Working Solutions Reviews 19

Don't bother trying to work for this company. I finally got access to a Windows laptop because my Mac wouldn't work for the job. I passed the pc scan and couldn't go to the next screen despite the directions saying that i can go the apply portion. I refreshed thinking the page got stuck and got kicked out then told " Thank you for your interest in Working Solutions. Based on your applicant profile we have determined you are not a fit for our agent community. We appreciate your time and wish you well in your job search." HOW AM I NOT A FIT WHEN I HAVEN'T EVEN MADE IT TO THE APPLY PORTION?!?!?!?!?!?!?!?! I only filled out the profile. I can't login either. I don't understand how your application process works if you're going to kick people out before they get a chance.

8GB of Ram? No Wifi? What are you running a concentration camp online! Your working website is definitely not user friendly...the max of 8GB ram miniimum 4GB? You may get ppl to work for you but in my opinion your website platform sucks by not being Iinterchangeable for ppl who could bring more jobs to your platform n knowledge ...you dnt want employees, you want work slaves where once you download your software, they dnt hv room for anything else on their bare minimum computer hv you thought abt modernizing your work platform to let other ppl who could work for you get on board....you want nothing but to override ppls computer where they can't stay updated with their computer software n not work for anyone else!.. Stop bombarding ppls computers, open up n get more ppl to work for you....n lastly needing Ethenet no Wifi is as old fashion as u can get ... Take ur platform n stuff it because the Ramifications you want are 20plus years behind n so unfair to those who could possibly be contractors for you as you are definitely the last of the last of this fossil typed almost extinct platform....

My instructor is knowledgeable. I feel that there was too much emphasis on the "booking" of tours which we were repeatedly told "you won't be doing this". I feel like I was thrown in the lion's den when I took my first live call. My opinion is that we should have had the opportunity to role play with pros instead of being put in a break out room with someone who is as confused as myself. I feel I am unprepared for Leap. The curriculum needs to change. Than you for the opportunity to express my feelings.

Working Solutions had a very clear and thorough roadmap in place, which made it easy to understand what was expected at each stage. The structure and support were there--it was just a matter of staying consistent and putting in the work each day. I appreciated how everything was laid out step by step.

I am so happy to be back with WSOL. I left about 8 years ago to go to another company-unfortunately I did not have a good experience with them!

WSOL is so much more professional, without the drama! The tech department is exceptional-the resources within the contract are the best and very helpful to answer question-the educational experience was amazing!
I am SO HAPPY to be back!!!!!

Working solutions is an awesome place to work!! I would highly recommend working at Working Solutions! The atmosphere is phenomenal with positive vibes, and the training is highly proficient. They make sure that you understand everything. They're very patient and wants the absolute best for all pros! I have nothing but positive words to say about working solutions! I'm very happy!

The interaction in training, the amount of training that was given, the instructors that were training us were absolutely amazing! It was fun & enjoyable. I feared 3 hrs for training I would nod off for sure, but NO! Not once did that happen! I am appreciative & grateful for all that was put in to guide us on our journey! Would definitely recommend to some one that was looking for an opportunity! Great Job!!!!

Everything was well organized. The Team was great!

The trainers and online modules are great. I feel prepared to be a great QBO customer service agent, and look forward to my continued growth and education.

Easy honest remote work.

Working Solutions is a nice company to work for. I worked for them about 4 years ago on a couple of different programs and I found them to be a caring company to work for. They are helpful and very attentive to you meeting your goals. I just started back a couple of months ago and people working to support are still very committed.

I took the assessment with them a while back and passed. I have proof of this in my email. I tried to log in recently and was greeted with a screen that says I did not pass my assessment, so I emailed customer service who proceeded to tell me that their "assessments have been recalibrated and unfortunately, my results no longer meet their requirements," and that they don't allow retakes. This makes zero sense and I cannot understand how they think this is a legitimate way to run a business. Don't waste your time with them because they may just decide to change up their grading system again and alienate even more clients.

Working Solutions is owned by racists who do racist crimes against people of color.

One word. Discrimination.

I feel completely misled by the company. I accepted a position contracting for Turbo Tax during this tax season. During training we were told more than once there would be plenty of hours, even more than full time if you wanted it.Totally not true. I was not able to get even close to full time until I was "promoted" to a tier 2 agent after attending a one hour WebEx meeting. We were also told repeatedly that there were no minimum hours so you could work this as a second job. Basically they lie about the minimum because you get reprimanded quite rudely if you don't schedule 15 or 20 hours even though there aren't official minimums. Training is a joke that you will be lucky to get paid anything for. Their payroll system is a royal pain. No regular direct deposit unless you want to wait days longer for your paycheck. Instead they direct deposit it to a prepaid account that is overrun with fees. And you're a self employed contractor and have to pay your own taxes. At least that they are upfront about from the beginning. Otherwise, they mislead you, their systems are a mess and make it very hard to stay logged in and "available" for the full 60 minutes each hour so you can get paid for 45 minutes at whatever per minute rate they are paying you, and they have some very unprofessional staff who don't know how to deal with people professionally.

I had such high hopes for this company. Essentially : Working Solutions is a platform which works as an intermediary between the independent contractor (You) and the client company (i.e Turbo Tax, A place for Mom, etc.)
The independent contractor signs a contract with working solutions which outlines policies (pay, attendance, etc) to be executed by you and working solutions.

Issue: WORKING SOLUTIONS DOES NOT ADHERE TO THEIR PORTION OF THE CONTRACT REGARDING PAY.

On SEVERAL occasions many hundreds of contractors have complained about missing pay, resource agent behavior, and made-up contract stipulations ( Usually regarding pay after agents notice non-payment for hours worked). None of these issues have ultimately resolved, instead, the company sends a placeholder to gaslight all of the complaining contractors i.e " I got my money; if the 150+ of you haven't received your pay, it's likely a user error. Follow up with a dispute. " We even had the VP of Programs pop into a chat to
interject on pay issues, the only problem is, her response had NOTHING to do with missing pay.
The contractors are not in error with their complaints; they are being robbed of time and money.
The accounting team does not adhere to the pay dispute guarantee.
So essentially, you end up being paid .05/min for the time you've worked instead of the guaranteed 0.25-0.30/min.
Working solutions holds that this issue varies depending on the client. That is not the truth. Ultimately, Working Solutions is in charge of remitting payments to its contractors and has had several issues with this across client programs.

The work environment is horrible and full of bad-mannered, passive-aggressive resource agents. Resource agents are level 1 help agents that are paid about 0.01 cent more per minute than regular agents to help new agents with questions during calls.
As independent contractors/Agents, everyone is their own boss. However, that doesn't stop the resource agents from barking orders at the agents that ask for help in the help room chats, being downright rude at every turn, and signing agents off of the phone systems at random (a BIG issue since your paycheck is auto-populated based on the minutes you spend logged into the phone systems)
There are program Managers that are supposed to be there to help resolve these issues, but they do nothing.

A lot of the agents are complacent and have bullied other agents when/if they complain about any of the maladapted behaviors and practices that are in place.
You can see many threads of resource agent/normal agent interactions that are appalling in language and scope. These threads usually start with a simple and innocent question about the inner workings of working solutions and are met with vicious comments.

Essentially it all boils down to a facet of exploitation. Many of the workers here have few other choices in attaining quick and easy employment in this time, and are unlikely to seek legal recourse as the pay they receive is close to nothing.

Save yourself, do not contract here.