Getting a bit concerned Out of the Last 6 deliveries I have received 3 of them contained Missing items Have been in touch with customer service But they fail to respond. You fill out a form but no... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The item description is not always accurate. Sometimes are quite wrong. It’s important to be right at least for dimensions and numbers of items to avoid buying useless stuff. I like the online bids... See more
Company replied
Delivery was efficient and items were well packed. Quality was mixed, but overall better than expected for customer returns stock. However, there was a significant issue with quantity — I rec... See more
Company replied
Delivery was great and accurate. All items as per my order. All good and well, Free delivery if you order over 10kg's but 1) Reserve prices are too high and ending up paying to much. 2)RRP is co... See more
Company replied
Company details
Written by the company
Jobalots.com (as seen on Channel 4s, Bidding Wars) supplies trade to trade job lot pallets and wholesale boxes of customer returns, liquidation, clearance, surplus, damaged and overstock. Our job lots include high quality stock from reputable online and high street retailers sourced in the UK. You will find a HUGE collection of job lot pallets and wholesale boxes that range across all categories, from Garden and DIY to Electronics and Appliances. Take your pick from our excellent selection of job lots and start selling today. There is no minimum order which means we have suitable stock readily available for traders, marketplace sellers, eBayers, car-boot sellers, and even first-timers! Our online auctions are the perfect way to save big and buy job lot pallets or boxes at the most competitive price in the business. New auctions are uploaded daily, and include a wide variety of stock across all categories.
Contact info
Pembrokeshire, United Kingdom
- 08003689455
- support@jobalots.com
- jobalots.com
3.1
Average
2K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Jobalots
Hi JB,
Thank you for sharing your feedback. We’re very sorry to hear that you haven’t received your items and believe they may have been delivered to the wrong address.
Our records show that the order was delivered based on the delivery address provided at checkout. To investigate this properly and confirm what happened, we kindly ask you to contact our support team at support@jobalots.com with your order details. This will allow us to review the delivery information in detail and provide a clear resolution.
We sincerely apologize for the inconvenience and remain committed to resolving delivery concerns quickly and professionally.
All the best,
The Jobalots Team
I know they covered them self's but one…
I know they covered them self's but one thing things not working or brocken and parts missing.
Its another when you reviev3 something that has well been used weathered and rusty inside. Hard to contact jobalits
March 25, 2026
Reply from Jobalots
Hi Derek,
Thank you for sharing your feedback. We understand your concern about receiving items that may be broken, missing parts, or showing signs of heavy use.
There is always a risk when buying customer returns and liquidation stock, which is why we list all the possible conditions on every auction listing to ensure transparency. Items are sold as unchecked and untested, and the condition depends on the type of listing they were advertised under. These risks need to be considered before placing bids, and when a customer places a bid, they are confirming that they understand the risk involved.
We’re sorry if this has caused frustration, and we want to reassure you that our support team is available to help. If you encounter any issues with your orders, please contact us at support@jobalots.com. We aim to respond within 24–48 business hours, depending on the volume of emails we receive, and will do our best to assist you promptly.
We appreciate your honesty and value your support. Your feedback helps us improve and remain transparent at all times.
All the best,
The Jobalots Team
It would be good to know, before placing a bid in the auction, whether the item is damaged or simply returned.
There are great products for good price, but there are also aprox 10% of broken, with missing parts, unusable items (my personal experience). Fast shipping to LV (one week to door from Poland). It would be good to know, before placing a bid in the auction, whether the item is damaged or simply returned.
March 25, 2026
Reply from Jobalots
Hi Gints,
Thank you for sharing your feedback. We’re glad to hear you’ve found great products at good prices and that shipping to Latvia has been fast.
We understand your concern about not always knowing whether an item is simply a customer return or damaged. At Jobalots.com, our auctions are for clearance and liquidation stock, which may include customer returns. Items are sold as unchecked and untested, so their condition cannot be guaranteed. To ensure transparency, our Conditions, Descriptions, and Terms of Service are always available before bidding.
We appreciate your honesty and value your support. Your feedback helps us improve, and we remain committed to handling queries quickly and professionally.
All the best,
The Jobalots Team
good website
the choices are good but do not show sizes often enough. Also some times parts are broken.
March 25, 2026
Reply from Jobalots
Hi Patrick,
Thank you for sharing your feedback. We’re glad to hear you find our website and product choices good.
We understand your concern about sizes not always being shown clearly and about occasionally receiving items with broken parts. At Jobalots.com, our auctions are for clearance and liquidation stock, which may include customer returns. Items are sold as unchecked and untested, so their condition cannot be guaranteed. To ensure transparency, our Conditions, Descriptions, and Terms of Service are always available before bidding.
We appreciate your honesty and value your support. Your feedback helps us improve, and we remain committed to handling queries quickly and professionally.
All the best,
The Jobalots Team
Very prompt delivery
Very prompt delivery
Any minor issues were sorted straight away ( within the same day )
March 25, 2026
Reply from Jobalots
Hi Richard,
Thank you for sharing your feedback. We’re delighted to hear that your delivery was very prompt and that any minor issues were resolved straight away.
At Jobalots.com, we aim to provide quick dispatch and responsive support.
We truly appreciate your support and look forward to serving you again.
All the best,
The Jobalots Team
I order a-lot from jobsalot sometimes…
I order a-lot from jobsalot sometimes 4-5 days in a row, very happy with the products I receive, however with every order I get there seems to be items missing, I have had items I didn't order which I reported. One thing I am giving 3 stars is Customer Service. I understand its an online auction and itinerary may not be available but if I don't reach out for the missing items customer service will not reach out to say we couldn't fulfil that item and it takes days to receive a response and a-lot of the times I don't bother reach out to report it missing, one thing I have also noticed is if a product ordered is not available I will see the same item in bidding for so many days in a row and it makes me think because its sold for less than they wanted they relist it.
March 25, 2026
Reply from Jobalots
Hi Derya,
Thank you for sharing your feedback and for being such a frequent customer. We’re glad to hear you’ve been happy with many of the products you’ve received, but we also understand your frustration with missing items and the stress this has caused.
At Jobalots.com, our auctions are for clearance and liquidation stock, which may include customer returns. While we strive to dispatch all items listed, there can be occasions where inventory issues or courier delays affect fulfillment. To ensure transparency, our Conditions, Descriptions, and Terms of Service are always available before bidding, and all bids placed are legally binding.
If there are ever any issues with your orders, whether missing items, incorrect items, or delivery concerns, we strongly encourage you to raise them with us at support@jobalots.com.
This allows our team to investigate promptly and provide a clear resolution. We rely on these reports to ensure we can address problems quickly and fairly.
We sincerely appreciate your honesty and regret the inconvenience you’ve experienced. Your feedback helps us improve, and we remain committed to handling queries quickly and professionally.
All the best,
The Jobalots Team
Missing items
March 25, 2026
Reply from Jobalots
Hi Jonathan,
Thank you for sharing your feedback. We’re sorry to hear that your order arrived with missing items.
For us to review your case further, please contact our support team at support@jobalots.com with your order details and the missing item information. Our team will check and get back to you promptly.
We value every customer and remain committed to handling queries quickly and professionally.
All the best,
The Jobalots Team
The product arrived damaged during…
The product arrived damaged during transport. The responsibility for proper packaging of fragile products lies with the seller. The seller refused to take responsibility.
March 20, 2026
Reply from Jobalots
Hi Emil,
Thank you for sharing your feedback. We’re very sorry to hear that the product arrived with missing elements and could not be completed. We understand how disappointing this must be.
At Jobalots.com, items sold under customer returns are classified as unchecked and untested. This means they may include faults, missing parts, or signs of previous use. We have also reviewed the delivery, and it shows no signs of damage on the packaging. As outlined in our Returns & Refunds policy, these goods are supplied on an “as-is” basis, and unfortunately, we’re unable to offer replacements or refunds once delivery has been accepted.
We do appreciate your honesty and regret the inconvenience caused. Our team has already reviewed your case and provided a response directly.
We value every customer and remain committed to handling queries promptly and professionally.
All the best,
The Jobalots Team
Reply from Jobalots
Hi Zeeshan,
Thank you for sharing your feedback. We’re glad to hear you’ve found good deals with us.
At Jobalots.com, our auctions are for clearance and liquidation stock, which may include customer returns. We do not offer returns once the order has been accepted, but to ensure transparency, all Conditions, Descriptions, and Terms are available before bidding, and all bids placed are legally binding.
We appreciate your honesty and are pleased to know you’ve had positive experiences overall.
All the best,
The Jobalots Team
Received a different product than advertised
I received a different product than what was advertised.
The listing clearly stated “LeukoTape 3.75 cm x 10 m – 12 Rolls” and showed an image of a box containing 12 rolls. However, what I received was only a single roll.
This is not a case of missing parts, but a completely different product configuration. A box of 12 rolls and a single roll are not the same product.
The listing is misleading and does not accurately represent what is actually being sold.
Customer support was responsive but refused to offer a solution.
Update: The company’s response focuses on the “QTY” field, but this is not the issue.
The listing title and image clearly describe a 12-roll box, while I received a single roll. This is not a quantity misunderstanding, but a different product configuration.
This is also confirmed by the price difference: a 12-roll box typically costs around €70–€100, while a single roll costs around €5–€10. These are clearly two different products with very different values.
A 12-roll box and a single roll are not the same product, and presenting them in this way is misleading.
February 25, 2026
Unprompted review
Reply from Jobalots
Hi Beshoy,
Thank you for sharing your feedback and for providing this information.
We’re sorry for any confusion caused. Our support team has already reviewed your refund request in detail and provided a full explanation directly via email.
Our auctions are for clearance and liquidation stock, including customer returns. Product titles and images are used to identify the product type, but the actual quantity included in each lot is defined by the “QTY” field and auction details shown on the listing page. In this case, the listing specified “1x Customer Returns,” which indicates a single unit rather than the full retail configuration.
If you have further questions, we encourage you to continue corresponding with our support team so they can assist you directly.
All the best,
The Jobalots Team
Love jobalots
Love jobalots , you are told that return items can be damaged or missing parts. So you make that choice so you can't complain if return items are not good sometimes. The only issue I have is how long it takes them to dispatch the goods. Not as quick as they used to be
March 24, 2026
Unprompted review
Reply from Jobalots
Hi Lynda,
Thank you so much for your kind words. We’re delighted to hear that you love Jobalots and appreciate the transparency we provide about return items.
We always want buyers to make informed choices, knowing that some products may arrive with damage or missing parts.
We also understand your concern about dispatch times. While we strive to process orders as quickly as possible, there can occasionally be delays due to the volume of orders received.
If you ever encounter any issues with your orders, please don’t hesitate to email us directly at support@jobalots.com so we can check and assist you right away.
We truly value your support and feedback, and we look forward to serving you again.
Sincerely,
The Jobalots Team
Poor customer service and handling
We’re contacting you regarding the outcome of your refund request.
After reviewing, this products are sold as-is and are not inspected prior to shipment, which means variations or discrepancies may occur. As noted in our Terms and Conditions, refunds cannot be processed for incorrect items in this category due to their nature and discounted pricing.
Here at Jobalots, it is our duty and responsibility to always provide the best service to our members in line with our terms and conditions. However, there are terms and conditions that we need to adhere to, and in this situation, we are unable to offer any compensation. This is the risk of buying customer-returned items.
Moving forward, it is best if you buy Brand New products because if you get a missing or damaged part, we will happily compensate you as per our Terms of Conditions.
All refund requests are thoroughly evaluated following our Terms and Conditions before a decision is made. We understand that in some cases the result may not be what you were expecting, however, this result is the final outcome based on the information provided.
Regards,
Anna
This is email they reply for the product I purchased time I have lost money with Jobalots due to receiving completely different items from what was advertised. These are not small variations or minor discrepancies – these are entirely different products placed in the wrong boxes. That is not a customer-return issue; that is a handling and quality‑control failure on your side.
February 21, 2026
Unprompted review
Reply from Jobalots
Hi Yonas,
Thank you for sharing your concerns with us.
We understand how frustrating it must have been to receive items that were completely different from what was advertised, and we take this kind of feedback seriously.
As stated in our Terms and Conditions, our auctions are categorised based on their condition, customer return listings are sold as-is, and variations can occur since they are customer returns and liquidation stock. However, if you believe your case involves a handling or quality-control issue rather than a return-item discrepancy, we would like to review this further.
Please email us at support@jobalots.com with your complete information, including your order details and any supporting proofs (such as photos or documentation). This will allow our team to investigate thoroughly and determine the appropriate next steps.
We appreciate your patience and the opportunity to look into this matter again.
All the best,
The Jobalots Team
I have received broken items three…
I have received broken items three times. Two of these were clearly not damaged in transit. They were packed and shipped damaged. This is not right. That’s a ripoff. Some items I have bought are of substandard. Recently bought a tumbler glass and it’s as thin as a feather. It can literally break when you squeeze it hard in the hand-not even safe for use. Definitely not suitable for kids. I’ll easily break and harm them
February 22, 2026
Reply from Jobalots
Hello,
Thank you for sharing your experience.
We're very sorry to hear that some of your orders have arrived with damaged items. In cases where Raw Customer Returns have been purchased, there is a possibility that the items may arrive damaged, faulty or with missing parts, as they're sent in the same condition that the original customer returned them in. These products are not checked or tested by our team, and therefore, we do not know the conditions of these listings when they're sold.
Although there is a greater chance of getting products in great condition when buying Raw Customer Returns, there is also a level of risk, so for any customers wanting to take less risk, we always advise shopping our Brand New condition products.
If you're unhappy with any order, please reach out to our support team at support@jobalots.com, and they'll be able to best advise you on your options.
All the best,
Sean
The bargain vs tat gamble...
This company has some great products... And some absolutely terrible ones. Approach the bidding like everything might be broken, and limit your bid values accordingly.
I got some absolutely lovely things (including electric neck warmers, lampshades, lots of clothes, a sit to stand desk riser, makeup organiser, wheely trolley, etc).
Conversely I also got some things which ABSOLUTELY should have gone in the bin before they were listed (guitar with a completely smashed in front, hand blender that had been fully broken in half, baby bed guard missing key part of the frame, furniture missing key parts needed for assembly). Some items have had imperfections (significant warping on plastic containers &metal frames, bag missing the strap, numbers of items in a lot less than stated, etc), which I understand... But the stuff that's very obviously broken well beyond repair really shouldn't be listed. (Honestly... What do I do with an unplayable guitar with a smashed in front except bin it...?)
Buyer beware - you might get a bargain or you might get a pile of rubbish that you need to dispose of for them. As the shipping costs are weight dependent, if you're going to buy something you may want to consider buying a number of things to take you over 10kg to make shipping free, and then you might get lucky with some items that make the purchases worth it.
March 17, 2026
Unprompted review
Reply from Jobalots
Hi Nikki,
We appreciate the time you took to share such a detailed account of your experience with Jobalots. It’s great to hear that you’ve received some lovely items, from clothes and lampshades to a desk riser and organisers, and that these bargains have added real value.
At the same time, we understand your frustration with items that arrived damaged or incomplete. Because listings listed as customer returns and liquidation stock, sold strictly “as is,” the condition can vary widely. While some lots contain excellent finds, others may include items that are beyond repair. We provide our terms on every listing so buyers can make informed decisions before bidding, with both the risks and rewards in mind.
Your point about shipping is also important. Free shipping applies when promotions are active or when orders exceed certain weight thresholds.
Thank you again for your honest feedback; it helps remind buyers of the balance between bargain and risk, and it encourages us to keep improving the experience. We truly value your support and look forward to serving you again.
All the best,
The Jobalots Team
Very decent company 😃
Very decent company 😃
The products are all listed properly. Service is fantastic and I love this company for resellers
October 29, 2025
Reply from Jobalots
Hi Tess,
We’re delighted to hear that you consider Jobalots a very decent company and that you appreciate the way products are listed and the service provided.
It’s wonderful to know that our platform has been helpful for resellers like you. Making the process clear, reliable, and rewarding is exactly what we aim for.
Your recommendation means a lot to us, and we truly value your trust and support.
Thank you for sharing your experience, and we look forward to serving you again.
All the best,
The Jobalots Team
Reply from Jobalots
Hi Alexandru,
Thank you for your review!
We’re glad to hear you’re happy with the items you’ve received and that delivery was fast.
It’s great to know you’ve had a positive experience with our platform. We look forward to serving you again!
All the best,
The Jobalots Team
I had a really good experience so far
I had a really good experience so far, other than that some of the orders was not the same they mentioned or damaged
February 26, 2026
Reply from Jobalots
Hi there,
Thank you for your review.
We’re glad to hear you’ve had a really good experience overall. We also appreciate your honesty in mentioning that some orders arrived damaged or not exactly as described.
Your feedback helps highlight both the positive side of buying through our auctions and the risks that come with customer returns and liquidation stock.
It’s valuable for us to know how customers experience this balance, and we’ll continue working to keep our listings clear and transparent.
All the best,
The Jobalots Team
Good customer service
Good customer service, some items do come broken but over time I have realised what items to avoid as there are more chances it being damaged.
February 24, 2026
Reply from Jobalots
Hi A,
Thank you for your review and for recognising our customer service team!
We’re glad to hear that most of your experiences have been positive, and that over time you’ve learned which items are more likely to arrive in good condition and which ones may carry a higher risk of damage.
Your feedback shows how customers adapt to the nature of customer returns and liquidation stock, and we appreciate you sharing your experience with others.
We look forward to serving you again!
All the best,
The Jobalots Team
Reply from Jobalots
Hi there,
Thank you for your feedback.
Jobalots auctions include customer returns and liquidation stock, which means items are sold as-is and can arrive in different conditions. Sometimes they may be complete and working, but other times they can be damaged, missing parts, or even a different brand or model than expected.
This risk is explained in our product descriptions and terms of service, and by placing a bid, customers confirm that they understand these risks before buying. We make sure to list all possible conditions on every auction so we remain transparent at all times.
To help us review your case properly, we kindly ask that you contact our customer service team at support@jobalots.com with the correct order details. Once we have the right information, our team can check this for you and assist further.
All the best,
The Jobalots Team
Really good customer service and really…
Really good customer service and really good deals to have 10/10
February 25, 2026
Reply from Jobalots
Hi Shawn,
Thank you for your feedback!
We’re thrilled to hear that you’ve had such a positive experience with our customer service and that you’re finding great deals through Jobalots.
Thank you for taking the time to share your thoughts. We truly value your support and look forward to serving you again.
All the best,
The Jobalots Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.