY NICE GOOD CUSTOMER SERVICE HER NAME IS CLAUDIA ASHBOURNE
Company replied
Ms Chin and Ms Cashbourne were friendly efficient and really helpful. Was welcome relief from a stressful morning I was having. !!
Company replied
Company details
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
4100 NW 12th Street, 33313, Lauderhill, Florida, United States
- (866)7356002
3.4
Average
12 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service and no one…
Terrible customer service and no one answers the phone or can provide answers. Sending family back and forth to pick up money and he can’t receive it. Had to go back 4 times just to find out they are holding the money . Then I finally had to request a refund. Just damn terrible!!!!
February 23, 2026
Unprompted review
Reply from JN Money - Lauderhill
Dear Valued Customer, thank you for sharing your experience with us. We sincerely regret any inconvenience you may have encountered. We reached out to request additional information that would allow us to thoroughly review the matter, identify any gaps and implement corrective measures to prevent future occurrences. However, we have not yet received the requested details. Once again, we sincerely apologies for your experience and hope you will give us the opportunity to investigate this matter further.
Kindly provide the necessary information at your earliest convenience so that we may proceed with our review and assist you accordingly. We look forward to your response.
Great customer service
Because the teller s are very professional also offer great customer service, very helpful and make sure you are satisfied.
August 26, 2025
Unprompted review
Reply from JN Money - Lauderhill
Dear Valued Customer, Thank you for the 5-star review. We are happy to hear that you enjoyed the professionalism and service received at our Lauderhill location and we hope to see you again soon. Thanks again for choosing JN Money Services
Great customer service experience
Ms Chin and Ms Cashbourne were friendly efficient and really helpful.
Was welcome relief from a stressful morning I was having. !!
May 31, 2025
Unprompted review
Reply from JN Money - Lauderhill
Dear valued customer, thank you for your kind words! We’re so glad Ms. Chin and Ms. Cashbourne could brighten your day and provide the support you needed.
The staff is always smiling and…
The staff is always smiling and friendly. A warm welcome is always extended. Great customer service at this location.
July 20, 2024
Unprompted review
Reply from JN Money - Lauderhill
Dear valued customer, thank you for your kind words! We’re thrilled to hear that our staff’s friendly demeanor and warm welcome have made a positive impact. We appreciate your recognition of our customer service!
This Location so convenient fast and…
This Location so convenient fast and friendly especially Tanya and the rest of staff thank for the great customer service Lauderhill Location
July 7, 2024
Unprompted review
Reply from JN Money - Lauderhill
Dear valued customer, thank you for your wonderful feedback! We're thrilled to hear that you found our Lauderhill location convenient and that Tanya and the team provided great service. We appreciate your support!
The ladies have very good knowledge of…
The ladies have very good knowledge of what they doing they are very courteous but jn need to bring a reward program.
July 23, 2024
Unprompted review
Reply from JN Money - Lauderhill
Dear valued customer, thank you for your feedback! We're delighted to hear that you find our staff knowledgeable and courteous. We appreciate your suggestion for a reward program and will certainly take it into consideration as we continue to improve our services.
JN money on university Drive Sunrise…
JN money on university Drive sunrise is the best, they all does a good job, but I regularly go to university Drive in Sunrise because it is the closest to me, the minute you walk in, you are recognized by Miss Perline who is always ready to help. Feels like family.
July 23, 2024
Unprompted review
Reply from JN Money - Lauderhill
Dear valued customer, thank you for your wonderful feedback! We're delighted to hear about your positive experiences at our University Drive, Sunrise location. Our team strives to provide a welcoming and helpful experience that feels like family. We appreciate your loyalty and look forward to serving you again soon!
I’ve been using Jamaica National for a…
I’ve been using Jamaica National for a long time and I love using them, they’re inexpensive and affordable and secure
July 23, 2024
Unprompted review
Reply from JN Money - Lauderhill
Dear valued customer, thank you for being a loyal customer! We're delighted to hear that you find JN Money to be affordable, secure, and dependable. Your satisfaction means everything to us! We appreciate your business.
The best coustomer service ever
July 16, 2024
Unprompted review
Reply from JN Money - Lauderhill
Dear valued customer, thank you so much for your glowing feedback! We're delighted to hear that you had such a positive experience with our customer service. We strive to deliver the best service possible and appreciate your recognition.
THE LADY AT THE WINDOW ON THE RIGHT…
THE LADY AT THE WINDOW ON THE RIGHT SOON HAS YOU WALK IN SIDE SHE WAS VERY VERY NICE GOOD CUSTOMER SERVICE HER NAME IS CLAUDIA ASHBOURNE
November 16, 2022
Unprompted review
Reply from JN Money - Lauderhill
Dear Valued Customer, Thanks for taking the time to leave us this amazing review. Our team works really hard to keep our customers happy, Thanks for the continued support!
The Database need to be updated
The Database need to be updated. You are requesting more than one verification to be uploaded :but the system does not allow you to upload but the drivers license.
July 26, 2022
Reply from JN Money - Lauderhill
Dear Valued Customer, Thanks for sharing your feedback, a JN Money representative will make contact with you to obtain additional information regarding your experience.
Sending online with Jn is so…
Sending online with Jn is so convenient fr me .I can send day or night.Quick and efficient.
June 23, 2022
Reply from JN Money - Lauderhill
Dear Valued Customer, Thanks for sharing your feedback with us, We are glad to hear that you had a positive experience using our online platform.
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