Johnsons Cars LTD Reviews 

2,193
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,301 reviews, reviewers overwhelmingly had a great experience with this company, featuring dependable vehicles, comfortable facilities, and welcoming showrooms. Customers frequently praise the staff and sales team for being exceptionally helpful, professional, and patient during purchases without applying any unwanted pressure. People also deeply appreciate the smooth sales process, clear explanations provided throughout, fair trade-in offers, and consistently attentive customer service. Some reviewers were not happy with communication issues, poor scheduling, and unexpected delays experienced during their routine service visits. Consumers occasionally noted isolated instances where aftercare support, vehicle checks, or problem resolution did not quite meet their overall expectations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently welcoming, polite, and... See more

Service

People report positive experiences with service, highlighting professional and welcoming staff who make the... See more

Product

Customers had positive experiences with product, noting that vehicles are presented in top class condition... See more

Customer service

Clients share positive opinions on customer_service, noting that the team is professional, friendly, and... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travelled some distance to buy my car. All tests had been done and work completed beforehand. Friendly and welcoming staff. I was offered tea or coffee. All paperwork was completed efficiently and I... See more

Rated 5 out of 5 stars

Presently I am having a tough time with my cancer. Having to get your car through the MOT is an added worry you do not want. Johnsons Volkswagen Stafford were excellent in organising the day, keeping... See more

Rated 5 out of 5 stars

Johnsons Wolverhampton VW are the best sales group I have met. Each of them are very welcoming, knowledgeable, professional and patient. They are ready to answer all your questions and make you fee... See more

Rated 5 out of 5 stars

Lucille was great- massive thank you! This car was the most expensive thing Ive ever bought- Lucille gave us time to think, answered all our questions and never pressurised us. When we found a known i... See more


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Accessories Store
  4. Used Car Dealer

Written by the company

Founded in 1999, Johnsons Cars has built itself up to become one of the largest independent car dealerships in the country, through being committed to providing the highest level of customer care and satisfaction in everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(2,193)

1,273 reviews in the last 12 months

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Rated 5 out of 5 stars

I was happy with the service at…

I was happy with the service at Johnsons Ford Tamworth because salesman very upfront about vehicle and costs. The question about a test drive, I couldn't have one in the car I was interested in and finally purchased as it was not on site at the time. As for a test drive I was trading in an earlier model of the same car so I was quite happy going over the newer controls on the new vehicle, which the salesman demonstrated."

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Hyundai Excellent customer service.

Had a few issues with my car I bought in February,I can't fault the dealership from start to finish sorting out a curtsey car.
No stress at all.
Unfortunately I ended up changing my car for a different one.
The team couldn't do enough for me.
All happy and sorted now.
Big extra thank you to Mike and Richard who really looked after me.
I would definitely still recommend buying a car from Hyundai. Liverpool

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

The best…

Johnsons Wolverhampton VW are the best sales group I have met. Each of them are very welcoming, knowledgeable, professional and patient. They are ready to answer all your questions and make you feel heard and respected. The vehicles are also very reliable.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Purchase of Honda EN:Y1

Staff were very polite and professional.
Elle was very helpful and took care of everything.
She made sure ever little detail was correct and I am very pleased with my purchase. ( E:NY1)

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

I was delighted with the…

As usual I was delighted with the service I had from Honda Oxford - the pickup the office staff and the work was all excellent Thank you
The reason I didn’t do the judge review was there were some questions that were not applicable to me butI wasn’t given an option to say so as they wouldn’t let me leave them and move on so it was not possible for me to complete the survey

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Professional Service

There was a good choice of vehicles and, although I didn't intend to buy on the day, I was offered a fair part-exchange for my vehicle, so I went for it. I was also dealt with by a very friendly and professional member of staff, Giulia, who helped me make a quick decision.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Johnsons Fleet have been excellent

I ordered my Ioniq 5N back in January and Johnsons Fleet Services have been fantastic. From Order to Delivery updates were prompt and the team were always available to help with queried. The Aftercare has also been a standout. Would definitely recommend and would definitely be a factor when considering my next vehicle as good service goes a long way.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

The experience at Johnsons Hyundai…

The experience at Johnsons Hyundai Coventry was great because the sales person "Mitchell" was extremely helpful and found the colour and model of car we wanted at another branch and organised its collection to the Coventry site. Mitchell kept us in the loop at all times and couldn't have been more friendly and professional throughout the purchase. The reason I won't be having my car serviced there is because of the bad reviews. I will however have it serviced at another Hyundia dealership.
Excellent car and excellent sales. Thank you.

July 23, 2026
Unprompted review
Rated 4 out of 5 stars

Great service

Great service. The staff were helpful and guided me in choosing only the essential services which is applicable for my scenario, which helped me save money.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

A Second Perfect Experience

This is the second vehicle our family have purchased from Johnson’s VW Stoke within 3 months of each other. On both occasions the service and attention to detail provided by Jasmine the Sales Representative at Johnsons VW Stoke has been exemplary. I would strongly recommend you visiting the Stoke Dealership and choosing your next vehicle and feel confident and relaxed during the whole process. Jasmine has all the skills to make your experience perfect. Thank You Andrew Rennie

This is the second vehicle our family have purchased from Johnson’s VW Stoke within 3 months of each other. On both occasions the service and attention to detail provided by Jasmine the Sales Representative at Johnsons VW Stoke has been exemplary. I would strongly recommend you visiting the Stoke Dealership and choosing your next vehicle and feel confident and relaxed during the whole process. Jasmine has all the skills to make your experience perfect. Thank You Andrew Rennie

Two very good experiences.

July 24, 2026
Unprompted review

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