Easy to use for my small business. I can create and share work schedules for my employees, they can set up their schedule preferences, and request time off. Easy to use for clocking in and out and ke... See more
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Review summary
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What people talk about most
Based on these reviews
I love using Homebase. I started by using the timeclock, and now we use it for payroll too. The reason I am giving it 4* instead of 5 is because it takes a long time to resolve tax problems. Hopefully... See more
Company replied
Our employees can navigate and clock in and out just fine, however we have multiple departments and the notifications from all departments go to everyone. We've reached out before (via email because... See more
Company replied
The AI support has been actually good for general questions. The human support has been phenomenal. There are some features however that I wish we could have -like separate schedules by department i... See more
Company replied
Company details
Written by the company
Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 150,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. Homebase helps you: ✅ Save managers 5+ hours a week ✅ Automate time tracking with our free time clock ✅ End scheduling chaos with reminders, templates, shift notes ✅ Centralize team communications ✅ Run payroll (no manual data entry or paperwork!) ✅ Get help to stay compliant with federal, state, labor laws ✅ Integrate with your POS, sales tools, job boards, business tools, payroll provider ✅ Stay connected with our iOS and Android apps You're in good company: • 2,000,000+ hourly workers conquer their workdays with Homebase • Best Payroll for Hourly Teams 2024 - USA Today Blueprint • Best Time Clock 2023 - The Motley Fool • Best Scheduling 2023 - Investopedia • Best HR & Employee App 2023 - The Webby Awards
Contact info
Pacific Ave 1800, 94109, San Francisco, United States
- joinhomebase.com
3.4
Average
159 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Implementation Not Ideal
All 5 of my accounts were not implemented correctly. I have had IRS send me notices because of it. The implementation process should be more thorough. And then when I tried reaching out to the two people that set up me account, they won't return my emails.
August 6, 2025
Reply from Homebase
Hi Kristi — we’re so sorry for the experience you’ve had. Dealing with IRS notices and account setup issues is incredibly frustrating, and it’s even more disappointing when you don’t hear back from the people you trusted to help. That’s not the level of service we aim to provide, and we truly apologize.
We want to get this resolved for you as quickly as possible. Please email our tax team at tax@joinhomebase.com from your Homebase user email so we can investigate the issue thoroughly and make it right.
Thank you for your honesty—we take your feedback seriously and are here to help. 💜
We are progressing a lot of competition…
We are progressing a lot of competition but im persisting on new recipes for the new season an up coming season
August 7, 2025
Reply from Homebase
Thanks so much for the 5 stars, Charles! It’s inspiring to hear how you’re staying focused and persistent, even with a lot of competition. We’re proud that Homebase can support you as you push forward with new recipes and prep for the season ahead. Keep going—unstoppable teams like yours are what we’re all about. Thanks for being the best part of Homebase. 💜
We use the system very lightly and it…
We use the system very lightly and it works for us.
August 7, 2025
Reply from Homebase
Thanks so much for the 5 stars, Denise! We're so glad to hear that even with light use, Homebase is working well for your team. Whether you’re using just a few tools or the full toolkit, we’re here to make work easier for unstoppable teams like yours. Thanks for being the best part of Homebase. 💜
Reply from Homebase
Thanks so much for the 5 stars, Melissa! We’re so glad to hear you’re loving how user-friendly Homebase is—and that scheduling and payroll are a breeze. That’s exactly what we’re here for: making work easier for hardworking, unstoppable teams like yours. Thanks for being the best part of Homebase. 💜
Reply from Homebase
Thanks so much for the love and 5 stars! We're thrilled to hear that Homebase has been easy and convenient for you—that’s exactly what we aim for. Making work simpler for unstoppable teams like yours is what we’re all about. Thanks for being the best part of Homebase. 💜
Easy to use for my small business
Easy to use for my small business. I can create and share work schedules for my employees, they can set up their schedule preferences, and request time off. Easy to use for clocking in and out and keeping track of hours worked. Highly recommend!
August 7, 2025
Reply from Homebase
Thanks so much for the kind words and recommendation, Ancy! We're so glad Homebase is helping you simplify scheduling, time tracking, and time off management for your small business. That’s exactly what we’re here for—to make work easier for unstoppable teams like yours. Thanks for being the best part of Homebase. 💜
Reply from Homebase
Thanks so much for the 5 stars, Debra! We're so happy to hear that scheduling has been easy with Homebase—that’s what we’re here for. Helping hardworking, unstoppable teams like yours save time and stay organized is what drives us. Thanks for being the best part of Homebase. 💜
I like what it offers.
August 5, 2025
Reply from Homebase
Thanks so much for the 5 stars, Salam! We're so glad to hear you're enjoying what Homebase offers. We're here to make work easier and more efficient for unstoppable teams like yours. Thanks for being the best part of Homebase. 💜
Homebase saves time on payroll and billing
I use Homebase mainly for timesheets for my construction company. It makes keeping track of employee hours so much easier and saves so much time. Also, I can send the customers a copy of the time sheets when doing billing to show customers the actual hours worked on their project.
August 1, 2025
Reply from Homebase
Thanks so much for the 5 stars, Ken! We’re proud to support your construction company and thrilled that Homebase is helping you save time on payroll and billing. Making it easier to track hours and keep things transparent for your customers is exactly what we’re here for. Thanks for trusting us—and for being the best part of Homebase. 💜
Having the ability to keep up with…
Having the ability to keep up with employee timesheets on my computer or my phone is awesome.
I am able to make corrections easily and also have the timesheets available for payroll on time.
August 1, 2025
Reply from Homebase
Thanks so much for the 5 stars, Doris! We're thrilled to hear that managing timesheets from both your computer and phone is making things easier. That’s exactly what Homebase is here for—saving you time, keeping things simple, and helping you stay on top of payroll. Thanks for being the best part of Homebase. 💜
Wonderful Business Tool!
Homebase has made scheduling, employee timesheets, time off requests and tracking other important information so easy! Super user friendly! We also love that it has to option to connect to other programs like Quickbooks!
October 1, 2024
Reply from Homebase
Thanks so much for the amazing review, Theresa! We’re so glad Homebase is making scheduling, timesheets, and time off tracking easier for your team—that’s exactly what we’re here for. And we're thrilled you're enjoying the QuickBooks integration too! Helping unstoppable teams like yours save time and stay organized is what drives us. Thanks for being the best part of Homebase. 💜
Scheduling is very easy
Scheduling is very easy! I appreciate that I can check locations of employees upon clock in/out. The mobile app allows me to function while away from the office.
August 1, 2025
Reply from Homebase
Thanks so much for the 5 stars, Dawn! We’re so glad Homebase is making scheduling easy and giving you the tools to manage your team—even when you’re away from the office. That’s what we’re here for: helping unstoppable teams like yours stay connected and in control. Thanks for being the best part of Homebase. 💜
Team scheduling function is great
I just use the free version for scheduling my staff. It works very well for me and them, very easy to use for scheduing and switching shifts. We like the chat function, too.
August 1, 2025
Reply from Homebase
Thanks so much for the 4 stars, Andrea! We're glad to hear the free version is working well for you and your team—and that scheduling, shift swapping, and chat are all helping things run smoothly. If you ever need support or want to explore more tools, we’re here! Thanks for being the best part of Homebase. 💜
Homebase is really easy to use to keep…
Homebase is really easy to use to keep track of time worked. At the end of a week, it is easy to download a summary report or the actual time card.
July 31, 2025
Reply from Homebase
Thanks so much for the 5 stars, Virginia! We’re thrilled to hear Homebase is making it easy to track time and pull reports—saving you time and simplifying your week. That’s what we’re all about: making work radically easier for unstoppable teams like yours. Thanks for being the best part of Homebase. 💜
Easy to set up
Easy to set up, easy to use and great fast customer service. We have used Paychex and ADP in the past. YOU TOP THEM HANDS DOWN!!
July 31, 2025
Reply from Homebase
Thank you so much for the amazing review, Rebekah! We're honored to hear that Homebase tops your past experiences with Paychex and ADP—that’s exactly what we aim for. We're here to make work radically easier for unstoppable teams like yours, with tools that are simple, powerful, and backed by real support. Thanks for being the best part of Homebase. 💜
Economical Fees
We are a small business with less than 10 employees, and the service works well for our needs.
July 31, 2025
Reply from Homebase
Thanks so much for the kind words, Jaclyn! We’re proud to support small businesses like yours—teams that are mighty, focused, and getting it done every day. We're glad Homebase is working well for your crew. If you ever need anything, we’re here to help. Thanks for being the best part of Homebase. 💜
Worth the money...maybe?
Appreciate the time stamps on messages sent and viewed schedules but constant updates that take the site 10 steps back, updates on the site in the middle of a work day instead of the weekend or overnight disrupting operations, updates that make no sense like search results on the managers log showing in random order and not chronological. Feels like I'm paying for a service that is never 100% operational.
July 31, 2025
Reply from Homebase
We’re really sorry to hear about your experience and truly appreciate you sharing it. Our updates are always meant to improve the experience—not disrupt it—and we’re so sorry that hasn’t been the case for you. We understand how frustrating mid-day changes and broken workflows can be, especially when you're trying to run a business.
Your feedback is incredibly valuable and helps us do better. We’d love the opportunity to walk through these issues with you and help make things easier. Please reach out via the Support tab in the app or email us at help@joinhomebase.com. We’re here to help—and we know we’re nothing without our customers. 💜
Homebase has been a blessing.
Homebase has been a blessing to our company, and your team has always been excellent with us. I want to thank all of your team members for the outstanding work and your system.
July 31, 2025
Reply from Homebase
Thank you so much for the incredible review, Jesse! It means the world to hear that Homebase has been a blessing to your company. We're here to support unstoppable teams like yours with tools that make work easier—and we’re lucky to have customers as thoughtful as you. We’ll be sure to share your kind words with our team. Thanks for being the best part of Homebase. 💜
Keeping all references provided that reflect an organization's state tax requirements
The representative that helped me was very attentive and provided Outstanding Customer Service However the personnel that handle the federal/state taxes done not keep very good notes or messages. Homebase for the third time, therr quarters in a row, has flagged my 941 submission because of Texas Unemployment Taxes. Here it is again the my organization does not pay Texas Unemployment Taxes because IAW Texas rules/regulations/standards, you must have at least 2 or3 or more Full Time employees where as my company has only part time employees that work less than 40 hours a week
July 29, 2025
Still need to work out the kinks
Still need to work out the kinks for payroll. And this new AI hiring is garbage. Wish we had the option to go back to indeed or other job platforms.
July 1, 2025
Reply from Homebase
Hi Joseph — we're really sorry to hear about your experience and truly appreciate your honesty. We’re always working to improve our payroll system, so your feedback is incredibly important. If you're open to it, we’d love to talk more—please reach out via the Support tab in the app or email help@joinhomebase.com.
Our new Hiring system is designed to save you time and make hiring faster and more efficient, but we understand if it’s not meeting your needs. We’d love your feedback so we can keep improving.
Thanks for being the best part of Homebase. 💜
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