AKG Employment Reviews 

425
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about the overall service. Customers frequently praise the employment coaches for being exceptionally helpful, supportive, and professional, making every interaction feel genuinely welcoming. People deeply appreciate the personalized guidance and practical advice that significantly boost their confidence and help them successfully secure meaningful employment. Some reviewers were not happy with the assistance provided, mentioning unhelpful staff members and feeling entirely unsupported throughout their job search process. These consumers felt that communication was lacking and that their specific employment needs were completely overlooked by the team.

What people talk about most

Staff

People report positive experiences with staff, highlighting extremely friendly, helpful, and professional... See more

Customer service

Customers had positive experiences with customer service, noting that the overall support provided was... See more

Service

Customers consistently note positive experiences with service, highlighting that staff members are incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked with Mark Taylor at AKG Tamworth. I got placed on the restart scheme and didn’t know what to expect. Mark was a breathe of fresh air, looked at what I was doing, offered valuable suggestion... See more

Rated 5 out of 5 stars

Hi I hope Aisha gets/ luton to see this She has been amazing, certainly doing her job wonderfully but also been a great person to talk to I haven't been well for a while but no judgement just work... See more

Rated 5 out of 5 stars

Clare has been absolutely amazing to work with she’s always checking in with me to see how my progress is getting on and seeing if there is anything I need which is really reassuring and i know she’s... See more

Rated 5 out of 5 stars

Since I started with AKG with Carl Lewis as a work coach, I not only felt valued from the start, but they knew exactly what I needed to return to work after a long period. They were always kind, resp... See more


Company details

  1. Employment Consultant

Written by the company

AKG Employment is part of the AKG group, working to empower people through employment, learning and health. Formerly known as Jobs 22, our mission remains unchanged: to support people into good, sustainable work that enhances their lives. We provide personalised employment services across the UK, helping people overcome barriers, build confidence and find lasting opportunities that match their goals and potential. Whether someone has been out of work for a while, is living with a disability or health condition, or simply needs help finding the right path, we meet them where they are – and support them every step of the way. We’re proud to work alongside AKG Health, whose coaches help participants improve physical and mental wellbeing, and AKG Learning, which offers tailored qualifications and training to build skills for the workplace. We also partner with Intuitive Thinking Skills, whose peer-led programmes help people develop resilience, motivation and mindset for lasting change. Together, we offer more than just employment support – we create wraparound services that put people first. We believe in local delivery with national impact. Our teams work closely with community partners to ensure people get the help they need, when and where they need it.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

425 reviews

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4.5

All reviews

(425)

37 reviews in the last 12 months

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Rated 1 out of 5 stars

Carl Lewis told me to put lies on my CV

I went to Carl Lewis for help with my CV, at the suggestion of my work coach, as it was fairly barebones and definitely need to be updated. Firstly, meeting was scheduled at my local job centre but, at the last minute, it was changed to being a phone call, meaning that I basically had to reschedule my whole day around it.
On the call, he wasn’t very clear about what I needed to do to, sending me links to courses that expired the day after he provided them, he also wasn’t very clear about what changes he was suggesting I make to my CV while he was writing the document of changes so, when I received the document of suggested changes after the call, I wasn’t entirely sure what to do with the information provided. As I didn’t have access to the suggestion document until the end of the call, I couldn’t provide feedback to Carl’s swarm of incorrect changes.
For reference, my only job has been as an Ocado delivery van driver, a job that only involved driving and delivering products to customers and that I was fired from after a week due to failing the driving assessment, if you believed the things that Carl told me to put about myself and the job, you’d think I was a truck driver that packed products into the vans which I’d then deliver to customers and, if you didn’t look at the dates on my CV, you’d also think that I was a logistics expert that had worked at the Ocado job for a couple years.
Carl also told me to give feedback to him at the end of the call but he rushed me so much, that I couldn’t read his horrible CV suggestions and, as such, basically tricked me into giving him a five star review out of ignorance.
I’m sure I would’ve probably had a more positive experience of Carl Lewis if this CV edit was done in person, able to have more direct feedback on the edit but, as a phone call, I was confused, rushed, and, altogether, dissatisfied with the experience that I had.

August 12, 2024
Unprompted review
AKG Employment logo

Reply from AKG Employment

Thank you for sharing your experience with us. We’re very sorry to hear about the challenges you faced during your session and the frustration it caused. This isn’t the level of service we strive to provide, and we genuinely appreciate your feedback as it helps us improve.

Our NCS Careers Advisers are trained to support participants in crafting accurate and effective CVs, and we would never encourage anyone to provide misleading information. It sounds like there were communication issues during your session, and we apologise for any confusion or pressure you felt. We always aim for clarity and open dialogue to ensure participants feel confident in the advice given.

If you’re willing, we’d love to discuss this further and look into your specific experience in more detail. Please reach out to us at complaints@jobs-22.co.uk so we can investigate and provide any necessary support or training for our team. Your experience matters to us, and we’d like the opportunity to make things right.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Absolutely amazing..!

Absolutely amazing..!! I have recently gone self employed and Clare and the team have helped me out tremendously from answering questions about tax returns to funding equipment. I get a phone call once a month to see how things are going and offer her advice.
I highly recommend this company!!!
Thank you.

September 12, 2024
Unprompted review
AKG Employment logo

Reply from AKG Employment

Thank you for your amazing feedback! We're so pleased to hear that Clare and the team have been a great help in your journey to becoming self-employed, from answering your questions to supporting you with equipment funding. It's wonderful to know that the monthly check-ins and advice have been valuable to you. We really appreciate your recommendation and wish you continued success in your self-employment journey!

Rated 5 out of 5 stars

Very helpfull

Had an appointment with carl lewis today he helped me re write my cv and it looks amazing thank you

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

My appointment for NCS with Carl Lewis…

My appointment for NCS with Carl Lewis was very helpful and he didn’t rush anything or speak too fast, we went through everything together and asked if I was happy with my updated CV, I’m pleased with my updated CV

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful and useful!

I attended a career advice appointment which was very helpful and useful. Created a CV and had lots of useful information provided to me by Carl. Recommend using Jobs 22 to anyone looking for any career advice.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

My employment coach was Clare Kumi

My employment coach was Clare Kumi. After a particularly difficult couple of years in my personal life, Clare gave me all the support and professional guidance I needed to start my own business and get back to work around my young children. Clare was so understanding and patient with me during the times when i was close to giving up, and assisted me with finding a solution and a way through. Personally i feel she went above and beyond her role to support me, and for this myself and my family will be forever grateful to her for this. There was never any pressure or deadlines, and the help is there if you need it. Although employment support can seem excessive at times via the job centre, Jobs22 are better equipped from a professional perspective to assist you dependant upon your individual circumstances and e.g. help you in a particular field such as self employment. Clare completely understood me, my circumstances and what I was trying to achieve. I highly recommend working with jobs 22. Special thanks to Clare Kumi for your kindness and support. I will miss our catch ups! :)

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

My advisor Carl was very helpful and…

My advisor Carl was very helpful and helped me understood more about my CV and how it should be lay out and also helped me out with job searching too and where to look for the best jobs that would suit me, would highly recommend

September 4, 2024
Unprompted review

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