This was my first time ordering from Joal craft, it certainly won’t be my last. Good range of products though I was only interested in yarn, knitting needles etc. My order came well packaged, unfo... See more
Company replied
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Made a large yarn order only last night and it arrived this morning. Absolutely fantastic service. I recently found JOAL crafts after becoming disillusioned with my current yarn supplier due to them c... See more
Company replied
I ordered the Flutterby yarn by J Brett and was delighted with the new colour range, beautiful seasonal colours of gold, purple and green etc. The price was excellent, the delivery was prompt and real... See more
Company replied
Purchased a needle felting kit. Price was fine. Thought the postage was a bit expensive. Kit arrived inside a cardboard box which was way too large so that might explain the postage. Kit itself was gr... See more
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Company details
Information provided by various external sources
We are a family run business who have a real passion for all things crafty! For as long as we can remember we have loved to make handmade gifts and now we would like to give you the tools to be able to do the same at amazing prices. We know that it can be difficult to learn new crafting skills so we decided to create a one stop shop bringing you a range of yarns, crafting tools, crafting accessories and craft kits that are ideal for beginners and intermediate level crafters. Our diverse range of products means you are sure to find something for yourself or a loved one to have a go at.
Contact info
4.8
Excellent
241 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent quality, reasonable price
Excellent quality, reasonable prices and prompt service. This was my first time on ordering online worg Joal crafts. It was easy to order what I wanted. Only thing I'd like to see is more variety of yarns for me to order. Thank you.
December 17, 2021
Reply from Joal crafts
Hi, thank you for this lovely 5 star review. It is great to read that you found the products you purchased excellent quality and your order was dispatched and delivered promptly. We are adding new products to our website every month, and over the coming months we are looking to greatly increase our yarn ranges, so keep your eyes peeled for some new arrivals. Thank you for your order and we hope you enjoy your purchases.
Great purchase the wool is so soft very…
Great purchase the wool is so soft very pleased with it comes very quickly
December 9, 2021
Reply from Joal crafts
Hi Joan, thank you for this lovely 5 star review. We are so pleased you have found the wool lovely and soft and that your order arrived very quickly. Thank you for your order and we hope you enjoy your purchases.
Excellent service
Excellent service. Easy online ordering and the correct item arrived at the time promised. Can’t ask for more than that.
December 2, 2021
Reply from Joal crafts
Hi Christine, thank you for this great 5 star review. It is great to read that you found our service excellent and that all of your order arrived correctly and on time, our quick order dispatch and delivery times are something we really pride ourselves on. Thank you for your order and we hope you enjoy your purchases.
Excellent service
December 2, 2021
Reply from Joal crafts
Hi Anita, thank you for this lovely 5 star review. It is great to read that you found our service excellent, thank you for your order and we hope you enjoy your purchases.
Wool for teddies
The fur wool i ordered was lovely and soft. Also a really good price. Definately be ordering again.
December 1, 2021
Unprompted review
Reply from Joal crafts
Hi Patricia, thank you for this great 5 star review. We are so pleased the wool you ordered was lovely and soft, and we always try to offer the very best prices. Thank you for your order and we hope you enjoy your purchases.
Reply from Joal crafts
Hi Janet, thank you for this lovely 5 star review. We are so pleased you found our service and delivery very good, thank you for your order and we hope you enjoy your purchases.
Lovely items and fast delivery xx
November 27, 2021
Reply from Joal crafts
Hi Helen, thank you for this great 5 star review. We are so pleased your order arrived quickly as we pride ourselves on our quick order dispatch and delivery times. Thank you for your order and we hope you enjoy your purchases.
You are great
November 23, 2021
Reply from Joal crafts
Hi Shamsu, thank you for this lovely 5 star review. Thank you for your kind words and for your order, we hope you enjoy your purchases.
Shop elsewhere…
Poor instructions, even worse quality needles, broke within first 24 hours of use, and thread was simply dreadful. Was way over priced too, so won’t be buying from here again! I’ve got years of sewing experience including embroidery, hand stitching, cross stitch etc. So know what I’m talking about!
November 23, 2021
Reply from Joal crafts
Hi Victoria, we are very sorry to read this review for one of the felting kits that we stock.
The kit that you have purchased is usually of a very good quality, containing the best materials such as DMC thread and this kit is usually considered very good value for money at just £14.99. This kit is stocked by many UK retailers so we will pass your comments onto our supplier encase there has been a manufacturing issue.
Having looked through our customer service system it appears that you have not made any contact with us regarding these issues, so therefore we have not had the chance to rectify any issues raised or offer you a refund. Our customer service email is customersupport@joalcrafts.co.uk, we feel that because you have not made any contact with us your review is a little harsh especially being titled 'Shop elsewhere'.
Many thanks
Alex
Joal Crafts Ltd
Customer service is just fantastic
Customer service is just fantastic. They went above and beyond, when I got in touch about something outside of their control. Superb.
November 19, 2021
Reply from Joal crafts
Hi Susan, thank you for this lovely 5 star review. Thank you for your kind words and for your patience and understanding whilst we resolved the problem that had occurred. Thank you for your order, and we hope you enjoy your purchases.
Great choice good and quick service
Great choice good and quick service. Will use again.
November 18, 2021
Reply from Joal crafts
Hi Sandra, thank you for this review. We are so pleased you found our service quick, as we pride ourselves on our quick order dispatch and delivery times. Thank you for your order and we hope you enjoy your purchases.
Prompt response to my order and all…
Prompt response to my order and all completed as requested
November 17, 2021
Reply from Joal crafts
Hi Fiona, thank you for this lovely 5 star review. We are so pleased your order was handled promptly, thank you for your order and we hope you enjoy your purchases.
Vale for money
November 16, 2021
Reply from Joal crafts
Hi Suzanne, thank you for this 5 star review. Thank you for your order and we hope you enjoy your purchases.
Reply from Joal crafts
Hi Jeannie, thank you for this 5 star review. We are so pleased your order arrived promptly and in excellent condition, we pride ourselves on our quick order dispatch and delivery times. Thank you for your order, and we hope you enjoy your purchases.
Quick and easy
November 12, 2021
Reply from Joal crafts
Hi Diann, thank you for this 5 star review. We are so pleased you found the ordering and delivery process through Joal Crafts quick and easy, thank you for your order and we hope you enjoy your purchases.
Quick delivery and good choice of…
Quick delivery and good choice of items. Thank you
November 9, 2021
Reply from Joal crafts
Hi Joanne, thank you for this great 5 star review. It's lovely to read that your order was delivered quickly, as a company we pride ourselves on our quick order dispatch and delivery times. Thank you for your order, and we hope you enjoy your purchases.
Reply from Joal crafts
Hi Janet, thank you for this lovely 5 star review. We are so pleased you found our service very quick and efficient, thank you for your order and we hope you enjoy your purchases.
Easy ordering and fast delivery.
November 1, 2021
Reply from Joal crafts
Hi, thank you for this great 5 star review. We are pleased you found our website easy to order through, thank you for your order and we hope you enjoy your purchases.
Item arrived on time and well packaged
Item arrived on time and well packaged. Good communications. Wouldn’t hesitate to buy from again
October 31, 2021
Reply from Joal crafts
Hi Christine, thank you for this lovely 5 star review. It is great to read that you "wouldn't hesitate to buy from us again", and we are so pleased that your order arrived on time and was well packaged as this is something we really pride ourselves on. Thank you for your order, and we hope you enjoy your purchases.
I am very pleased with my purchase from…
I am very pleased with my purchase from Joel crafts the wool is so easy to work with and is lovely and soft. It knits up beautifully thank you Joel crafts
October 29, 2021
Reply from Joal crafts
Hi Joan, thank you for this great 5 star review. We are so pleased that you're finding the wool easy to work with and lovely and soft, thank you for order.
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