AKG Employment Reviews 

425
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about the overall service. Customers frequently praise the employment coaches for being exceptionally helpful, supportive, and professional, making every interaction feel genuinely welcoming. People deeply appreciate the personalized guidance and practical advice that significantly boost their confidence and help them successfully secure meaningful employment. Some reviewers were not happy with the assistance provided, mentioning unhelpful staff members and feeling entirely unsupported throughout their job search process. These consumers felt that communication was lacking and that their specific employment needs were completely overlooked by the team.

What people talk about most

Staff

People report positive experiences with staff, highlighting extremely friendly, helpful, and professional... See more

Customer service

Customers had positive experiences with customer service, noting that the overall support provided was... See more

Service

Customers consistently note positive experiences with service, highlighting that staff members are incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked with Mark Taylor at AKG Tamworth. I got placed on the restart scheme and didn’t know what to expect. Mark was a breathe of fresh air, looked at what I was doing, offered valuable suggestion... See more

Rated 5 out of 5 stars

Hi I hope Aisha gets/ luton to see this She has been amazing, certainly doing her job wonderfully but also been a great person to talk to I haven't been well for a while but no judgement just work... See more

Rated 5 out of 5 stars

Clare has been absolutely amazing to work with she’s always checking in with me to see how my progress is getting on and seeing if there is anything I need which is really reassuring and i know she’s... See more

Rated 5 out of 5 stars

Since I started with AKG with Carl Lewis as a work coach, I not only felt valued from the start, but they knew exactly what I needed to return to work after a long period. They were always kind, resp... See more


Company details

  1. Employment Consultant

Written by the company

AKG Employment is part of the AKG group, working to empower people through employment, learning and health. Formerly known as Jobs 22, our mission remains unchanged: to support people into good, sustainable work that enhances their lives. We provide personalised employment services across the UK, helping people overcome barriers, build confidence and find lasting opportunities that match their goals and potential. Whether someone has been out of work for a while, is living with a disability or health condition, or simply needs help finding the right path, we meet them where they are – and support them every step of the way. We’re proud to work alongside AKG Health, whose coaches help participants improve physical and mental wellbeing, and AKG Learning, which offers tailored qualifications and training to build skills for the workplace. We also partner with Intuitive Thinking Skills, whose peer-led programmes help people develop resilience, motivation and mindset for lasting change. Together, we offer more than just employment support – we create wraparound services that put people first. We believe in local delivery with national impact. Our teams work closely with community partners to ensure people get the help they need, when and where they need it.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

425 reviews

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No recent history of asking for reviews

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4.5

All reviews

(425)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Brilliant - my coaches were fantastic and supportive throughout - being understanding and patient through my process

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Extremely helpful support- always offering and suggesting different ways to help me getting into work. Constant opportunities are being offered to me and all of the team seems optimistic towards helping me. Amazing staff and amazing program.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

I have been self employed for 6 months…

I have been self employed for 6 months now and Clare Kumi has been such a help! She has helped me with anything I need, work wear, work equipment etc and I can’t thank her enough for all of her hard work❤️
I have now been signed off as I am fully gainfully employed now after 6 months but I wish Clare the best for the future and again, thanks so much xxx

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Restart scheme

When I arrived I was greeted by two very helpful ladies who made my appointment at Lichfield very welcoming they were very supportive and very talkative I would rate my first experience a 10 out of 10 keep up the good work

August 8, 2025
Unprompted review
AKG Employment logo

Reply from AKG Employment

Thank you for your wonderful 10/10 rating! We’re so pleased you felt welcomed and supported at Lichfield. We’ll share your kind words with the team – they’ll be delighted.

Rated 5 out of 5 stars

AKG Jobs22 Hinckley

AKG Jobs22, Hinckley, are one of the best and most helpful organisations I have worked with, whilst unemployed. They have supported me in many ways, and always keep my best interests in mind. I would recommend them to anyone, who needs helpful and impartial advice, when looking for work.

July 8, 2025
Unprompted review
AKG Employment logo

Reply from AKG Employment

Thank you so much for your kind words! We're really pleased to hear that you've felt supported by the team in Hinckley and that our advice has made a difference during your job search.

Helping people move forward with confidence is exactly what we’re here for, so it means a lot to hear you’d recommend us. Wishing you all the best on your journey ahead — and thanks again for taking the time to share your experience.

Rated 4 out of 5 stars

Started rough but came good in the end

I would have to be honest; I did not get a very good start on my Apprenticeship journey in the beginning. However, since I was assigned a new tutor, it changed massively. I will admit to underestimating the work involved in completing the level 3 course, but it was a long journey and without the help, encouragement and support from Sybil, I would not have made it to the end hence the rating. Times I wanted to give up she was still there in the background checking in on me. I finally finished and now I can focus on better opportunities.

July 1, 2025
Unprompted review
AKG Employment logo

Reply from AKG Employment

Thank you so much for your honest and thoughtful review. We really appreciate you sharing both the challenges and the progress of your journey.

We’re sorry to hear your Apprenticeship didn’t get off to the best start, but we’re truly pleased that things turned around with the support of Sybil. It’s brilliant to hear how her encouragement helped you stick with it through the tough times and reach the finish line — that’s a huge achievement, and you should be proud!

Thank you again for your perseverance and for recognising the difference that dedicated support can make. We wish you all the very best as you move forward to new opportunities.

Rated 2 out of 5 stars

Advisors urge you to send receipts for…

Advisors urge you to send receipts for travel and work clothes only to ignore emails. I was out of work for a year, and they urged me to spend £60+ on work clothes only to ignore my emails. I was never reimbursed for this. I've been waiting for 5 months. Very disappointing!!!

February 11, 2025
Unprompted review
AKG Employment logo

Reply from AKG Employment

Hi Cnyan,
Thanks for sharing your feedback. We're sorry to hear you've had this experience — reimbursements can be made with valid receipts, so it's disappointing that this hasn’t been resolved for you.
It’s not clear what’s happened here, but we’d like to look into it. If you can email complaints@akguk.co.uk with your name, location, and Employment Coach, we’ll make sure the right team picks this up quickly.
Best regards,
AKG Marketing Team

Rated 1 out of 5 stars

Another useless government waste box ticking exercise

This company adds zero value for job seekers.
The jobs on their 'old school' board can be found on any online job board. It's like stepping back into a high st recruitment agency in the 90s staffed by the same calibre of people.
You go from appointments with DWP to also participating in pointless appointments with these lot too.
I see they made £18M profit last year - for what??

Just another drain on the UK's resources.

June 2, 2025
Unprompted review
AKG Employment logo

Reply from AKG Employment

Hi GayDad,

Thanks for sharing your feedback. We're genuinely sorry to hear that your experience with Jobs 22 hasn’t been a positive one.

We know not every interaction will feel valuable straight away, but we’re proud to have helped many people move back into work through the Restart Scheme. Just looking at some of the reviews from participants who’ve felt supported and motivated is a reminder of the difference the right support can make.

The Restart Scheme exists to give people extra help at what can be a really difficult time—especially when it comes to building confidence, addressing barriers, and navigating the job market. Our Employment Coaches are trained to work with people as individuals, and we work with a wide range of local and national partners to offer personalised support.

If you’d like to talk more about your experience, please feel free to email us at complaints@jobs-22.co.uk. We’d welcome the chance to look into this further and see how we can learn or improve.
Thanks again for taking the time to share your views.

The Jobs 22 Team

Rated 5 out of 5 stars

Very friendly and effective support…

Very friendly and effective support from Jermaine. They helped me effectively to get the ball rolling and provide the necessary knowledge to suceed.
Solid 10/10

May 27, 2025
Unprompted review
AKG Employment logo

Reply from AKG Employment

thank you for taking the time to leave us feedback Sven, good luck for the future 🙌

Rated 1 out of 5 stars

Nothing good

I am disappointed with this service. I received one phone appointment, and after that my advisor Ekta disappeared. I emailed them around that time she said will be my next appointment but I never heard anything back from her. Waist of time.

March 20, 2025
Unprompted review
AKG Employment logo

Reply from AKG Employment

Hi Judite,

We’re really sorry to hear about your experience and the lack of follow-up—it’s certainly not the level of service we aim to provide. All of our participants deserve consistent, reliable support, and we’re disappointed to hear that we didn’t meet that standard for you.

We’d really like the chance to look into what went wrong and see if there's anything we can do to put things right. If you're willing, please get in touch with us directly at complaints@jobs-22.co.uk.

Thanks again for your feedback—it helps us do better.

The Jobs 22 Team

Rated 5 out of 5 stars

Jobs 22 Support

Jobs 22 paid for my taxi journeys when training for a new job which made it possible to get to work on time which has now turned into a full time job.

May 12, 2025
Unprompted review
AKG Employment logo

Reply from AKG Employment

This is great to read - the DWP's Restart Scheme enables us to support people to assist with transport in the short term, to help people into work. Congrats on the new job and good luck!

Rated 4 out of 5 stars

Sarah s approach is a lot more relaxed…

Sarah s approach is a lot more relaxed when looking for work Giving mme the choices off where I would like too work . Very encouraging and feel at ease with Sarah .

May 2, 2025
Unprompted review
AKG Employment logo

Reply from AKG Employment

Hi Jayne, thank you for leaving feedback about your experience with your coach, Sarah. Good luck with your employment future.

Rated 5 out of 5 stars

Thank you jobs 22

They have been very helpful with me getting back into work and with the help they give me

April 15, 2025
Unprompted review
AKG Employment logo

Reply from AKG Employment

Thanks for the kind feedback Allan, good luck in your new employment.

Rated 5 out of 5 stars

Carl Lewis and Trevan from job 22 were…

Carl Lewis and Trevan from job 22 were very helpful and understanding and enrolled on certain course to improve my job skill. Carl especially redone my cv to help me sell mysel lm to employers. All I can say is BRILLIANT

March 27, 2025
Unprompted review
AKG Employment logo

Reply from AKG Employment

Thank you for leaving this feedback and we're pleased you had such a positive experience. Good luck on your employment journey.

Rated 5 out of 5 stars

Odessa recommended me to mr carl Lewis…

Odessa recommended me to mr carl Lewis to write a cv . Carl was very helpful and we manage to make one .

March 18, 2025
Unprompted review
AKG Employment logo

Reply from AKG Employment

Thank you so much for sharing your experience and good luck with your employment journey.

Rated 5 out of 5 stars

Bilqis is incredible!!

Bilqis is incredible!!! Very knowledgeable, professional and resourceful. She restored my confidence with words and actions of encouragement. She also provided practical support with equipment that would help me start work and referred me onto courses to give me CV and interviewing skills. I am now in a very rewarding role and I could not be more grateful. Thank you

February 14, 2025
Unprompted review
AKG Employment logo

Reply from AKG Employment

Hi Amanda Veronica,

Thank you so much for your wonderful review! It’s fantastic to hear how much Bilqis’ support meant to you. Confidence can make such a difference, and we’re so pleased she was able to encourage and equip you for success. Congratulations on your new role—we're thrilled that it’s so rewarding for you! Wishing you all the best in your career, and thank you for sharing your experience.

Best wishes,
The Jobs 22 Team

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