Joanna Graff Aesthetics Reviews 9

TrustScore 3.5 out of 5

3.7

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Company details

  1. Beauty Salon

Written by the company

Joanna Graff Aesthetics is an independently owned skin care clinic run by Joanna Graff in Shrewsbury, UK.


Contact info

3.7

Average

TrustScore 3.5 out of 5

9 reviews

5-star
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1-star

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Rated 5 out of 5 stars

For the past four years I’ve trusted…

For the past four years I’ve trusted Joanna Graff Aesthetics for Botox to my upper face—forehead, frown lines and around the eyes—and the standard has been consistently outstanding. Joanna’s consultations are meticulous: she maps my facial movement, explains muscle dynamics in plain English, and tailors dosing to preserve natural expression. No hard sell, no overpromising—just measured, evidence-led practice.

Treatment is swift and precise. Micro-injections are light, discomfort minimal, and downtime essentially nil; I’ve often gone straight back to meetings. Results settle exactly as discussed within a fortnight: horizontal lines are softened, the “11s” eased, and crow’s feet refined—yet my face still moves. I look fresher and better rested rather than “done.” Makeup sits smoothly, and people simply say I look well.

What sets Joanna apart over multiple years is her review discipline and restraint. At two weeks she checks symmetry and function, offering tiny refinements only if indicated. She adjusts for season, stress and workload so there’s never heaviness, brow-drop or that tell-tale sheen. Hygiene and safety are impeccable, aftercare is crystal-clear, scheduling is efficient, and appointments run on time—every time.

In a market crowded with quick fixes, Joanna delivers durable, natural-looking Botox that respects anatomy and character. Four years on, my upper face reads calm, polished and credible—no theatrics, just excellent aesthetics. If you want elegant rejuvenation around the eyes and forehead, this is best-in-class care. Five stars without hesitation.

April 11, 2025
Unprompted review
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Reply from Joanna Graff Aesthetics

Marta, thank you so much for your lovely review. It’s been such a pleasure looking after you over the past four years, and I’m delighted that you feel confident and comfortable with your results. Building that trust and continuity means a lot to me, and I truly enjoy our appointments together. I always want treatments to feel natural and supportive of who you are, so it’s wonderful to know you feel that balance. I look forward to many more years of working with you
Love
Joanna

Rated 5 out of 5 stars

Best-in-Class Bruxism Management

For several years I’ve been under the care of Joanna Graff Aesthetics for bruxism. Joanna’s clinical judgement and light-handed technique have been genuinely life-changing: the jaw tension has eased, headaches have all but vanished, and my sleep is markedly better. Just as importantly, the downstream effect has been profound—reduced enamel wear and a calmer bite have allowed my dentist to carry out restorative work with far greater predictability and longevity. In short, Joanna didn’t merely treat a symptom; she unlocked better dental outcomes.
From the first consultation she was meticulous and honest, favouring conservative dosing, clear explanations, and measured review appointments. Hygiene and safety are impeccable, results look natural (no heaviness to the smile), and aftercare is thorough and responsive. She also liaised with my dentist when needed, which made the whole plan feel truly joined-up.
If you grind your teeth and feel stuck between night guards and repeat dental repairs, speak to Joanna. She combines precision with genuine care, and the result has been a material improvement in both my oral health and quality of life. An outstanding practitioner—highly recommended.

September 7, 2025
Unprompted review
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Reply from Joanna Graff Aesthetics

Got it — here’s a shorter version, keeping the warmth and professionalism:


---

Thank you so much for sharing your experience. I’m delighted to hear how treatment has eased your jaw tension, improved sleep, and supported your dental health. My aim is always to provide careful, natural results with clear communication and thorough aftercare, so your feedback means a lot. I’m especially glad the collaborative approach with your dentist has been helpful. Thank you for your trust and kind recommendation.
Joanna Xx

Rated 1 out of 5 stars

Would leave minus if possible 1 star…

Would leave minus if possible 1 star doesn’t even begin to cut it, I went to Joanna Feb 1st 2025 for laser scar treatment on my face (during this no eye protection was used should have been a rec flag) and after laser Joanna advised I had to wait 3 months for a further laser for scarring on the face (the top up) no noticeable difference at-all after the first session so I went back for the top up in July 2025 straight away I noticed something weird the scars instantly scabbed way bigger than the actual scar and fell out leaving me scarred even worse and deeper !!!! I panicked and contacted Joanna straight away, was very hard to arrange a date and when we did I attended. Upon arrival no plan was made to correct this and clear no thought had been given regarding my face and ended in a heated discussion and blame being put on me I asked her why this time was different and she said she used a different setting (clearly didn’t agree with my face) I explained the thousands I had spent and the pain, downtime and mental distress and how it has set me back months !!!! Joanna responded with ‘my other clients are normally patient’ I expect they are when they haven’t been botched!!!! Reluctantly I came to a signed agreement of future treatment plans to correct the scar Joanna left I then contacted Joanna today 4 weeks after corrective treatment to book another and was told she is ‘working’ as if me a client was not part of her job (laughable) I have now been blocked and any number I ring on will be ignored I have now reported this to the JCCP and posting this review everywhere to make others aware of the dangers of going to a laser practitioner that is NOT a doctor (I asked for payment to go elsewhere a real doctor apparently this is not part of her policy)

August 20, 2025
Unprompted review
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Reply from Joanna Graff Aesthetics

Dear Charlie.
There is no violence and blackmailing policy in our Clinic.
You clearly didn't follow the after care instructions. You clearly don't understand the healing process after the laser.
You blackmailed me (including negative reviews) and were extremely rude.
You changed your mind regarding follow up plan from minute to minute.
You said you will be a pain and I'm gonna regret meeting you.

I have made the professional decision and you refused to follow, instead you were manipulating around the wound doing some ,,incisions". We can't take responsibility for inappropriate aftercare. You got your refund, even though I disagreed with your statement of ,,permanent scars" after few days after the treatment. We agreed for a free of charge follow up plan, and yet
you changed your mind last minute and want us to fund the plan that you think is the most relevant for you. You are not consistent Charlie. And the marks will be invisible in 6 months as this is how fractional laser works.

Rated 5 out of 5 stars

Joanna is great

Joanna is great, I’ve been coming to her for years now and she’s always ready to answer any question I have and is so good at explaining how your treatment will work. she is super friendly and we always have such nice conversations. Walk out from Joanna feeling great and always in a good mood

February 10, 2025
Unprompted review
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Reply from Joanna Graff Aesthetics

Thank you for your kind words! It's a pleasure to be able to help. 😊 Your satisfaction means the world to us, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

Joanna is an amazing practitioner

Joanna is an amazing practitioner. She’s educated and professional but also has an incredible talent for tailoring treatments to get the best results for your face. I’ve been to plenty of other good aestheticians in the past but Joanna has been doing my lips and Botox for a few years now and I would never go anywhere else. I’m very lucky to have found her and recommend her 100%

January 26, 2023
Unprompted review
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Reply from Joanna Graff Aesthetics

Thank You Tash, I love my work and helping people and such a feedback encourage me to further researches, study and investment.

Rated 5 out of 5 stars

Joanna is a true expert

Joanna is an extremely educated, professional practitioner, who gives solid advice, and will let you know what to expect. Joanna makes you feel relaxed and comfortable. Joanna takes her profession seriously, unlike a lot of others in this unregulated industry. Joanna was recommended to me, and I would have no hesitation to recommend Joanna to anyone else.

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

I have been a client of Joanna for many…

I have been a client of Joanna for many years and have received a variety of treatments. Filler , mesotherapy, microdermabrasion and Russian lip fillers.
She is amazing at what she does and her work is always to a vry high standard. I'd never trust anyone else to do work on my face.

September 4, 2021
Unprompted review
Rated 5 out of 5 stars

Joanna is amazing at what she does

Joanna is amazing at what she does. She's so passionate and educated in this field and the only person I trust in this area.

She always tells you her honest opinion and really sensible opinions for that matter, on how to get the perfect glow up! I highly recommend her.

In fact, I live in London but my parents live in Aber. I schedule visits home just for her services!

May 17, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful You

Beautiful You

In the middle of lockdown with closed shops and hardly anyone out and about in town, I was intrigued to see a new business at the bottom on Market Street, where it comes out onto Shoplatch. I was even more intrigued when I saw that the owner, Joanna Graff, is an aesthetician. Now, I hadn’t been to a hairdresser for months, and I certainly had never consulted anyone about my face, but on looking in the mirror back at home, I decided my elderly complexion deserved a treat.

Joanna is an expert in facial massage and I spent an hour almost floating above myself in total relaxation whilst she applied her products and scraped and massaged my face. When I got home, my family were really surprised at the difference the treatment had made to my facial skin - tightening the creases and reducing tiny scarring on the bridge of my nose.

I have never had any aesthetic treatment before but I am amazed how much my skin has profited from Joanna’s work. I sincerely hope she does well and that more of us seniors decide to give our faces a real uplift.

(Written and compiled by my appreciative mother, Vivienne Barker)

December 29, 2020
Unprompted review

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