Joe's Sweetie Barn Reviews 

309
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and the wonderful wide variety of nostalgic sweets that easily bring back fond childhood memories. Many people also mention that their orders always arrive securely packaged, well-protected, and exactly as described on the website. Some reviewers were not happy with the overall product quality, noting that certain items felt unusually stale, chewy, or hard. A few consumers additionally reported frustrating issues with melted items, damaged packaging, or receiving disappointing mystery selections. Others expressed frustration regarding difficulties with refunds and customer support when attempting to resolve these unexpected problems.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the delicious array of sweets and nostalgic... See more

Quality

People report ambiguous experiences with quality, as many customers praise the delicious taste, fresh... See more

Order

Consumers find order to be a delightful and reliable experience, frequently praising the prompt delivery and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the really fast delivery and... See more

Service

Customers consistently note positive experiences with service, highlighting prompt delivery and an easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I first started browsing the website, it was out of sheer interest of reliving my youth and then my mouth started watering. The variety of options, the fact that I love fizzy, sour swe... See more

Rated 5 out of 5 stars

Always quick delivery and kept up to date on where my parcel is. The sweets are so nice especially the white chocolate fish and chips, takes me right back to being in school. The ones sold in the shop... See more

Rated 5 out of 5 stars

I was skeptical after reading the reviews but there was no need to be as everything was fantastic. The 10p bags were great and included a good little mix, worth way more than 10p and really does take... See more

Rated 5 out of 5 stars

Delicious array of sweets, in a very packed bag! My sweet tooth was extremely happy! Will definitely be back, I can hear the scrumptious jelly filled apple marshmallows calling!! 5*


Company details

  1. Candy Store

Written by the company

- Over 250,000 Online Followers - Sweets From All Over The World - Huge Range Of Pick & Mix - Delicious Lollies, Fudge, & so much more - Scottish Sweets, American Candy, Australian Goodies, Japanese Sweets, Mexican Candy & so much more. The Uk's #1 Candy Store - HOME OF THE GIANT PICK & MIX - as seen on UNILAD GRUB, THE FOOD BIBLE, PRETTY 52 & many more. The tastiest products you will find, from delicious Kinder & Nutella Chocolate to crazy American candy! WE HAVE IT ALL...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

309 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(309)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered 2 of these chocolate bars…

I ordered 2 of these chocolate bars weeks ago they say there a delay in shipping so why are you still advertising there available when I haven't received mine as get 🤔

March 16, 2025
Unprompted review
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

Rather than leave a 1 star review, why not send us a message with your order number and we can look into it?

I cannot see any orders under your name, if you send across your order number we can have a look into it.

Rated 3 out of 5 stars

Your mixed offer 1kg bags of sweets are shite and just packed with stuff no one wants

Great variety of sweets etc if you're picking exactly what you want at full price but stuff like the 1kg crazy mystery bags on offer and stuff like that are never what's shown. It will just be the same 5 or 6 shitty leftover crappy sweets that no one wants like which is mainly little fruity fizzy pebbly things with the best things in there being a few marshmallows or cola bottles which are bang on average.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Had seen this shop come up on tiktok…

Had seen this shop come up on tiktok selling the dubai pistachio chocolate as a work colleague is from dubai and it's his favourite chocolate. So went to process the order but my card wouldn't work so decided to go through the website instead. While I had the chocolate in the basket decided to purchase the out of date mystery bundle as well and got to say I'm very happily impressed with what I've received and to top it off had a paw patrol gift bag so my daughter is extremely happy. Will definitely be back on here very soon to see what else I want to get and be using only here for the future orders

February 11, 2025
Unprompted review
Rated 1 out of 5 stars

Lying and underhanded business

Asked to cancel my order and was told no because “it had been collected that morning”. I then received an email that EVENING with the tracking information, which showed it had been dispatched at 18:12 and processed at Royal Mail at 22:36.

I sent an email making my displeasure known and that I don’t appreciate being lied to and they told me to wait for the full tracking information “as it’ll all update” and show it was picked up in the morning.

Well the full tracking information shows that it wasn’t picked up in the morning at all. I have also spoken to Royal Mail for a full breakdown of the parcels journey and timeline and they have confirmed this company lied to me. Pure and simple that they just didn’t want me to cancel my order.

A lying, disgraceful company who follows underhanded business practices.

Update - Why should I have gone to extra expense, returning an order when the tracking information and the full timeline provided to me by Royal Mail prove you lied. You should have just cancelled the order, not sent it so I would have incurred shipping costs, then further return costs. You lied and said it had shipped when it hadn't, purely as it was to your benefit.

January 7, 2025
Unprompted review
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

As per multiple discussions Jim, your order had left our store and we advised this could be returned if no longer needed.

**The item is collected during the day and scanned in when arriving at the depot in the evening with the other mail that's why it will only show on the tracking later in the evening or the next morning however the parcel left our store much earlier in the day**

The parcel had already left our store therefore we could not cancel the order or we would have, ofcourse we would have - we send hundreds of parcels per day we are more than happy to cancel and order of the customer no longer needs.

Rated 5 out of 5 stars

U gotta get your sweets from here end of ….!!!!

This company is so amazing 🤩 the value for money the deals amazing.. fast delivery, great customer service and communication with customers always kept upto date with delivery etc totally brilliant have order quite a few times and never been disappointed I have a big family who has tried and loved the sweets and they ask me to get all there sweets from there I have recommended to many people and when speaking to them they have been really impressed and have gone back to using them again and again … keep up the brilliant work Joe’s sweet barn u r all stars 🤩

October 7, 2024
Unprompted review
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Reply from Joe's Sweetie Barn

Thank you so much Abigail ❤️

Rated 2 out of 5 stars

Sweets tasted damp rather than dried

Sweets tasted damp rather than dried. Not much for the money and took a while to come. Wasn’t very impressed and probably wouldn’t use again if I can help it. Sorry but I’ve tasted others freeze dried and were dry and as they should be these weren’t.

July 4, 2024
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

Hi Emily, which sweets are you referring to? The freeze dried clusters we did remove these items from our range as they were the best when freeze dried however all of the other lines would have been freshly made the day we sent the order out.

Rated 5 out of 5 stars

Absolutely amazing company

Absolutely amazing company the chose of sweets is unreal especially the ones my husband had when he was a kid when he use to go out with his mum.Good value for money and wow taste so good .I will definitely be buying from you again as such a good idea for the grandkids for Christmas.Many thanks Joes sweets Barn
Karen Pearce (Kent)

August 13, 2024
Unprompted review
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Reply from Joe's Sweetie Barn

Thank you so much Karen ❤️

Rated 5 out of 5 stars

Just got an American mystery bag in the…

Just got an American mystery bag in the sale OMG my grandchildren were amazed (as were the grownups) lots of fun trying the new flavours definitely going to order again xx

September 4, 2024
Unprompted review
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Reply from Joe's Sweetie Barn

Thank you very much Jenny ❤️

Rated 5 out of 5 stars

Fabulous company

Fabulous company. The sweets were all really nice, delivered promptly and very reasonably priced. I will definitely order from them again. Highly recommend

August 23, 2024
Unprompted review
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

Thank you very much Wendy ❤️

Rated 3 out of 5 stars

My personal opinion

I have now ordered twice from here and although the sweets are tasty and sometimes value for money I find that the company can not let people have their opinions if it's not what they want to hear. I find that whenever anyone expresses any kind of disappointment in the product they bought the company then jumps on that post and tries to tell people why they are wrong! I understand that often people complain over nothing, but I've seen some comments from people who have been disappointed and express their personal opinion to which the company jump on that person in public to tell them they are wrong. It's bad business, people will always have different thoughts on products they buy and that's OK! I myself won't be ordering again just for the fact that i don't feel people can comment their opinions without being berated in a public post. I still stick to the fact that the sweets are nice and delivery Is brilliant but they need to let people have their own opinions, especially when they general opinion Is a good one. I've never seen any disrespectful comments (although I don't read all comments) I have just been reading other people reviews and there is a trend of rudeness on people's reviews. There is a few reviews that I think was unjustified, some people's reviews are just silly but like I said there is a LOT of replies to people's reviews that are just rude! Not a lot of other companies are seen to be replying to reviews with sarcastic, rude and snotty replies. I'm sure I'll get jumped on by the company because my opinion is not what they want to hear. JOES SWEETIE BARN!! PLEASE NOTICE I DID NOT GIVE 1 STAR, I HAVE SAID THE PRODUCTS CAN BE REALLY NICE AND DELIVERY IS BRILLIANT! THIS IS PURELY MY OPINION ON HOW YOU REPLY TO CUSTOMERS ON FACEBOOK AND SUCH. YOU BRING ATTITUDE INTO IT STRAIGHT AWAY WHICH MAKES THE CUSTOMER NOT WANT TO USE YOU AGAIN.... such a Shame as there is individual items I wanted to order again. Also posting screenshots of emails that have been sent is just ridiculous and childish. Learn to handle criticism as well as you handle praise.

September 2, 2024
Unprompted review
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

Hi Nikki,

I assume you are referring to the post where you stated the past date american bag was not value for money in which we replied with the exact RRP to show the value.

When you leave a comment referring to a product not being value for money when it was well above the value its our duty to provide correct information as many people may be interested in the product therefore they will be looking for accurate information.

Regarding the emails again that is to show when false information is being posted and this is to show anyone reading the review the true conversation so they can have their own analysis of the situation (this has happened twice in the 10 years we have been trading) due to the review either being complete lies or all facts not shown.

If someone has an opinion that is completely fine infact we encourage it however when information is inaccurate we ofcourse have to post the factual information as lots of people read reviews.

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