The staff are all pleasant and make you feel relaxed and all your queries are answered professionally. A big shout out to Alex Reid at Lowestoft who is the Motability advisor, who made us feel relaxed... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cannot fault all John Grose Ipswich staff for their professionalism, friendliness and being helpful and honest at all times. James Honeywood is an absolute star, dealing with/helping me over the years... See more
Company replied
Having had such a good experience when we got our last car, we had no hesitation in returning for our new one. Matthew Naylor was friendly and helpful as always and made us feel at home. He kept us in... See more
Company replied
Five stars for everything, outstanding personal service from Ryan Goldsmith, he is a really genuine person and not like a typical dealer and we saw a lot in our car hunt. It helps obviously when you... See more
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Company details
Written by the company
Our friendly, local business represents the Ford, Kia, Peugeot, Citroen, OMODA, JAECOO, Chery and Geely franchises for sales, servicing and parts. Our dealerships are located in Ipswich, Lowestoft, Woodbridge. Motoring since 1888, and with customer satisfaction at our core.
Longevity & Customer Service
Written by the company
- Customer satisfaction is at the heart of our business
- John Grose has been motoring since 1888. The key to our longevity is genuine customer satisfaction and we are proud to have won numerous awards for customer service, including the Ford Chairman's award - more times than any other dealer in England.
Contact info
Head Office: Ransomes Europark, IP3 9BE, Ipswich, United Kingdom
- 01473 270707
- enquiries@johngrose.co.uk
- johngrose.co.uk
4.9
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Had a great experience
Had a great experience purchasing our new car from John Grose Ipswich. Luca was great to deal with throughout the process. Luca explained all the features of the vehicle and the hand over was very smooth. Overall a great experience.
April 17, 2026
Unprompted review
Reply from John Grose Group
Good Afternoon. Thank you very much for taking the time to leave this great feedback. We are glad everything went smoothly for you, and will pass these wonderful comments back to the team. Best wishes, John Grose Customer Service.
Alex Read was absolutely brilliant
Alex Read was absolutely brilliant, so helpful and polite. He answered any questions I had and nothing seemed to much trouble for him. Communication was also very good and the car handover was seamless. I would definitely recommend using this garage.
April 17, 2026
Unprompted review
Reply from John Grose Group
Good Afternoon. Thank you for sharing your 5-star review with us. We are very happy Alex could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
Really good experience start to finish and very happy with our new car
Really good experience
March 7, 2026
Reply from John Grose Group
Good Afternoon. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
EXCELLANT SERVICE ALWAYS GIVEN,
March 9, 2026
Reply from John Grose Group
Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Purchased a Puma Gen e
Purchased a Puma Gen e - really pleased with it. Many thanks to Terry for the excellent service throughout.
March 1, 2026
Reply from John Grose Group
Good Afternoon. Thank you for your 5-star review and comments; we appreciate your feedback. We are always more than happy to assist you if anything else comes up. Best wishes, John Grose Customer Service.
Thanks to John Grose Geely Ipswich
Been driving my lovely new Geely Starray Ultra for just over a week now. Four weeks ago I had never heard of Geely. The friendly support and spot on service offered by Ryan and his colleague Kevin made the whole process a real pleasure. Do pop in and say hello. They are lovely people. Their cars are nice too.
April 4, 2026
Unprompted review
Reply from John Grose Group
Good Morning. Thank you for taking the time to share your 5-star feedback with us. We are so happy to hear that your car-buying experience ran so smoothly. We wish you many safe travels in your new vehicle and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
Reply from John Grose Group
Good Morning. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
Chery and Charles A*
We recently took delivery of our brand new Chery from John Grose Ipswich. We was seriously impressed with the level of the service that we received from the start and thought our experience. Charles was an absolute gentleman, no questions were to silly to ask and he really did go above and beyond for us. We was made to feel welcome from the moment we walk in the door until the moment we drove off of the fourcourt. Highly recommend these to buy a car from. And Charles again was absolutely A star, we could not recommend he's services enough.
April 10, 2026
Unprompted review
Reply from John Grose Group
Good Morning. It’s wonderful to hear that you had a great experience with us here at John Grose. Thank you so much for supporting us with a 5 star review. We hope to welcome you back again in the future! Best wishes, John Grose Customer Service.
Great
Great, knowledgable, friendly staff who made the whole experience seamless. It was a pleasure to deal with Luca when buying our new car and he was always professional and friendly. He made the whole process so easy and has continued to happily provide us with advice after handover.
February 28, 2026
Reply from John Grose Group
Good Afternoon. Thank you for your kind words and 5-star rating. It makes us happy to know that providing our customers with the best service we can offer was reflected in your experience and we have happily passed your kind comments to Luca. If you ever need anything else from us, please do get in touch. Best wishes, John Grose Customer Service.
Excellent service from Garry Page at…
Excellent service from Garry Page at John Grose.Couldn’t wish for anything better.
April 9, 2026
Reply from John Grose Group
Good Afternoon. Thank you for sharing your 5-star review with us. We are very happy Gary could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
Choose Oscar at Ipswich - avoid Terry like the plague
Oscar was very friendly, efficient and helpful. Great salesman and took over from a guy called Terry who was extremely abrupt and rude in communication. He accused me of lying and pushed to make his sale despite me letting him know I no longer wished to communicate with him.
Thanks Oscar for saving the day! You were brilliant.
April 9, 2026
Unprompted review
Reply from John Grose Group
Good Morning. Thank you for taking the time to leave us your review. We’re delighted to hear that Oscar looked after you so well and provided the level of service we always aim to deliver. We’ll be sure to pass on your kind comments to him. We’re sorry to hear that another part of your experience didn’t quite meet expectations. All feedback like this is taken on board and helps us improve how we work as a team moving forward. Thank you again for your comments, and we hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
This is the first time I have used John…
This is the first time I have used John Grose for getting a new motability car and found the service was very good. The salesperson Luca, was extremely helpful and knowledgeable and made sure I was comfortable with my new car. Great service all round, I would highly recommend.
February 19, 2026
Reply from John Grose Group
Good Afternoon. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
Having just bought a new Puma Gen e
Having just bought a new Puma Gen e , lam over the moon with it, great car. Salesman at the dealership went above and beyond to make the purchase as easy as possible. Took delivery on the 1st March, salesman has phoned me 2/3 times to make sure everything is okay. Would recommend John Grose
March 1, 2026
Reply from John Grose Group
Good Afternoon. Thank you for your recent 5-star review. We are very happy to hear that you got exactly what you wanted out of your experience with us and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
John Grose Ipswich - Geely EX5 Purchase.
We recently purchased the Geely EX5 and were thoroughly impressed - not only with the car itself, but also with the exceptional purchasing experience provided by Ryan Goldsmith and his team. The entire process, from test drive to finalizing specs and pricing, was incredibly straightforward. Ryan kept us informed every step of the way, including regular updates on the estimated delivery date. Thanks to Ryan for making the experience so smooth and enjoyable - highly recommended!😊
March 26, 2026
Unprompted review
Reply from John Grose Group
Good Afternoon. Thank you for taking the time to let us know how we did, and for rewarding us with 5-stars! We really appreciate your kind words and recommendation and hope to be of assistance to you again in the future. Best wishes, John Grose Customer Service.
Kevin and Ryan were amazing throughout…
Kevin and Ryan were amazing throughout my experience. No sales pressure and provided numerous quotes and I kept going back and changing things. They explained the whole process and in the end how could I not buy from them! They were great!!! Kevin personally handed over the keys and gave me the latest update of the features of the vehicle. I will be going back when I switch my car again. 5 star service and the car speaks for itself!! Go and test drive one!!
March 3, 2026
Reply from John Grose Group
Good Afternoon. Thank you for your kind words and 5-star rating. It makes us happy to know that providing our customers with the best service we can offer was reflected in your experience and we have happily passed your kind comments to Ryan and Kevin at Geely. If you ever need anything else from us, please do get in touch. Best wishes, John Grose Customer Service.
Excellent experience from start to…
Excellent experience from start to finish with Ford John Grose. Bought a PHEV Kuga in March 2026.
James Honeywood was our main point of contact. He was very efficient and easy to deal with. Communication skills were top notch. Would recommended and will certainly use again in the future.
March 1, 2026
Reply from John Grose Group
Good Afternoon. Thank you for taking the time to let us know how we did, and for rewarding us with 5-stars! We really appreciate your kind words and recommendation and hope to be of assistance to you again in the future. Best wishes, John Grose Customer Service.
The complexities of purchase and the…
The complexities of purchase and the Motability Scheme were smoothly navigated by Charles Goodwin at Grose Ipswich. A patient and considerate individual.
February 15, 2026
Reply from John Grose Group
Good Afternoon. Thank you for sharing your 5-star review with us. We are very happy Charles could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
No pressure great service
We went to John grose as our old car let us down.
Met David lister, we gave him our requirements ie large boot space.
He had a little chat to find our what type car we were looking for this included price milage and extras.
David found our car with no pressure at all, the car came over with in hours, we checked it over, ask for some small bits to be sort.
With in week we have a fantastic new car.
Great service very thankful.
April 2, 2026
Unprompted review
Reply from John Grose Group
Good Afternoon. Thank you for your 5-star review and comments; we appreciate your feedback. We are always more than happy to assist you if anything else comes up. Best wishes, John Grose Customer Service.
What a brilliant experience!
What a brilliant experience, buying our first new car was! We went for a Geely Starray EM-I and the sales team were amazing. Ryan was so helpful and knowledgeable about all aspects of the car. We never felt pressured to buy a car, but we were given honest information and figures for the car and finance, then encouraged to have a think before deciding. Nothing was too much trouble! Thankyou!
April 1, 2026
Unprompted review
Reply from John Grose Group
Good Afternoon. Thank you for your kind words and 5-star rating. It makes us happy to know that providing our customers with the best service we can offer was reflected in your experience and we have happily passed your kind comments to Ryan. If you ever need anything else from us, please do get in touch. Best wishes, John Grose Customer Service.
Geely EX5
We were really impressed by the Geely, so much so, after testing out 7 other electric cars, we put in an order and are now driving our new EX5 and it doesn’t disappoint. Thanks to Ryan at the dealership for getting us in our car, for not being a “pushy” salesman and for making the whole experience a smooth and enjoyable one. We’ve already recommended them to friends and family who are looking to upgrade. Would highly recommend.
March 28, 2026
Unprompted review
Reply from John Grose Group
Good Afternoon. Thank you for taking the time to share your positive review. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience with Ryan, here at John Grose! Please do let us know if you require any further assistance. Best wishes, John Grose Customer Service.
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