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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent user experience, highlighting the quality of the products and the helpfulness of the staff. Many people appreciate the outstanding customer service and the quick response times, which contribute to a smooth and positive interaction. However, some customers also noted issues with courses not appearing in their accounts after purchase and difficulties with login credentials, which sometimes required multiple emails to resolve.

What people talk about most

User experience

Customers express great satisfaction with the user experience, highlighting the ease of understanding complex... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the support team for being... See more

Product

Reviewers express high satisfaction with the product offerings. Customers praise the photography courses,... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the support team's... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

I learned about the zone system many years ago, while still doing film photography. After not having done any black and white for some time, I decided to start a new project. That's when I realized... See more

Rated 5 out of 5 stars

Initially I was having difficulty loading the Joel Grimes Photoshop Actions. I reached out to the support team in I received an immediate response from Chris. He not only answered my question in simpl... See more

Rated 5 out of 5 stars

I have followed Joel Grimes for some years now and have bought his courses. I went to see him at the Photography event in London earlier this year, he is a powerhouse of creativity. In the Sailor Por... See more

Rated 5 out of 5 stars

Joel Grimes’ courses are next-level! He’s an awesome teacher and packs so much value into every lesson—I’ve learned a ton. And honestly, his customer service is just as amazing as he is: super helpful... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought the masterclass and tools as…

I bought the masterclass and tools as part of the Black Friday Sale. Super happy with the resources to help with post processing. Exceptional products! Really loving the masterclasses. Such great tips and perspectives on the art and profession from one of the greats. They didn’t teach this information in school; I’m only a few classes into my purchase and they have already completely changed how I approach photography. I needed help with my order and the customer service was great. Really pleased.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Refund of selecting wrong irem

Have been working with Joel for quite awhile and have never had a issue of any sort. All of the teachings have been great and if an issue comes u I teach support and any issues are dealt with in a timely manner and no questions asked. Absolutely great experience each and every time. Thanks. Joel

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Terrific support from Chris at the help…

Terrific support from Chris at the help centre - managed to purchase the wrong course🙈but this was corrected with no problems in a really friendly and supportive manner. Great service from a top team.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

I really do enjoy Joel's photography…

I really do enjoy Joel's photography courses. He has a great knack of putting you at ease. He also takes you through concepts the easy way. I found he covered all aspects relevant to this course. He keeps you gripped and interested throughout. Love this black & white course.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service when I made an error!

In error, I purchased 2 versions of the same Workshop - ‘Still Life - Magic of Light2’. As soon as I noticed, I contacted the company via email and was immediately reimbursed. I have enjoyed the Workshop very much and learnt a great deal about Still Life photography. Great value and excellent customer service.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Had a couple of problems joining but…

Had a couple of problems joining but one was my own fault the other has been made good very quickly it would seem this app of Joel Grimes is very well run so looking forward to getting on and having a great time with my photography and learning a lot more 10/10

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

I love all of Joel's courses

I love all of Joel's courses. I have quite a few. I have also had wonderful assistance from the support team when I have paid for something twice :(. Very quickly dealt with. Fantastic service. Highly recommend

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Support Team is the Best

What made my experience great was the support team responded to my inquiry quickly and continued to work with me until the issue was resolved. I have been purchasing classes since 2020 and not only is Joel Grimes super inspirational I have found I can photograph beautiful images by learning from him. Bonus: His courses are very affordable.

Thank you Joel and a big Thank You to your support team. They are awesome!

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely easy and transparent process

Extremely easy and transparent process.
Clear descriptions of Product. I would describe it as an effortless way to purchase online photography tutorials and download product. Excellent plug-ins for photo editing software.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

The brushes are amazing !!!

The Photoshop brushes I bought from Joel are AMAZING !!!! Super easy to use and I did have an issue with delivery to my email and they immediatly fixed the issue and got me my brushes. 5 stars !!!

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Quick responses and resolutions!

I have had 2 minor issues over the last 1.5 years. I submitted help tickets and they were quickly resolved. I work with multiple customers myself and know how busy it can get. I very much appreciate just how fast the response and resolutions were.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Purchsed The Complete Pack

I recently purchased this photography education, and it has been incredibly valuable. The content is thoughtful, practical, and immediately applicable to real client work.
What truly sets it apart is how high-touch and supportive the experience is.

I’m so grateful for the knowledge, insight, and generosity behind the course. Highly recommend to any photographer looking to grow with intention and confidence.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Initially I was having difficulty loading the Joel Grimes Photoshop Actions. I reached out to the support team in I received an immediate response from Chris. He not only answered my question in simple terms, but also attached all the atn files needed to make the process easy. After that it only took a few seconds to load the actions and they all work beautifully to improve my images.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve purchased a few classes from…

I’ve purchased a few classes from JoelGrimes.com and I’ve really enjoyed them. Joel’s step-by-step instruction is clear and easy to follow. You can tell he’s truly passionate about teaching photography, and the customer service is excellent.

January 9, 2026
Unprompted review

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