John Scott Works Reviews 6

We went with John Scott Works to design, make and install a mezzanine floor, they did an amazing job from start to finish. Personable, always at the end of the phone / email and extremely helpful.
We had concerns about this project as we had to keep production going once the steels had been installed, we need not have been worried, it was completed on time and very professionally. Thank you so much.

Where do I start. From start to finish it’s been a joke. We was meant to get a delivery in July, then we got an email saying it would have to be delivered later in July. Then we got another email saying it would be delivered 21st August, then it got changed again to 28th August. When the stuff finally got delivered, we realised only half of the stuff was actually delivered, and we had to wait another week to receive it. When we approached the company about this the only thing they had to say was sorry, and this is simply not good enough as it is unprofessional and like them we are trying to run a small family business but have had to let down customers and push their jobs back due to waiting for this company to deliver our materials which meant we lost over £3000 because our customers could not wait any longer. It has been excuse after excuse, with no real reason for pushing the delivery dates back 4 times. To be honest, they offered us £500 as compensation because we had lost money due to their mistakes, but the £500 didn’t even cover 2 days work. After that, they then proceeded to only deliver half of the materials which meant we had to push things back further. For us to take a hit like that from something that wasn’t even our fault is astonishing and very detrimental to our small business, and they simply did not care and just kept brushing us off. They knew this delivery was important as it is for a special needs school, and they were reminded of this numerous times, however they did not seem to care. We have kept all the conversations between our business and theirs, including emails and recordings of phone calls.

We had a mezzanine installed in our warehouse by Dennis, Stuart and John from John Scott Works. We are extremely happy with the finished result, the quality of work carried out is excellent and the speed which the guys worked was impressive. They were friendly and professional and were fine about working around our team, as the business operations had to continue while they worked, which gave them an extra challenge.

Overall this is a solid company, really strong team, thanks to Dennis, Stuart, John and Carly the project manager.

Their sales manager Stephen Dimond is completely rude and unprofessional. I emailed him and told him that their customers/competitors have quoted the job much cheaper than them. I also found out that his company have stopped them from quoting for our job, which may well be against the UK competition law. He then phoned me and called me "disgusting". He also said I knew nothing about the law and didn't want to deal with me anymore. That's how John Scott Works treat its customers!!!

I have had John Scott Works complete a mezzanine floor for me in the last few weeks. They worked well with other contractors and nothing seemed to much trouble for the fitters. A great service from start to finish, i would highly recommend so much so they are currently completing drawings on a second job.

had a few early issues but all got sorted in the end. Final product was good quality with good workmanship.