I am wondered why there are so much of negative comments. I have been purchasing with them since 3 years and every time before I order, I chat with Tracy or Sam to know about the actual size. They hav... See more
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See what reviewers are saying
The order was bit delayed, however the product quality is a must appreciable factor. Kudos Johnkart.
I ordered two items from Johnkart. The first item arrived promptly. I am still waiting for the 2nd item after sending 4 follow up emails and several phone calls which are never answered. I received th... See more
Company replied
Johnkart always sent good products in effective prices and usage reliable and us to easy i recently purchased a winter jacket. It is sooo good
Company details
Information provided by various external sources
"Johnkart is an international online marketplace for premium fashion, lifestyle, handmade & designer geodesic products connecting creators and buyers” Enjoy Free Shipping " USA | Canada | UK | France | UAE
Contact info
Las Vegas, United States
- johnkart.com
3.8
Great
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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So I put the order in and have not…
So I put the order in and have not heard a thing. Every time I reach out no one has any answers as to where my order is
February 19, 2020
Unprompted review
Reply from Johnkart.com
Hey Teresa,
Thanks for your review.
We're very sorry to hear .
Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time.
Please email us on care@johnkart.com and we'll investigate this issue further.
Again, apologies for the inconvenience caused.
Have a great day,
George
I don't know how u do Because I place…
I don't know how u do Because I place on Last month have not received it not even a up date of wat is going on u already take my money so what do u want me to say. I to know what's going on?
February 16, 2020
Unprompted review
It’s been over 2 and a half weeks and I…
It’s been over 2 and a half weeks and I still don’t have my package
February 15, 2020
Unprompted review
Reply from Johnkart.com
Hey Ethan,
Thanks for your review.
We're very sorry to hear that your orders have been delayed.
Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time.
Please email us on care@johnkart.com and we'll investigate this issue further.
Again, apologies for the inconvenience caused.
Have a great day,
George
A note
I look forward to receiving your garments but in the meantime I will be happy to say your customer service is excellent
February 15, 2020
Unprompted review
Haven't recieved any way to check my…
Haven't recieved any way to check my order
February 13, 2020
Unprompted review
Reply from Johnkart.com
Hey Cynthia,
Thanks for your review.
We're very sorry to hear that your orders have been delayed.
Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time.
Please email us on care@johnkart.com and we'll investigate this issue further.
Again, apologies for the inconvenience caused.
Have a great day,
George
I’ve ordered from this store once…
I’ve ordered from this store once before. Both times it took over a month to receive my merchandise without any updates or notifications. While the prices are fitting to the quality of clothing you receive, you have to get with the times and understand when a person places an order, it’s because they want their merchandise right away. Still waiting on an update for my order that I placed 15 days ago.
February 13, 2020
Unprompted review
Order was placed on Jan 29th
Order was placed on Jan 29th. Still have not received any shipping information and when I try to contact the support team they will not reply back!
February 11, 2020
Unprompted review
Horrible experience, avoid purchasing here.
Super poor customer service attention. I placed my order 2 weeks ago and I have not received any updates from the company. I am trying to reach you through mail, FB, even through your web chat, with no success. I was able to reach someone only once, only to understand that this person was not able to help me with information regarding my order. In stead, I was instructed to reach you via FB, which I did and you never replied. This person told me that I should receive an emial in the following 12 hrs, never heard from you. I tried some days later again, nothing. I tried via the chat again, an automatic message said that my order was not sent yet and that a representative would contact me in a matter of minutes. You never reached back to me. Read other reviews, after starting to believe this was a case of fraud and found out that several customers experienced the same and that the quality of the products was super poor. Super disappointed. I want my money urgently back.
February 9, 2020
Unprompted review
Reply from Johnkart.com
Hi Laura hope you appreciate our chat history below
we apologise for your experiance .
00:39 ] Laura Mombelly : Good evening. I would like to check on the status of my order # JK2495
Conversation ended
02/09/2020
[17:55 ] Laura Mombelly : Hi
[18:03 ] Laura Mombelly : Why is no one responding?
[18:03 ] Laura Mombelly : IS this company real????
[22:57 ] George : Hello, Laura!
[22:58 ] Laura Mombelly : Finally!!
[22:58 ] George : Hope you are doing well, other than having the order being delayed.
[22:58 ] George : First of all we sincerely apologize for the long delay in responding to your messages.
[22:58 ] Laura Mombelly : Not only delayed, but you NEVER replied to any of my messages
[22:59 ] Laura Mombelly : I am requesting full refund via PayPal
[22:59 ] Laura Mombelly : Supper disappointing
[22:59 ] George : We are very sorry for the unexpected delay in delivering the products you have ordered.
[22:59 ] Laura Mombelly : Don’t want them any more
[22:59 ] Laura Mombelly : Just my money back
[23:00 ] Laura Mombelly : Specially after reading so many reviews regarding the poor quality
[23:00 ] George : Really sorry to know this from you Laura. This was never intentional or never wanted to make you feel so.
[23:00 ] Laura Mombelly : For the money I paid, I was expecting excellent quality and customer service
[23:00 ] George : Please be informed that due to some unforeseen issues with the delivery department is the reason why we are facing this inconvenience now.
[23:00 ] George : To be honest we are flooded with delayed orders this month like never before and as per the delivery partners all the shipments are in transit since past weeks.
[23:01 ] George : Really we can understand how you might have felt about this shopping experience. We might have thought and felt the same if this happened with anyone of us.
[23:02 ] Laura Mombelly : As a piece of advise for the future, COMMUNICATE with your customers ALWAYS; not only when they are purchasing (which was the only time your employee George was permanently online with me)
[23:03 ] George : Sincerely we have tried the best from our end and this is a global issue happening with international shipments, due to strict shipment checking and blocks in relation with Corona Virus as well.
[23:04 ] Laura Mombelly : I never thought you would manufacture in China
[23:04 ] George : Not taking this situation to run business taking this as a reason.
[23:05 ] George : We are not only having sellers in China, but few goods needs to be moved through different customs checks, and this was the information passed by the delivery transport department.
[23:06 ] George : Top performers are our delivery partners and due to this sudden breakdown all are facing huge impacts at this moment. This was not what we expected to provide you and real apologies from Johnkart for this situation.
[23:07 ] Laura Mombelly : I accept your apologies
[23:07 ] George : Thank you again for your kind understanding here.
[23:07 ] George : As a small token of honor and as a mark of apology we offer 10% discount to you on your next purchase order with us. Whenever you place your next order with our company, you can avail this discount on the final bill value.
[23:07 ] Laura Mombelly : Yet, I decided to cancel the order and requested the refund already via PayPal; I assume you already received the notification
[23:08 ] George : Sorry to know that, we will have to check this with our backend team and there is a maintenance happening on this same day, which caused the delay in replying to your messages.
[23:09 ] George : Once again we apologize to you for all the troubles caused because of us.
[23:09 ] George : To ensure that this crisis does not take place in the future again, we have taken all precautionary steps.
[23:09 ] George : We really wish you could understand the situation here and appreciate all your support on this matter.
[23:11 ] Laura Mombelly : I accept your apologies, but still, I am not willing to go on with this purchase.
[23:11 ] George : I can really understand that.
[23:11 ] Laura Mombelly : So, hope you can fix the situation with your backend team
[23:12 ] George : Sure.
[23:12 ] Laura Mombelly : And get back to me as soon as possible
[23:13 ] George : As the ordered item was already shipped there might be possibilities that it may reach you within few days. But not to worry we will follow up with this you upon getting a reply from our backend team.
[23:14 ] Laura Mombelly : Looking forward to your contact
[23:14 ] George : We are really sorry Laura, we wanted to give the best experience for you and we regret for not making the expectations.
[23:14 ] George : Sure thing.
[23:16 ] Laura Mombelly : When it comes to customers, communication and follow up is priority. Even more than timely deliveries.
[23:17 ] Laura Mombelly : Contrary case, you upset your customer because it creates a bad impression
[23:17 ] Laura Mombelly : In my case, I was super afraid that this was a fake company
[23:18 ] Laura Mombelly : Because I paid, I received full support while purchasing and then you simply disappeared. No communication whatsoever in 2 full weeks.
[23:18 ] George : We do really understand that Laura and noted. This was just a matter of this day, and if you have ever contacted before we have provided all the necessary information in the right time. Also in future this is promised. We had a drastic change with our systems which had unfortunately made a long delay in replying to many of our customers.
Order 4 items that was suppose to come…
Order 4 items that was suppose to come in 4-14days it’s been just over 2weeks no email regarding when items were or if they were shipped. When checking track package shipping on original order email tells you that they will let you know when they do. Just received 1 of my 4 clothing items and it’s cheap china crap. It was suppose to be 6T to fit a 6yo and it would even fit my 3yo. I was hoping this would be a legit US store with nice kid clothes not a knock off china site. I will not be ordering again and suggest no one else does don’t waste your money
February 7, 2020
Unprompted review
Reply from Johnkart.com
We are really sorry to know that you had a confusion about our company and our products. Please be informed that we are purely US company. and we do pay taxes to the government without fail, and we do have team in India and Canada. I am really sorry to know that you have chosen a lower value item which is made in China. We do have sellers across the world and China cannot be banned as they provide more cheap items. You can also find the same item with a US seller, and all you need to do is just type made in USA in our advanced search bar . so can find the 100% Genuine USA made items
Also nothing to worry about the product which have arrived with the wrong size, you can just provide an image showing us the size of the product which you have received. We will definitely do all the necessary actions to get this sorted and make sure that you get the right product without fail. All the returns in this case will be carried out by the company itself and you will not have to pay any extra returns and this too will be a free shipping as promised provided the fault is from our seller end
I'm still waiting for conformation the…
I'm still waiting for conformation the items i ordered has been sent, until then i will only give one star, I haven recieved my order yet
February 2, 2020
Unprompted review
ordered a medium size sweater, they sent an XXL
WOW... where do I begin. I was so excited finding this company online but soon came to realize that a nightmare was going begin. It's pretty basic, I ordered a sweater in a medium size, they sent me a XXL. Ok, no problem right? Chatted online with several people and they told me they didn't have enough help to handle my issue in returning or getting the size sweater I originally ordered, couldn't believe my eyes when they replied like that. They then went on to say that we're to busy right now but we have your info and we'll get back to you asap, NO RESPONSE. So... I went to email and tried there.... Four times I emailed them with no response. I've given up and am now reversing charges on my credit card. I'm sooooooo disappointed in them. Do not order a thing from this company. On top of it all, all the product comes from China which in general is a big pain in the butt to try to return. My nightmare is now going on for over a month of trying to work out my issue with them.
December 30, 2019
Unprompted review
Reply from Johnkart.com
Hey Darren,
Thanks for your review.
We're very sorry to hear that your orders have been delayed.
Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time.
Please email us on care@johnkart.com and we'll investigate this issue further.
Again, apologies for the inconvenience caused.
Have a great day,
George
hi purchased a Jacket for my son and…
hi purchased a Jacket for my son and he loved it . i am happy with the service . overall i will definitely buy again . i am waiting for black friday collections . i came to know about johnkart.com through pinterest as they have huge community .
November 12, 2019
Unprompted review
The processing and delivery time is…
The processing and delivery time is very slow and when emailing, the customer service is non existent. Has put me off buying online.
November 8, 2019
Unprompted review
Reply from Johnkart.com
Hey Shayne,
Thanks for your review.
We're very sorry to hear that your orders have been delayed.
Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time.
Please email us on care@johnkart.com and we'll investigate this issue further.
Again, apologies for the inconvenience caused.
Have a great day,
Rob
I ordered a sweater from this company a…
I ordered a sweater from this company a month ago and I've had one email saying it's on its way. When? Will I get it?? The reviews on here for this company makes me think I got robbed.
October 18, 2019
Unprompted review
Horrible company in China.
Sent a wrong item and is not accepting a return for refund and not replacing with the correct item. Outrageous!
October 12, 2019
Unprompted review
Reply from Johnkart.com
Hey Frank,
Thanks for your review.
We're very sorry to hear.
Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time.
Please email us on care@johnkart.com and we'll investigate this issue further.
Again, apologies for the inconvenience caused.
Have a great day,
George
Reply from Johnkart.com
Hey sasha,
Thanks for your review.
We're very sorry to hear .
Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time.
Please email us on care@johnkart.com or 24x7 support toll free in webstore and we'll investigate this issue further.
Again, apologies for the inconvenience caused.
Have a great day,
George
Aren't responding to my emails asking for a return
My expectations with an article have not been met. I wanted to return it. But the Johnkart support service isn't responding to my emails.
June 5, 2019
Unprompted review
Reply from Johnkart.com
Hey Frank,
Thanks for your review.
We're very sorry to hear .
Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time.
Please email us on care@johnkart.com or 24x7 toll free customer support number on web store and we'll investigate this issue further.
Again, apologies for the inconvenience caused.
Have a great day,
George
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