Drover Reviews 

Why did you ever sell to Cazoo. Drover was amazing. Cazoo is worse than the devil. 😈

Drover were really good, but experience with Cazoo has been terrible. I will not be taking another car up with Cazoo.

Drover is most Dreadful company, for all following reasons experienced with them:
1) Raising weekly rental within 7 of exchange of contract, claiming the supply company forget to apply a price increase.
2) Ignoring certified existing car damage certificate from their own car supplier before receiving the car with all exterior scratches.
3) Ignoring Photographs marked with time/date& location before contract.
4) Ignoring photographs of car condition upon returning the car.
5) The worst customer service agents in UK.
6) Lies & more lies regarding price renewal & more importantly upon returning the car,
Photographs couldn't be opened, the image is too small, images too big, send them in different formats, at the end denying the obvious by saying " its not the same "
" it's different damage".
7) This company should be avoided at all cost& should be reported to the financial authorities for fraudulent practices

Wow. Wow Wow.... The changeroo is dreadful. The staff of this 'Cazoo' are all named with R... Rob. Rachel... Raqueal. Absolute nightmare, at one point I thought this was all a scam,
Moving forwards, my subscription with Drover came to an end the 1st of June, I returned Drover's vehicle to Cazoo, in impeccable condition. I just wanted to be situated in another car and for life to continue as usual... Clearly this was not what Cazoo had in mind...
So I got made redundant during the awful pandemic last year, and yes I still kept to my payment plan and made them as promised, a day or 2 late but, with the dreadful year we had, it was to be expected.
Anyways things perked up towards the end of lock down and I got a new job that paid more than my previous employer...
I provided evidence of my affordability with a series of bank statements....
My current employer provided a headed letter stipulating my wages and the bonuses that I have earned.
Guess what with alllll that.
Cazoo... Denied me a vehicle... The evils, so now
After being given the absolute run around, literally, I send them bank statements, a letter from my employer, everything to be situated in another vehicle. They turned me down.... Why we ask?...
Well Cazoo does not practice what they preach, they want us the clients to tip toe around them and be mindful of the current pandemic, yet when it comes to the client, they do not show the same virtue....
I would advice anyone, that this Cazoo is extremely callous, and to just know that they will happily entertain your fantasy about being approved, then leave you high n dry without a pot to wee in.

Agree with Melanie - I have suffered the same experience, was really happy to be honest but the change over to Cazoo has been dredful ' no real communication and a total change in terms - all the joining fees etc pointless. For example , just to update the car I have to another one as its run its time I now need to pay out £1500 + the part month for old one - if If I could do that I would not be subscribing !!! When called and emailed , clearly Cazoo really don't care about the Drover customers - here is another whopper , they no longer charge for pick up or delivery but as I am old drover - I will have to pay near £200 for collection, but I obvs won't need to do that if I take a cazzo car - this review is getting duplicated on Cazoo aswell the whole change and take over of drover has been awful!

UPDATE: Although I am disappointed with the change they have reached out and made some resolutions to my complaint. Rob from the customer service team has done fine for me . I will still struggle with the upfront payment but my complaint has been acknowledged and resolved - I have regarded my review from 1 star to 3 stars as the communication of the changes has been dissapointing and should have been done better

Have been so impressed with Drover up until today. Joined last year and paid the ONE OFF subscription fee and got the car I wanted (wasn't the first choice I'd originally booked but liked this one better anyway so was happy). Today informed that the contract has moved to Cazoo and when my current subscription ends in August, I have to apply again and pay a 2 month deposit. Drover always promoted that you paid the ONCE subscription and NO DEPOSITS, so that £250 subscription fee was a waste of money. The transfer of data and provider wasn't even communicated in advance to customers. And the great referral scheme that bought down the cost of the monthly payments also gone.

DO NOT USE THIS COMPANY!

I leased a car from them in 2018 for 12 months, then it was recalled before the agreement was up and I had nasty calls from the fleet company they use, I was then given another car this time for 24 months and again it was recalled early and again was given another car, the swap over was messed up due to admin on their end and I was left without a car one week before the birth of my child, which was stress I did not need, and I also had to go collect as they messed up the delivery.

Since then, I no longer have a subscription with Drover as the last car was recalled early yet again and have decided to get my own car finally. Now the problem I face are Drover saying I caused more damage to the car, when the only damage I reported was to one wheel which I pointed out when the car was collected. I then received a long damages list none of which were present when the car left me. I now also need my no claims certificate, which they say they cannot obtain, though they are the ones who took care of the insurance. My new insurer will not accept the letter from Drover (understandably), so now have to pay a much much higher premium.
I cannot stress enough how bad this company are and the only reason I went with them was because of bad credit. I urge anyone thinking of using this company to reconsider as you will end up worse of in the end and the customer service is extremely shocking.

Booked the car for 24 months. Payment due date was the 12th of every month, changed it to 24th to suit my pay day but had to pay to cover from 12th to 24th.
After 12 months, drover emailed saying they were changing insurance supplier and prices would go up. I agreed as it was last minute email and no chance to find alternate insurance. Drover did not explain that the due date will revert back to the 12th after the price increase and insurance change. On the 12th, I receive email with payment due. I call up and they say I have to pay again for date change. They are not willing to understand what I had to say. In the end it is waste of time talking to drover. Poor customer service, threatening emails of money that is owed, threatening messages including calling the police to take the car. Overpriced for poor service. Gave their car back and got a better deal elsewhere.

Everything was easy first class all.the way and the car is amazing!

I was a little cautious after reading some reviews but I cannot fault them so far. Easy to order, great communication with the company, delivered first thing in immaculate condition by a friendly helpful delivery driver.

So far I am very pleased and the price including everything is superb.

I can only give 5 stars for the outstanding service I’ve received. I was in contact with Laura, she processed my booking the same day and exactly 7 days after I was driving my new car. Laura also explained everything in details, answered all my questions, she was very polite, friendly and professional. The delivery driver was also very kind man, showed all about the new car, we even had a short friendly conversation. He gave me enough time to look for any scratches etc. The car is new so in excellent condition. I’m honestly very happy so far. If anything ever change my mind I’ll update my review. So far everything is perfect.

Amazing service, diligent, great to deal with. And amazing cars

Exceptional service, Everything about the process was easy and very fast would definitely recommend Drover.

Excellent customer service from the time I registered myself on the website. My lead contact was very keen to get the best suited car for my needs within my budget. She took extra efforts to get me a great car.

The car delivery was seamless and quick. The car (BMW 5 series 2018) was delivered at my door step, nice and clean. Have been enjoying it since then.

The on going customer service is great too. I had a query regarding London congestion charge and the response from Drover team is fantastic.

Keep up the great job team Drover!

Echoing what others have said. Poor admin experience from start to finish. Late and ineffective/next to useless handover of vehicle. Almost no help whatsoever trying to sort out problems afterwards. I've had to suggest solutions and bend over backwards / take ages to try to sort this out. In 1 week Drover have converted me from someone who thought this could be a great way to own and run a car to someone who is glad I only signed up for a year and can't wait for it to be over.

ADDITION IN RESPONSE TO DROVER: to try to make out in your response this is some kind of issue with Tesla is at best, disingenuous. Your response is what I have experienced so far: Customer Service Platitudes, with the entire emphasis on platitudes with no service

Excellent service from start to finish. New car ordered and delivered within a week! Would highly recommend to any one!

I've yet to see the car but I am very impressed at how quick the process is. I got my subscription sorted in less than 3 days.Amazing!!!! Very excited to see the car soon.

Super smooth process...

About a week from application to car delivery.

Great communication from Drover Team and the delivery team...

My experience with Drover was nothing but positive, other than a few loose crisps between the steering column & dashboard cluster 🤔.

Once I reserved my chosen vehicle the replies were swift, and they kept me up to date on the progress, everything they say, happened on time smoothly.

I definitely use drover again and recommend them highly for car rental.