Been booking with Joe for quite a few years now and the service is the best! Booked Dubai last year and after a tense few weeks of wondering if we were going or not and waiting for travel updates Em... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t recommend Joe and his team enough! Nothing is to much trouble for them, they manage to get my holiday cheaper than I could find , with guaranteed seats, when we arrive there was a lovely welc... See more
Company replied
Holiday number 6 - Booked! 6th holiday booked with Joe - thinks that says it all really! 6 of us going so requested 3 separate bookings. Joe explained that if we went ahead and booked using... See more
Company replied
Company details
Written by the company
Hello and welcome, my name is Joe Biggs, and I would love to be your Personal Holiday Advisor! I started my travel career in 2007, completing an apprenticeship and NVQ Level 2 & 3 in Travel and Tourism Services with TUI. After two years as an apprentice, I moved into management, creating perfect holidays for customers for a further three years. In 2012, my sights turned skywards, and I pursued my dream of becoming Cabin Crew. After eight weeks of intensive training, I joined Virgin Atlantic and later British Airways, travelling everywhere from Barbados to Bangkok, and from San Francisco to Sydney. You can find pictures of all my adventures in the photo albums on my Facebook page. In 2018, I really missed creating perfect holidays for my customers, so I launched my own travel business as a Personal Holiday Advisor. I am backed by Constant Travel, established in 2005 and part of the Hays Travel Independence Group. Working from my home office in Barnsley, South Yorkshire, I take the time to understand exactly what you want and create your perfect holiday at a time that suits you. There are no queues or distractions — I am independent, impartial, and focused entirely on you. I search and compare all leading tour operators and cruise lines to get you the best deals, and I am ABTA and ATOL protected so you can book with confidence. In 2023, my business celebrated its 5th birthday and I welcomed Olivia to the team. Olivia brings a wealth of travel experience, having previously worked with Jet2holidays and TUI. That year, I was also awarded ‘Best Homeworker – Silver’ at the Jet2holidays VIP Travel Agent Conference in Antalya. In 2024, I was named ‘Home-Based Travel Agent Of The Year’ at the TTG Travel Awards in London and won ‘Top Non-Retail Agent – Gold’ at the Jet2holidays VIP Conference in Paphos. In 2025, I was proud to be named ‘Leisure Agent of the Year (Home or Call Centre Based)’ at the Travel Weekly Agent Achievement Awards and retained ‘Top Non-Retail Agent – Gold’ at the Jet2holidays Non-Retail Summit in Leeds. We also welcomed our second team member, Becca, who has over 19 years’ experience, including roles at TUI, The Co-operative Travel, and Thomas Cook. I offer everything from chilled beach escapes to worldwide tours, city breaks, and cruises. I am a Booking Agent for Jet2holidays, TUI, easyJet holidays, Cruises, and many more, and I am proud to be a CLIA Accredited Cruise Expert and Qualified Australia Specialist. I can secure selected holidays and cruises with a low deposit, with the option to spread the cost via interest-free monthly Direct Debit payments. Why book with me? ✓ Price Beat/Match Challenge on 1000s of worldwide holidays and cruises! ✓ Book with confidence: ABTA (P7577) & ATOL (5534) protected, established 2007 and part of Hays Travel ✓ VIP service: no call-centre queues, award-winning with Travel Weekly, TTG & Jet2holidays, rated 'Excellent' on Trustpilot ✓ Plan up to 3 years ahead: low deposits and the option to pay monthly by interest-free Direct Debit^! ✓ Official booking agent for Jet2holidays, TUI, easyJet holidays, major airlines, and all leading cruise lines Ready to book 🥳? Visit JoeBiggsPHA.com, send me a WhatsApp 07850 347195 or call 0113 8730 195 T&Cs apply
Contact info
Constant Travel, Unit 16, Pavilion Business Park, Royds Hall Road, LS12 6AJ, Leeds, United Kingdom
- 07850347195
- hello@joebiggspha.com
- joebiggspha.com
4.9
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joe and his team are amazing
Joe and his team are amazing. I booked this holiday in 2024 to go February 25 but couldn't go due to injury. Joe sorted it out for us to go this year took all the stress away after my operation. Got two more booked with Joe. Keeps in touch from start to finish. First class professional team 👌
February 3, 2026
Unprompted review
Reply from Joe Biggs - Personal Holiday Advisor - ABTA P7577
Thank you Lisa for your lovely comments and valuable feedback, it’s our pleasure to look after you!
Joe, Olivia & Becca 😊
Joe Biggs | Personal Holiday Advisor
ABTA P7577 | ATOL 5534 | Est. 2007
JoeBiggsPHA.com
01138730195 | 07850347195
WhatsApp +447850347195
hello@joebiggspha.com
Jet2holidays, TUI, easyJet holidays and Cruise Booking Agent
Winner: Travel Weekly, TTG & Jet2holidays ‘Best Home-Based Travel Agent’ Awards
It’s always a pleasure to book with Joe…
It’s always a pleasure to book with Joe and his team. Always friendly, yet professional. At a time that suits me and clear communication. I’ve booked every year with the team, and this year not one, but two holidays booked within the week. ☺️
February 2, 2026
Unprompted review
Reply from Joe Biggs - Personal Holiday Advisor - ABTA P7577
Thank you Julie for your lovely comments and valuable feedback, it’s our pleasure to look after you!
Joe, Olivia & Becca 😊
Joe Biggs | Personal Holiday Advisor
ABTA P7577 | ATOL 5534 | Est. 2007
JoeBiggsPHA.com
01138730195 | 07850347195
WhatsApp +447850347195
hello@joebiggspha.com
Jet2holidays, TUI, easyJet holidays and Cruise Booking Agent
Winner: Travel Weekly, TTG & Jet2holidays ‘Best Home-Based Travel Agent’ Awards
Joe and his team are so helpful always…
Joe and his team are so helpful always try to do their best on price are quick to respond.
February 11, 2026
Unprompted review
Reply from Joe Biggs - Personal Holiday Advisor - ABTA P7577
Thank you Kimberley for your lovely comments and valuable feedback, it’s our pleasure to look after you!
Joe, Olivia & Becca 😊
Joe Biggs | Personal Holiday Advisor
ABTA P7577 | ATOL 5534 | Est. 2007
JoeBiggsPHA.com
01138730195 | 07850347195
WhatsApp +447850347195
hello@joebiggspha.com
Jet2holidays, TUI, easyJet holidays and Cruise Booking Agent
Winner: Travel Weekly, TTG & Jet2holidays ‘Best Home-Based Travel Agent’ Awards
Another cruise booked
Ive booked several holidays , and just booked my 3rd cruise through Joe and his team, and I honestly cannot believe why anyone would want do it any other way. He has always beat or matched direct prices, but I have the added bonus of him always being at the end of a phone to address any queries, no hanging on in a queue or being given the runaround. Always friendly, and knowledgeable, the perfect service!
January 30, 2026
Unprompted review
Reply from Joe Biggs - Personal Holiday Advisor - ABTA P7577
Thank you Shirley for your lovely comments and valuable feedback, it’s our pleasure to look after you!
Joe, Olivia & Becca 😊
Joe Biggs | Personal Holiday Advisor
ABTA P7577 | ATOL 5534 | Est. 2007
JoeBiggsPHA.com
01138730195 | 07850347195
WhatsApp +447850347195
hello@joebiggspha.com
Jet2holidays, TUI, easyJet holidays and Cruise Booking Agent
Winner: Travel Weekly, TTG & Jet2holidays ‘Best Home-Based Travel Agent’ Awards
Abrupt Customer Service
I always seek a second opinion on booking my holidays so as I've booked before with Joe Biggs and always loved their attitude decided to give them a chance to either beat a quote or match it as advertised.
I text them via WhatsApp but after booking with hays travel and told them this information i received a cheeky reply insinuating I was not a genuine customer and a quick goodbye was offered .
I replied back after finding this reply very insulting and abruptly administered but received no reply 😕
My past business has been nothing but great 5☆ but now 1☆ NOT A HAPPY GENUINE CUSTOMER.
Best of luck with future awards.
February 9, 2026
Unprompted review
Reply from Joe Biggs - Personal Holiday Advisor - ABTA P7577
Thank you for your review.
We’re comfortable with our decision and feel it’s important to provide some context. While you have booked with us in the past, there have been no recent bookings for quite some time. Instead, we’ve received repeated enquiries and quotation requests over a prolonged period, with bookings then consistently being made elsewhere.
As a small independent business, we must prioritise our time and service for clients who choose to book and travel with us. We are always happy to help genuine customers, but an ongoing pattern of enquiries without any intention to proceed is not sustainable for us.
We also expect communication to remain polite and respectful at all times. We will not tolerate sarcasm, abrupt or dismissive messages. Unfortunately, the tone of recent correspondence fell below the standard we consider acceptable, and we therefore made the decision to step back from further communication.
For anyone reading this review, we would gently direct you to the thousands of positive reviews and repeat clients who continue to trust us with their holidays year after year — something we are incredibly proud of and grateful for.
We stand by our decision and wish you all the best with your future travel arrangements.
Joe, Olivia & Becca 😊
Joe Biggs | Personal Holiday Advisor
ABTA P7577 | ATOL 5534 | Est. 2007
JoeBiggsPHA.com
01138730195 | 07850347195
WhatsApp +447850347195
hello@joebiggspha.com
Jet2holidays, TUI, easyJet holidays and Cruise Booking Agent
Winner: Travel Weekly, TTG & Jet2holidays ‘Best Home-Based Travel Agent’ Awards
Fuerteventura holiday
Just back from a week in Fuerteventura organised by Joe and Co. Joe was so helpful in organising our holiday even checked us in for flights as soon as check in opened online. On arrival at our hotel we found a lovely welcome note from Joe along with complimentary drinks in our room. This was a lovely unexpected gesture. Joe kept in touch with us right through to end of our holiday. Great communication and service from start to finish. Would highly recommend 👌
February 11, 2026
Unprompted review
Reply from Joe Biggs - Personal Holiday Advisor - ABTA P7577
Thank you Margaret for your lovely comments and valuable feedback, it’s our pleasure to look after you!
Joe, Olivia & Becca 😊
Joe Biggs | Personal Holiday Advisor
ABTA P7577 | ATOL 5534 | Est. 2007
JoeBiggsPHA.com
01138730195 | 07850347195
WhatsApp +447850347195
hello@joebiggspha.com
Jet2holidays, TUI, easyJet holidays and Cruise Booking Agent
Winner: Travel Weekly, TTG & Jet2holidays ‘Best Home-Based Travel Agent’ Awards
Excellent city break to Budapest
Booked with Joe Dec 2024 for Dec 2025 weekend break with just me at the hubby to Budapest. Fantastic holiday and booking experience. Joe was extremely patient with my ever changing plans and uncertainly. Would recommend booking with him to anyone, so much so have booked another city break to Iceland for this winter ❤️
December 8, 2025
Unprompted review
Reply from Joe Biggs - Personal Holiday Advisor - ABTA P7577
Thank you Cheryl for your lovely comments and valuable feedback, it’s our pleasure to look after you!
Joe, Olivia & Becca 😊
Joe Biggs | Personal Holiday Advisor
ABTA P7577 | ATOL 5534 | Est. 2007
JoeBiggsPHA.com
01138730195 | 07850347195
WhatsApp +447850347195
hello@joebiggspha.com
Jet2holidays, TUI, easyJet holidays and Cruise Booking Agent
Winner: Travel Weekly, TTG & Jet2holidays ‘Best Home-Based Travel Agent’ Awards
thank you
thank you
for finding us a holiday
it was wonderful
will defo contact you again
in the near future
February 1, 2026
Unprompted review
Reply from Joe Biggs - Personal Holiday Advisor - ABTA P7577
Thank you Karen for your lovely comments and valuable feedback, it’s our pleasure to look after you!
Joe, Olivia & Becca 😊
Joe Biggs | Personal Holiday Advisor
ABTA P7577 | ATOL 5534 | Est. 2007
JoeBiggsPHA.com
01138730195 | 07850347195
WhatsApp +447850347195
hello@joebiggspha.com
Jet2holidays, TUI, easyJet holidays and Cruise Booking Agent
Winner: Travel Weekly, TTG & Jet2holidays ‘Best Home-Based Travel Agent’ Awards
Joe and his team now book all of our…
Joe and his team now book all of our holidays, and I’ve even got my family joining our bookings too. As always, the service has been excellent and they were incredibly patient throughout the booking process. They also made a superb suggestion to change to a private transfer, which we really appreciated. We wouldn’t book anywhere else and highly recommend them.
February 5, 2026
Unprompted review
Reply from Joe Biggs - Personal Holiday Advisor - ABTA P7577
Thank you Stuart for your lovely comments and valuable feedback, it’s our pleasure to look after you!
Joe, Olivia & Becca 😊
Joe Biggs | Personal Holiday Advisor
ABTA P7577 | ATOL 5534 | Est. 2007
JoeBiggsPHA.com
01138730195 | 07850347195
WhatsApp +447850347195
hello@joebiggspha.com
Jet2holidays, TUI, easyJet holidays and Cruise Booking Agent
Winner: Travel Weekly, TTG & Jet2holidays ‘Best Home-Based Travel Agent’ Awards
Another booking with Joe
Just booked our 10th trip with Joe.First found him on Facebook and was dubious at first I must admit.But from being on his own to a team of 3 says how many people use him now.What we like is being able to talk to a human and one that gets back to you if they say they will and God forbid they are there if something goes wrong.Thanks Joe and the team Chris and Carol
February 5, 2026
Unprompted review
Reply from Joe Biggs - Personal Holiday Advisor - ABTA P7577
Thank you Carol for your lovely comments and valuable feedback, it’s our pleasure to look after you!
Joe, Olivia & Becca 😊
Joe Biggs | Personal Holiday Advisor
ABTA P7577 | ATOL 5534 | Est. 2007
JoeBiggsPHA.com
01138730195 | 07850347195
WhatsApp +447850347195
hello@joebiggspha.com
Jet2holidays, TUI, easyJet holidays and Cruise Booking Agent
Winner: Travel Weekly, TTG & Jet2holidays ‘Best Home-Based Travel Agent’ Awards
Expert way of dealing with travel…
Expert way of dealing with travel consultant helpful and patience and found me a topping great deal
February 3, 2026
Unprompted review
Reply from Joe Biggs - Personal Holiday Advisor - ABTA P7577
Thank you Chris for your lovely comments and valuable feedback, it’s our pleasure to look after you!
Joe, Olivia & Becca 😊
Joe Biggs | Personal Holiday Advisor
ABTA P7577 | ATOL 5534 | Est. 2007
JoeBiggsPHA.com
01138730195 | 07850347195
WhatsApp +447850347195
hello@joebiggspha.com
Jet2holidays, TUI, easyJet holidays and Cruise Booking Agent
Winner: Travel Weekly, TTG & Jet2holidays ‘Best Home-Based Travel Agent’ Awards
Family Holiday
I’ve booked our family holiday with Joe, he made the whole process so easy and he seems a nice guy as well.
Will definitely book with him again🥰
December 30, 2025
Unprompted review
Reply from Joe Biggs - Personal Holiday Advisor - ABTA P7577
Thank you Mark for your lovely comments and valuable feedback, it’s our pleasure to look after you!
Joe, Olivia & Becca 😊
Joe Biggs | Personal Holiday Advisor
ABTA P7577 | ATOL 5534 | Est. 2007
JoeBiggsPHA.com
01138730195 | 07850347195
WhatsApp +447850347195
hello@joebiggspha.com
Jet2holidays, TUI, easyJet holidays and Cruise Booking Agent
Winner: Travel Weekly, TTG & Jet2holidays ‘Best Home-Based Travel Agent’ Awards
Friendly personal service
Its good to find a travel agency that gives good customer service and best prices. Rebecca called me on at Saturday evening and booked my chosen Jet2 holiday at a better price than booking direct. Efficient,friendly and seamless.
January 31, 2026
Unprompted review
Reply from Joe Biggs - Personal Holiday Advisor - ABTA P7577
Thank you Lisa for your lovely comments and valuable feedback, it’s our pleasure to look after you!
Joe, Olivia & Becca 😊
Joe Biggs | Personal Holiday Advisor
ABTA P7577 | ATOL 5534 | Est. 2007
JoeBiggsPHA.com
01138730195 | 07850347195
WhatsApp +447850347195
hello@joebiggspha.com
Jet2holidays, TUI, easyJet holidays and Cruise Booking Agent
Winner: Travel Weekly, TTG & Jet2holidays ‘Best Home-Based Travel Agent’ Awards
1st Class Service
I I have just booked my first holiday with Joe and the team. The service was 1st class, with a top price.
I will definitely be using Joe’s services for my future holiday bookings!
January 19, 2026
Unprompted review
Reply from Joe Biggs - Personal Holiday Advisor - ABTA P7577
Thank you Hannah for your lovely comments and valuable feedback, it’s our pleasure to look after you!
Joe, Olivia & Becca 😊
Joe Biggs | Personal Holiday Advisor
ABTA P7577 | ATOL 5534 | Est. 2007
JoeBiggsPHA.com
01138730195 | 07850347195
WhatsApp +447850347195
hello@joebiggspha.com
Jet2holidays, TUI, easyJet holidays and Cruise Booking Agent
Winner: Travel Weekly, TTG & Jet2holidays ‘Best Home-Based Travel Agent’ Awards
Dont book direct!!!!…
Can't remember how many holidays I've booked through Joe and team , but the service is excellent every time. Olivia helped me this time, and once again it was done quickly and easily. The main reason everyone should book through Joe is if you have a question or query or problem, theres no trying to get through to travel companies, just a quick message and these guys are on it. If they can sort it for you , they will do it quickly, if its out of their hands, their advice and helpfulness is invaluable. I honestly don't understand why everyone doesn't use an agent! I would never book direct again. Thanks guys for your help with our recent issues. Your advice helped me hugely during an already traumatic time ❤️
January 30, 2026
Unprompted review
Reply from Joe Biggs - Personal Holiday Advisor - ABTA P7577
Thank you Alison for your lovely comments and valuable feedback, it’s our pleasure to look after you!
Joe, Olivia & Becca 😊
Joe Biggs | Personal Holiday Advisor
ABTA P7577 | ATOL 5534 | Est. 2007
JoeBiggsPHA.com
01138730195 | 07850347195
WhatsApp +447850347195
hello@joebiggspha.com
Jet2holidays, TUI, easyJet holidays and Cruise Booking Agent
Winner: Travel Weekly, TTG & Jet2holidays ‘Best Home-Based Travel Agent’ Awards
Always a 5* service
Another holiday booked with joe and his team today ..Nothing is too much trouble for them and yet again recieved all correspondence within 5 minutes via email..The trip is 4 days away so becca went the extra mile and also checked us in online ..I'm so glad I came across joe and his team a couple of years ago I honestly won't book with anyone else ..Be back in touch soon to book our summer holiday to cyprus xx
January 10, 2026
Unprompted review
Reply from Joe Biggs - Personal Holiday Advisor - ABTA P7577
Thank you for your lovely comments and valuable feedback, it’s our pleasure to look after you! Joe, Olivia & Becca 😊 Joe Biggs | Personal Holiday Advisor ABTA P7577 | ATOL 5534 | Est. 2007 JoeBiggsPHA.com 01138730195 | 07850347195 WhatsApp +447850347195 hello@joebiggspha.com Jet2holidays, TUI, easyJet holidays and Cruise Booking Agent Winner: Travel Weekly, TTG & Jet2holidays ‘Best Home-Based Travel Agent’ Awards
Highly Recommend
I came across this small business on Facebook and, I’ll be honest, I was a bit dubious at first with so many scammers around these days. After doing a bit of research, I reached out through WhatsApp to make some enquiries. Becca and the team replied incredibly quickly, were so efficient, and genuinely helpful from the very start.
Not only did they answer all my questions, but they also managed to beat the price I’d found online — which I was absolutely thrilled about. The whole process was made so easy, and they took all the stress out of booking a holiday.
A huge thank you to Becca and the team for such brilliant service. I would highly recommend booking your holiday with them — you’ll be in very safe hands.
January 7, 2026
Unprompted review
Reply from Joe Biggs - Personal Holiday Advisor - ABTA P7577
Thank you for your lovely comments and valuable feedback, it’s our pleasure to look after you!
Joe, Olivia & Becca 😊
Joe Biggs | Personal Holiday Advisor
ABTA P7577 | ATOL 5534 | Est. 2007
JoeBiggsPHA.com
01138730195 | 07850347195
WhatsApp +447850347195
hello@joebiggspha.com
Jet2holidays, TUI, easyJet holidays and Cruise Booking Agent
Winner: Travel Weekly, TTG & Jet2holidays ‘Best Home-Based Travel Agent’ Awards
Enquired about some holidays for my…
Enquired about some holidays for my Wife’s birthday. To say I feel pressured into booking a holiday with them is an understatement - receiving the same auto-generated messages day after day was very off putting and doesn’t install my confidence in them.
Yes they may save you a little money, but I’ll be sticking to booking with holiday companies direct.
January 7, 2026
Unprompted review
Reply from Joe Biggs - Personal Holiday Advisor - ABTA P7577
Thank you Scott for your valuable feedback. We have reviewed our communication systems and cannot find any enquiries under your name. Can you please drop us an email with your Enquiry Reference so we can investigate this further? I have raised this review for review with Trustpilot due to the number of fake reviews also.
Thank you,
Joe, Olivia & Becca 😊
Joe Biggs | Personal Holiday Advisor
ABTA P7577 | ATOL 5534 | Est. 2007
JoeBiggsPHA.com
01138730195 | 07850347195
WhatsApp +447850347195
hello@joebiggspha.com
Jet2holidays, TUI, easyJet holidays and Cruise Booking Agent
Winner: Travel Weekly, TTG & Jet2holidays ‘Best Home-Based Travel Agent’ Awards
Just booked a holiday with Joe and team…
Just booked a holiday with Joe and team they make it so easy and painless, thanks again guys appreciate your help and advice roll on may 26 ...always a good feeling getting a holiday booked
January 6, 2026
Unprompted review
Reply from Joe Biggs - Personal Holiday Advisor - ABTA P7577
Thank you Joanne for your lovely comments and valuable feedback, it’s our pleasure to look after you!
Joe, Olivia & Becca 😊
Joe Biggs | Personal Holiday Advisor
ABTA P7577 | ATOL 5534 | Est. 2007
JoeBiggsPHA.com
01138730195 | 07850347195
WhatsApp +447850347195
hello@joebiggspha.com
Jet2holidays, TUI, easyJet holidays and Cruise Booking Agent
Winner: Travel Weekly, TTG & Jet2holidays ‘Best Home-Based Travel Agent’ Awards
Joe and Team are amazing as always
Joe and Team are amazing as always - Just booked and it was done, sorted and details sent with great seats, great price and FABULOUS SERVICE - used them on a number of occasions and are always brilliant - On a rainy cold Saturday Night booked a slice of sunshine - Thanks Joe and Team !!!!
January 3, 2026
Unprompted review
Reply from Joe Biggs - Personal Holiday Advisor - ABTA P7577
Thank you for your lovely comments and valuable feedback, it’s our pleasure to look after you!
Joe, Olivia & Becca 😊
Joe Biggs | Personal Holiday Advisor
ABTA P7577 | ATOL 5534 | Est. 2007
JoeBiggsPHA.com
01138730195 | 07850347195
WhatsApp +447850347195
hello@joebiggspha.com
Jet2holidays, TUI, easyJet holidays and Cruise Booking Agent
Winner: Travel Weekly, TTG & Jet2holidays ‘Best Home-Based Travel Agent’ Awards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.