Purchased a MASON PEARSON Handy Sensitive Bristle Hairbrush SB3. This is an excellent hair brush. I wish I had discovered this hairbrush brand a long time ago. It stops the static build up and transf... See more
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Review summary
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The most wonderful company I used to visit your beautiful store in London ,at least once a week , Now living in the depths of the country I don’t get to visit so much it’s great to be able to orde... See more
Company replied
Super fast ording and delivery. Excellent price for an item that is hard to find elsewhere. Free delivery as the items were over their minimum order level.
Company replied
Lovely choice of beautiful soaps… Easy to order. Great website. Good packaging in a strong box. Arrived quickly with regular updates.. Wonderful service. Also answered a query straight away.
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Company details
- Pharmacy
- Beauty Supply Store
- Medicine Exporter
- Pharmaceutical Products Wholesaler
- Vitamin and Supplements Store
Written by the company
John Bell & Croyden is the Wellbeing Emporium and Pharmacy setting standards in providing bespoke and truly holistic health solutions under one roof. We have experience gained from over 200 years in the business and have earned a global reputation for delivering excellence, innovation and first class products and service.
Contact info
50-54 Wigmore Street, W1U 2AU, London, United Kingdom
- 0207 935 5555
- jbc@johnbellcroyden.co.uk
- johnbellcroyden.co.uk
4.4
Excellent
304 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery and easy to find search…
Fast delivery and easy to find search known product on website.
March 27, 2026
Reply from John Bell & Croyden
Dear Wendy,
Thank you for the kind review! We're happy to hear you found the website easy to navigate and that your order arrived quickly.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Reply from John Bell & Croyden
Dear Anamaria,
Thank you for your 5 star review! We're pleased to hear you're happy with both the product and the price.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Super fast ording and delivery
Super fast ording and delivery. Excellent price for an item that is hard to find elsewhere.
Free delivery as the items were over their minimum order level.
March 26, 2026
Reply from John Bell & Croyden
Dear Majestic,
Thank you for your kind review! We're happy to hear you were satisfied with the speed of delivery and pricing. It's great to know we could provide an item that is hard to find elsewhere.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Reply from John Bell & Croyden
Dear E,
Thank you for your kind review! We look forward to serving you again.
Kind regards,
Soraia
Customer Experience Team
Reply from John Bell & Croyden
Hi Mrs Pocock,
Thank you for the 5‑star rating and for your review. We’re glad to hear that you’re happy with our service. We hope to have the opportunity to assist you again in the future.
Kind regards,
Natalia,
JBC Customer Experience Team
No update For 3 days
For 3 days, there was no update on the shipping. For 3 days, DPD said they have not yet received the box from John Bell. Then suddenly it appeared.
January 26, 2026
Reply from John Bell & Croyden
Hello Henry,
Thank you for your feedback, and we’re very sorry for the frustration caused by the delay.
Just to clarify the timeline: your order was placed on Saturday, 24th January at 5pm, after our team had finished for the weekend, so it was dispatched on Monday, the next working day.
The delay occurred on the courier’s side, as DPD had not yet scanned the parcel, which can make it look as though nothing has been received. Once they scanned it, the tracking updated.
We appreciate your patience, and while the dispatch was handled on time, this type of delay is unfortunately something only the courier can address. If you ever need help with an order, we’re always here to assist.
Kind regards,
Natalia
JBC Customer Experience Team
Brilliant customer service
Our clinic needed a manual old school BP machine urgently today. I was ringing around local pharmacies in a panic. Ryan from the John Bell pharmacy was incredible!!! He found me the right machine and kept it on the side for my colleague. Ryan, you saved the day!! Thank you so much
January 26, 2026
Unprompted review
Reply from John Bell & Croyden
Hello,
Thank you very much for your lovely review.
We`re really happy to heat that Ryan was able to help you out so quickly when you needed it most. We appreciate you taking time to share your experience.
Kind regards,
Natalia,
JBC Customer Experience Team
Great service 7
I ordered online but they contacted me very quickly to say that one of the items was out of stock. They gave me a number of options, from which I chose to wait for restocking. They kept me informed on expected timescales and despatched the full order promptly. Great service from Natalia.
January 12, 2026
Unprompted review
Reply from John Bell & Croyden
Hi JM,
Thank you so much for your kind words.
I`m really happy I was able to help and ensure your order was fulfilled smoothly. Your feedback truly inspires me to keep improving our services and continue providing the best experience possible.
Kind regards,
Natalia,
JBC Customer Experience Team
Reply from John Bell & Croyden
Hi Angela,
Thank you for your feedback! I`m glad everything arrived well packed and exactly as expected. If you need anything else, we`re here to help.
Kind regards,
Natalia,
JBC Customer Experience Team
Only 1 item ordered online was in stock
Only one item ordered online was deliverable, suggesting a problem between John Bell & Croyden’s system of record and their website, causing a hit and miss user experience. Shame as was raving about them last year. Their product lines are excellent but if you aren’t sure what’s actually going to arrive it’s very hard to purchase presents from them.
December 29, 2025
Reply from John Bell & Croyden
Hello Nick,
Thank you for your feedback, and we’re really sorry for the inconvenience.
Just to clarify, two of the items you ordered were in stock and were sent to you. The third item had unfortunately been sold offline (in‑store) shortly before your online order was processed. Because it was also discontinued, we weren’t able to offer a replacement or restock, so we issued a refund straight away.
We also apologise for not communicating this sooner. We understand how frustrating this can be, especially when purchasing gifts, and we’re working to improve both our stock accuracy and communication.
Thank you for your understanding.
Kind regards,
Natalia,
JBC Customer Experience Team
Reply from John Bell & Croyden
Hi Mr Towler,
Thank you so much for your feedback.
We`re glad you were happy with the service and quick delivery. Looking forward to serving you again in the future.
Kind regards,
Natalia,
JBC Customer Experience Team
Reply from John Bell & Croyden
Hi Les,
Thank you for your review! I’m glad the item arrived as described and with quick delivery. If there’s anything else you need, we’re here to help.
Kind regards,
Natalia,
JBC Customer Experience Team
Excellent service.
November 24, 2025
Reply from John Bell & Croyden
Hi Jane,
Thank you so much.
I`m really glad you were happy with our service. Looking forward to serving you again in the future.
Kind regards,
Natalia,
JBC Customer Experience Team
Reply from John Bell & Croyden
Hi Averil,
Thank you for your feedback! I’m glad your order arrived on time and was carefully packaged. Looking forward to serving you again in the future.
Kind regards,
Natalia,
JBC Customer experience team
Reply from John Bell & Croyden
Hi Colin,
Thank you for your review! I’m happy to hear your order was delivered promptly. Looking forward to serving you again in the future.
Kind regards,
JBC Customer Experience Team
Efficient service fast delivery
November 24, 2025
Reply from John Bell & Croyden
Hi Tarek,
Thank you for your review.
I`m glad you found the service efficient and the delivery fast. If you need anything else, we`re here to help.
Kind regards,
Natalia,
JBC Customer Experience Team
Poor service
Poor service. I had to buy something for someone who doesn't use the internet. I asked them to send a particular colour but ended getting the wrong one. They should have contacted me to say they don't have colours I needed. Fair enough, things like that happen in life but that itself isn't always a reason for a bad review as I suppose it can be returned. But felt violated as they put my name on the parcel instead of what I put meaning the lady opened a parcel in my name (containing her items). I take privacy very seriously and don't like the delivery name being changed without my consent and then having a parcel "with my name" being opened. On a positive note, the price was good. But I think I was let down overall hence a rating of 1 star.
November 6, 2025
Unprompted review
Reply from John Bell & Croyden
Hello,
Thank you for your feedback.
We`re sorry to hear that your experience didn`t meet your expectations.
Regarding the colour: the product you purchased does not come with a colour-selection option - it is dispatched in a random colour. We received a colour request from you, and our team explained that we would do our best, although we could not guarantee availability. We understand it was disappointing not to receive the preferred colour.
As for the name of the parcel - we understand that the situation felt uncomfortable for you. The name was automatically replaced with the name of the account holder because the "name" field contained a message rather than the recipient`s details. This is a system rule to ensure the parcels are addressed correctly. We also clarified this directly in our private response at the time.
Unfortunately we did not receive any information indicating that the parcel was meant for someone else, and we rely on customers to provide accurate address and name details at the checkout.
We`re sorry that despite our explanation you still felt dissatisfied, and we appreciate you taking time to share your concerns.
You can always contact us directly at jbc@johnbellcroyden.co.uk if you have any further questions or concerns.
Kind regards,
Natalia
JBC Customer Experience Team
Great products, great prices…
I found genuine products at great prices on the John Bell website it was easy to navigate and find the information I needed, ordering was easy and delivery was very prompt
October 27, 2025
Reply from John Bell & Croyden
Hello Barry,
Thank you for your kind review. We're happy to hear you found our website accessible and that your order arrived quickly.
Kind regards,
Soraia
Customer Experience Team
Reply from John Bell & Croyden
Hello,
Thank you for your kind review! We hope to see you again in the future.
Kind regards,
Soraia
Customer Experience Team
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