John Muir Mount Diablo Health System Reviews 

2
TrustScore 3 out of 5

2.9

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Company details

  1. Mental Health Clinic
  2. Health Consultant
  3. Mental Health Service

Information provided by various external sources

Describes services offered at the John Muir Medical Center in Walnut Creek, the Mt. Diablo Medical Center in Concord, and The Medical Pavilion for behavioral and substance abuse treatment.


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2.9

Average

TrustScore 3 out of 5

2 reviews

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2.9

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(2)

1 review in the last 12 months

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Rated 1 out of 5 stars

Medical neglect, retaliation, patient abandonment – then they denied my record amendment

ohn Muir Hospital engaged in a sustained pattern of medical neglect, retaliation, and constructive abandonment that caused catastrophic, permanent harm.

What they did:

· My primary care physician refused timely follow-up for a deteriorating condition, explicitly prioritizing new patients over existing urgent care. When I complained, they labeled my complaint "bullying" and escalated me to administrators – then encouraged me to "seek other care" while I was in acute medical distress, without referral or transition plan. They ignored ER findings and specialist documentation, refused to diagnose or treat, and repeatedly demanded I return to work with no medication or plan – directly causing loss of FMLA and disability benefits. By April 2024, they had constructively abandoned me: no discharge, no referral, no notice – just appointment schedules showing zero availability for six months. When I requested to amend my medical records, they denied it without legal justification and told me to schedule an appointment that didn’t exist.

John Muir is dangerous. Do not trust them with your life.

Date of experience: July 2021 – April 2024 (ongoing harm)

Resulting harm: Organ damage, severe PTSD, job loss, housing loss, permanent disability, and thousands in out-of-pocket costs – including leaving the country to find care.

Violations of law (California):

· Health & Safety Code §§ 123100–123149.5 (record access & amendment)
· Business & Professions Code § 2056 (retaliation)
· § 2234 (unprofessional conduct)
· Civil Code § 56 et seq. (CMIA privacy)
· Common law patient abandonment

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

Johnmuir, Berkeley is a Terrible place to go to!

Unfortunately, I am a patient of Johnmuir Health in Berkeley, California. Recently I had a serious spine surgery. I am in serious pain. One of the doctors, Dr. Sebastian Groot, who is not my personal physician, unnecessarily butts his head in my case. I addressed my request to Dr.Kathryn Malone, my personal physician. Dr. Sebastian Groot interfered and refuses to give me the pain medicine!

I am in serious pain. This is Friday! Where can I go to? The pain is unbearable. John muir does not have a telephone number.

July 23, 2021
Unprompted review

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