Johnsons Wellness Reviews 

275
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and installation teams for their helpfulness, politeness, and extensive product knowledge during showroom visits and setups. Consumers also note the smooth delivery and efficient service provided by professionals who ensure everything operates perfectly before leaving. Some reviewers were not happy with communication gaps and lengthy delays regarding after-sales support, missing items, and incomplete deliveries. People also mentioned encountering unexpected product discrepancies upon arrival and experiencing frustrating response times when trying to resolve issues. Buyers noted that chasing for updates negatively impacted their wellbeing after initial purchases.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting team members for being polite,... See more

Service

Clients share positive opinions on service, frequently describing the staff as polite, efficient, and... See more

Product

Consumers find product to be a mixed experience, as many reviewers report receiving exceptional quality items... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrived on... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising the fantastic support, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gareth & Harry P. spent yesterday afternoon installing my new hot tub and nothing was too much trouble. A great credit to their company and a first class installation. Software needed a tweak after in... See more

Rated 5 out of 5 stars

Danielle was very helpful throughout the installation process of our sauna and hot tub. When a few issues came up, she handled them quickly and efficiently.

Rated 5 out of 5 stars

My partner and I visited and purchased a hot tub last year. Spoke to Marc who was fantastic and always on hand now to give advice on how to maintain the tub , free expert advice on the other end of a... See more

Rated 5 out of 5 stars

What a great company - 5-star customer service from start to finish! They are friendly, professional, and clearly know what they were doing. Antony in the aftercare team provided fantastic communic... See more


Company details

  1. Hot Tub Store

Written by the company

Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

275 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(275)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Johnson’s hot tubs

Tony and Jordan arrived on time in appalling weather and installed the hot tub exactly where I wanted it and ran through how to maintain and control it. Very friendly guys. Nothing was too much trouble and they left me their contact number in case I have any difficulties. Would highly recommend.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant experience buying our Kilimanjaro

Brilliant experience buying our Kilimanjaro spa from Johnson’s. Gordon in the Eastbourne Showroom was really helpful with all our questions and a thoroughly lovely bloke to deal with.
Jo, Jordan and Tony arrived to commission the hot tub for us and they were great. Polite and helpful and showed us exactly what we needed to do to look after the spa.
All in all a good experience thanks to the individuals mentioned. Thanks fellas 👍

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Review for Jake and Gareth who…

Review for Jake and Gareth who installed my hot tub. Two very polite and attentive young men, they were helpful and informative. They did a very neat and tidy job taking into account our wishes. They cleared all the packaging away after they had finished. Very happy with the service.
Thank you.

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

Jake came to service our hot tub

Jake came to service our hot tub, he was, friendly, informative, tidy and efficient, he told us what he was doing so we knew the process and gave us some great tips on what routine to keep in between services and regular cleans. I now also know how to change the time. Thanks Jake.

October 20, 2023
Unprompted review
Johnsons Wellness logo

Reply from Johnsons Wellness

Hi Carol,

Thanks for the great feedback!

We aim to ensure that all of our engineers and technicians give our wonderful customers this level of support, so it’s great to see that Jake is consistently impressing the customers he visits so much that they feel compelled to write him a review!

Well done, Jake and thanks for letting us know, Carol!

Kind regards

The Team at Johnsons

Rated 5 out of 5 stars

Jake and the team were brilliant

Jake and the team were brilliant. Great communication, cared about our needs and requests, polite, thoughtful and worked hard to get things done on time. Jake also ran me through everything I needed to know about the hot tub and made great recommendations about the orientation. Couldn’t recommend Jake, Johnsons and Wellis more!

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

Johnson's summerhouse/shed

Our summerhouse/shed was built on time and efficiently by three different teams, one to actually build the building. Which was remarkable to watch the structure grow such a short time. The next team came and fitted the roof and the last team the decking and window. The only negative we have is that not all the parts were delivered initially, how can you miss a door and door handle? This caused a slight delay in finishing the project, as repeatedly the handle was forgotten on each trip! If it was not for Gordon in the local showroom who provided a handle we doubt whether it will have ever arrived. Apart from that all workers from the initial constructor,whose name we can't recall, were a credit to your Company. From Kurt the salesperson, Gordon in the sales office and the snagger who came and rectified a couple of things. Especially a mention of thanks to Michael B, Adam and Albert who laboured so well. Thankyou to all for such an efficient service and put our faith back into the British workmen!

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Genuine firm from top to bottom..

FROM INITIAL CHAT WITH THE AWESOME SALES MANAGER TIMUR; TO JOE THE LOGISTICS MANAGER TO GARETH & JORDAN WHO DELIVERED & INSTALLED OUR HOT TUB & SPENT 30 MINS RUNNING THRU ALL OF THE INSTRUCTIONS/GUIDES WHILST I VIDEOED THEM - THE EXPERIENCE HAS BEEN VERY PROFESSIONAL & THEY DO WHAT THEY SAY THEY'LL DELIVER....

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from the advice we…

Excellent service from the advice we received before & during purchasing from Jenny & Simon, the site visit and the installation guys. Jake who installed it was brilliant. Helpful, polite and an all round fantastic job

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

THE place to buy your hot tub

After months of trying to make up my mind who to buy from, I happen to visit Johnson's, it was immediately evident these were to people to trust, I'm so glad we did the informative sales team, the effortless purchase to the brilliant installation team Jake & Jordan, extremely professional, keen to make sure you are left feeling confident with the features and ongoing upkeep, the team are fantastic and can not do enough!

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Jake,Gareth and Darren were amazing as…

Jake,Gareth and Darren were amazing as the gap was only an inch away from not being able to fit it was very tricky but they were so positive and managed to pull it off. Johnson’s customer care also great and well communicated.

August 22, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent installation service

Jake, Joe and Darren were excellent. We had an old hot tub that they took away. It was wooden and fell apart, they couldn’t have been more polite and up to the challenge of breaking it down and removing it. Also so helpful and polite, nothing was too much of a problem for them. Highly recommend them. Thank you.

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

Had the pleasure of Jake and Dan…

Had the pleasure of Jake and Dan installing our Fab HotTub today and they’ve done a grand job . It looks amazing and would have hardly known they were here . Good at their job and very patient and informative a credit to your company Thank you guys 👍

July 27, 2023
Unprompted review

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