Gareth & Harry P. spent yesterday afternoon installing my new hot tub and nothing was too much trouble. A great credit to their company and a first class installation. Software needed a tweak after in... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Danielle was very helpful throughout the installation process of our sauna and hot tub. When a few issues came up, she handled them quickly and efficiently.
My partner and I visited and purchased a hot tub last year. Spoke to Marc who was fantastic and always on hand now to give advice on how to maintain the tub , free expert advice on the other end of a... See more
What a great company - 5-star customer service from start to finish! They are friendly, professional, and clearly know what they were doing. Antony in the aftercare team provided fantastic communic... See more
Company details
Written by the company
Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.
Contact info
Sarre Business Centre, Canterbury Road, CT7 0JZ, Birchington, United Kingdom
- 01634 566 005
- customercare@johnsonswellness.co.uk
- johnsonsleisure.co.uk
4.6
Excellent
274 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hot tub service Joe
Hot tub service engineer Joe was very helpful and provided some great advice over managing future care. Most impressive.
May 30, 2024
Unprompted review
Delivery guys who set the tub up…
Delivery guys who set the tub up (Jordan, Rob and oli) done an excellent job friendly knowledgeable and worked tirelessly to get it sorted and when there was a manufacturing issue they made sure they sorted rather than palm it off onto the maintenance/repair team..
May 29, 2024
Unprompted review
Hot-tub service excellent
I would really like to thank Jake for being such a lovely person, so polite, answered every question I asked, he gave me some really good advise on some of the queries, I would definitely use Johnson’s again for a hot-tub service, we need a few more people like Jake in the world, he’s a Keeper. Thanks again x
May 9, 2024
Unprompted review
Jake clearly knows what he's talking about…
Jake clearly knows what he's talking about. I addition to the service itself he was a wealth of information about how to maintain my hot tub so it will last as long as possible.
May 8, 2024
Unprompted review
Jo and Jordan were great
Jo and Jordan were great ! Really helpful and took time to make sure everything was right.
Thank you great service !
May 2, 2024
Unprompted review
Amazing service
Very professional at all times. Difficult to get where I wanted it but they went above and beyond to get it there. As soon as they turned up they didn’t stop working till they left. Thank you very much
April 3, 2024
Unprompted review
Reply from Johnsons Wellness
Hi Chris,
Thanks for the feedback.
We pride ourselves on our ability to solve tricky problems in order to get the right results for our valued customers so glad to hear we did that for you!
Hope you enjoy the spa immensely.
Kind regards
The Team at Johnsons
Thank you Aaron and Gareth
Two lovely friendly lads , Aaron and Gareth came to talk me through all the details on how to maintain and enjoy my new hot tub.
They were very thorough and were also able to confidently answer all my queries too.
Many thanks lads!!!
April 22, 2024
Unprompted review
Very exciting day for the family
Very exciting day for the family. 2 great guys delivered and installed our hot tub. Joe and Sam are very professional guys. Installed item with out a problem and went through the set up with us stage by stage.
April 18, 2024
Unprompted review
Hot tub delivery and installation
Aaron,joe,sam, Jordan have installed my hot tub and were friendly, helpful and great fun to have in the garden. The new hot tub is amazing. Thanks guys
April 16, 2024
Unprompted review
Nate did a first class job replacing 2…
Nate did a first class job replacing 2 of our pumps
April 16, 2024
Unprompted review
Just taken delivery of our Hot Tub
Just taken delivery of our Hot Tub and Aaron,Sam and Tony were brilliant. Explained all the workings and had a great chemistry lesson! The lads were very polite and full of chat, it's so nice to receive such great customer service.
Would highly recommend and now just waiting for the tub to heat up and the wine is on ice!
April 4, 2024
Unprompted review
Reply from Johnsons Wellness
Hi Andrea,
Thanks for the amazing feedback.
We always aim to please and it sounds like the guys did us proud.
Hope you enjoy the wine!
Kind regards
The Team at Johnsons
Jordan and Dylan sorted it all out!
Jordan and Dylan arrived to set up our new hot tub, they were excellent throughout and very knowledgeable. Felt like they went to a lot of trouble to ensure everything was set up correctly including setting up the water treatment schedule etc. great experience today.
March 27, 2024
Unprompted review
Excellent service from start to finish
Excellent service from start to finish. The delivery of the tub was as planned and Jake and Aaron were friendly and efficient. They walked me through the running of the tub and the chemicals as well as giving some great advice and tips. Thanks for everything.
March 26, 2024
Unprompted review
Amazing service from Jake and Aaron
An absolute amazing service from Jake and Aaron on fitting our new tub. Super efficient guys, kind, and so pleasant to work with.
March 26, 2024
Unprompted review
A slightly bumpy road on installation day…
We purchased our hot tub from the Three legged Cross site through Kevin who was really good.
The installation team arrived on the day. Gareth was brilliant. He was very professional and despite hitting a few obstacles with his company he remained composed and very polite throughout. Gareth is an asset to his company and without him things could have gone very differently.
Yes, there were a few hiccups on the day but all in all a reasonable experience.
One thing I would mention to all potential hot tub buyers from Johnsons Wellness, if you use your own qualified electrician to install the electrics make sure that they are there on the day of installation. It is a very grey area that caused me some stress on the day and should’ve been brought to my attention at point of sale.
All sorted now and a very happy customer.
March 5, 2024
Unprompted review
Reply from Johnsons Wellness
Hi Mr. Ingram,
Thanks for your feedback and please accept our apologies for any confusion regarding the requirements on the day of installation.
We’re glad to hear that you’re happy with the overall outcome though.
However, as customer satisfaction is of the utmost importance to us, one of the senior team will be giving you a call to discuss the matter in a bit more detail.
Kind regards
The Team at Johnsons
Nathan came out to fix my hot tub issue…
Nathan came out to fix my hot tub issue and was not only very good at his job but also a very friendly and personable guy.
He fixed my problem efficiently and kept me informed about what was wrong and how he was fixing it. First class.
March 25, 2024
Unprompted review
Reply from Johnsons Wellness
Hi David,
Many thanks for this!
Nathan always aims to please and, like all of our technicians, has a great record for resolution.
We’re sure he’ll be glad to know that he can add another happy customer to his already impressive list!
Kind regards
The Team at Johnsons
Outstanding customer service
Ross came out to help with an emergency situation where Hot Tub would not run. He solved the problem quickly and then went out of his way to talk us through how to avoid this error in the future as well as tracking down a replacement filter while he was on site. Can’t thank him enough for his manner and professional standards.
March 21, 2024
Unprompted review
Thanks to a great delivery team Jake…
Thanks to a great delivery team Jake and Jordan! Efficient, tidy and explained everything we needed to know. Brilliant service
March 19, 2024
Unprompted review
Fantastic delivery and installation by…
Fantastic delivery and installation by Jordan,Joe and Gareth
Super quick , tidy and informative great work thanks
March 14, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.