Joe's Sweetie Barn Reviews 

313
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and the wonderful wide variety of nostalgic sweets that easily bring back fond childhood memories. Many people also mention that their orders always arrive securely packaged, well-protected, and exactly as described on the website. Some reviewers were not happy with the overall product quality, noting that certain items felt unusually stale, chewy, or hard. A few consumers additionally reported frustrating issues with melted items, damaged packaging, or receiving disappointing mystery selections. Others expressed frustration regarding difficulties with refunds and customer support when attempting to resolve these unexpected problems.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the delicious array of sweets and nostalgic... See more

Quality

People report ambiguous experiences with quality, as many customers praise the delicious taste, fresh... See more

Order

Consumers find order to be a delightful and reliable experience, frequently praising the prompt delivery and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the really fast delivery and... See more

Service

Customers consistently note positive experiences with service, highlighting prompt delivery and an easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I first started browsing the website, it was out of sheer interest of reliving my youth and then my mouth started watering. The variety of options, the fact that I love fizzy, sour swe... See more

Rated 5 out of 5 stars

Always quick delivery and kept up to date on where my parcel is. The sweets are so nice especially the white chocolate fish and chips, takes me right back to being in school. The ones sold in the shop... See more

Rated 5 out of 5 stars

I was skeptical after reading the reviews but there was no need to be as everything was fantastic. The 10p bags were great and included a good little mix, worth way more than 10p and really does take... See more

Rated 5 out of 5 stars

Delicious array of sweets, in a very packed bag! My sweet tooth was extremely happy! Will definitely be back, I can hear the scrumptious jelly filled apple marshmallows calling!! 5*


Company details

  1. Candy Store

Written by the company

- Over 250,000 Online Followers - Sweets From All Over The World - Huge Range Of Pick & Mix - Delicious Lollies, Fudge, & so much more - Scottish Sweets, American Candy, Australian Goodies, Japanese Sweets, Mexican Candy & so much more. The Uk's #1 Candy Store - HOME OF THE GIANT PICK & MIX - as seen on UNILAD GRUB, THE FOOD BIBLE, PRETTY 52 & many more. The tastiest products you will find, from delicious Kinder & Nutella Chocolate to crazy American candy! WE HAVE IT ALL...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

313 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(313)

97 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I ordered a mystery box & 2kg Jelly bag

I order a mystery box, more than half were sour and 100% American. As there's options to buy American mystery boxes and just mystery boxes. I presumed I wouldn't get all American candy. The label on the box said "American" why advertise mystery boxes if they're all American boxes? I did order ac2kg bag of mixed jelly and I was pleased with those. But I wouldn't recommend the mystery box if you don't want sour or all American sweets. Just to add the American mystery boxes are dearer than a plain mystery box...figure that !....

June 3, 2024
Unprompted review
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

Hi Violet, we are glad you enjoyed the 2kg special bag - as per our email you ordered a Mystery Past Date Box this is a mystery box therefore can be any Past Date item - we advise in the product description that the majority of the contents within this box will be american candy.

Rated 5 out of 5 stars

Joe’s Sweetie barn

Really fast delivery to my house.
And my order came undamaged.
And the price was really good.
And i like american products.
I can’t understand wy people give you a 1star review on google and on trust pilot.
i given you five stars on google reviews.
And on trust pilot.

June 3, 2024
Unprompted review
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

Thank you very much Darius, some of the reasons for the 1 star reviews are very frustrating when the majority of the time it's not an issue on our end.

Rated 1 out of 5 stars

Received a 2kg mega deal box full of…

Received a 2kg mega deal box full of sweets I’ve never seen in my life, including licorice which was not mentioned on website 🤮 the sweets look absolutely vile! Will not be recommending to anyone!

May 17, 2024
Unprompted review
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

Hi Elaine, the product you ordered was the Mystery 2kg Special Offer Bag which is a complete mystery as per the product description the sweets will not be mentioned as it is a mystery bag and is packed by the manufacturer (all bags are different)

You cannot make an assumption on a product when you haven't tried them we have had a huge amount of positive feedback from these sweets combine with the extreme saving as they worl out to be under 50p per 100g rather than the standard £1.39 per 100g.

We have hundreds of products on our website where you can select the sweets rather than order a mystery bag if a mystery is not what you are looking for.

Rated 1 out of 5 stars

CHILLI FLAVOURED SWEETS?? I received a 2KG supposed 'pick'n'mix'

I received a 2KG supposed 'pick'n'mix'. It was a large sealed bag of 3 types of gums. They looked good (although was slightly disappointed that there was not more variety). Delivery was also quick. I opened them and tried them and one of the 3 enclosed sweets (shaped like a gummi 'chilli'), to discover it was a 'Chilli' flavoured sweet (disgusting). Very hot, burned my mouth and more or less made the entire bag minus those offense sweets about 300g in total!). Now, I am aware that taste is a personal thing, but I am ordering 'SWEETS', not 'blow you head off' Chilli flavoured candy. I emailed the company to be told that as they had been opened I could not return for a refund - I replied that 'how would I know there were chilli flavoured sweets in the bag until the bag had been opened?' as who expects to get chilli flavoured sweets in a pick'n'mix?
Not at all impressed and will not be using this company again.

Company have replied ..see below...but again I will say 'hoe would I know they were chilli flavoured gums until opened???'

also....pick n mix should be exactly that ..a mix....3 types of gums are not a pick n mix...they are a trio of gums!

I will say again......I will not be ordering again (and also, please stop sending me emails about your 'great sweets' trying to get me to order again). This has been a let down, and 'cannot refund after eaten' is a poor reply.

May 16, 2024
Unprompted review
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

Hi Alistair, you ordered the 2kg Mystery Pick & Mix mega Deal which is a prepacked mystery bag (packed by the manufacturer) as mentioned in the product description all bags are completely different.

We cannot offer a refund on the product if it has been open and eaten.

As mentioned in our email if you wished to return the item before it was opened we could have arranged that.

Rated 5 out of 5 stars

They are always pleasant and helpful…

They are always pleasant and helpful from the minute you walk in the door till you walk back out.
Always have a different thing in when you go into the shop,if they don’t have something in that you like just ask anyone of the staff and they will try there best to get it for you.
And that wee angelic face and banter of Zac he never fails to make me laugh.
Well done Zac.

May 10, 2024
Unprompted review
Rated 1 out of 5 stars

Michael Curnow item not received

Hi, honestly. Im still waiting for my last order. I have ordered from you a few times and love your products and services unfortunately your last message wasn’t very good. Basically accusing me of lying. You stated that you have photo of the delivery. Can I see this please?

May 9, 2024
Unprompted review
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

Hi Michael, you left a 1 star review stating you have not received your order however the tracking shows delivered and a photo - if you emailed us rather than leaving a 1 star review (which would be a courier issue) we can easily have this resolved rather than leaving a 1 star review - pop us a message and we will send you the tracking alongside a proof of delivery provided by the courier. We cannot send photos on trust pilot.

Rated 1 out of 5 stars

Never received my order

February 1, 2024
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

Hi Michael, we have checked the order and it is showing as delivered - we can see from the tracking a proof of delivery photo.

Also we have never received any email from yourself regarding any items not arriving.

Rated 5 out of 5 stars

Easy and quick

Items ordered and dispatched quickly all the way from beautiful Scotland to Sunny Plymouth. Sweets/chocolate were well packaged and arrived in good condition. Will definitely use this company again.

April 28, 2024
Unprompted review
Rated 5 out of 5 stars

You won't be disappointed.

Although they do take a bit longer than other shops to dispatch, it's worth it for the choices and options. Customer service is also second to none, an error on my second order was sorted exceedingly fast with courtesy and a friendly manner. This is why I gave them 5 stars, everyone makes mistakes now and then!

April 15, 2024
Unprompted review
Rated 2 out of 5 stars

First time order will not be ordering…

First time order will not be ordering again firstly not impressed with mystery box as three quarters of it nut related, I don't mind nuts but I don't wasn't a box near enough full of them
Secondly I order 2x jaffa fudge and 2 x Maltese fudge instead I got 3 x Malteser and one jaffa, a note or email would of been nice. I wouldn't have minded do much if the Maltese fudge tasted like Maltese but there was no hint of Malteser at all at best I could describe it as plain fudge. Overall a most disappointing experience.

April 10, 2024
Unprompted review
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

Hi Samantha, you ordered 2 x mystery boxes with an RRP of over £15 which were £3.99 - meaning it could be a combination of any of the sweets we use (which cannot be all nuts as it is a mixture of sweets and chocolate) and we have had no other issues with this box other than great reviews due to the large amount of items inside the box.

With the Fudge we do not manufacturer it however we have forwarded your feedback onto the supplier. We give all customers 2 options when items are not in stock either a refund on the items or replace with similar and as you did not select refund they were replaced with similar as this would have been what the packer assumed was your preference.

Rated 5 out of 5 stars

Top quality items at fantastic prices!

Always a very easy purchase, swift well packaged delivery & excellent choices & prices! I bought items including the retro box for a Easter raffle for the residential home I work at, the winners were extremely happy! I will definitely be purchasing again! Thank you so much!!

March 22, 2024
Rated 5 out of 5 stars

Amazing and delicious sweets !

Amazing and delicious sweets !! Great quality ! best pic n mix sweets ever! Better that all the other pic n mix sweets I’ve tried ! Well packaged and fresh !! Can’t stop eating them now !!! Yum !!!!😋

Thank you !!

March 11, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look