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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers had a great experience with this company. Customers frequently highlight the flexibility of the work, allowing them to assist others while managing personal commitments. Many find the experience rewarding, appreciating the opportunity to help people in need and build meaningful relationships with clients. The staff is often praised for being exceptional, and the overall user experience is described as positive and easy to navigate. However, some customers also noted issues with payment, including concerns about mileage reimbursement and occasional delays in receiving pay. A few other people also felt that the service was being misused, with some clients requesting cleaning services for those who could do it themselves. Additionally, some reviewers expressed dissatisfaction with customer service, citing lack of follow-up on concerns or difficulties with account access.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising their helpfulness, quick responses, and... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising the service as great and... See more

User experience

Consumers find the user experience to be positive, often describing it as user-friendly, easy, and effective.... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers appreciating being paid as they go and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing frustration... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Knowing and helping people with different tasks, companionship, or transportation is flexible and work at your own pace. The company won with the job being flexible for others, so they can care for th... See more

Company replied

Rated 4 out of 5 stars

Papa Pals offers great flexibility and you will likely meet some clients who will become your true friends over time. If you are looking for a supplemental income, this is perfect. Last second jobs ma... See more

Company replied

Rated 4 out of 5 stars

The fact that papa pal exists to assist the elderly which are already sadly neglected , it’s also allowing for those of us who really care about them to provide many helpful services while also giving... See more

Company replied

Rated 5 out of 5 stars

I don’t have any complaints for Papa . I enjoy the upfront information given about members to help you decide a job. I have had to call in two grave concerns w/o any follow up if members were review f... See more

Company replied


Company details

  1. Home Health Care Service
  2. Pharmacy

Written by the company

Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health. Established in 2017, Papa offers the following services: transportation services, running errands, help around the house, teaching technology and offering an amazing social experience. Although Papa’s main office is located in Miami, FL, Papa is now available in all 50 states through the convenience of our app. For more information, visit www.papa.com.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great support from papa staff

Great support from papa staff. Papas family courteous, welcoming, supportive to member and friendly to Papapal. Papapal staff available and supportive as needed.

December 22, 2024
Unprompted review
Papa logo

Reply from Papa

Thanks for sharing your feedback with us, Irma! We appreciate it! 🌟

Rated 2 out of 5 stars

Two reasons people work for Papa

Two reasons people work for Papa. One, to help others. Two, to be paid for a job well done. I loved working for the two individuals that I worked for. Pleasant experiences. However, I was told to sign up for payment after first visit. Found out after first visit they wanted me to sign up before any visits. Papa still doesn't have my information to pay me. That is the reason I canceled my next two visits. I felt bad about that. However, I want to be paid for visits. So all in all my experience is falling each day. Will I be paid? I don't know. I hope so. I would love to continue to work for Papa. Helping people is rewarding work. Charity work is fine. When your bills are paid. And you knew it was charity beforehand.

December 20, 2024
Unprompted review
Papa logo

Reply from Papa

Hi Jamie, we're sorry to hear this. We take all feedback very seriously and all reviews are raised with the relevant team for consideration. Our team would be more than happy to provide some assistance. Can you please submit a ticket to our team at the link here: https://papa.com/palsupport? Once submitted, be sure to keep an eye out for a confirmation email and other updates.

Rated 5 out of 5 stars

Best pay by hour job in Ocala Florida

Best pay by hour job in Ocala Florida. Easy App to navigate, Fast response on text messages from customer service, a lot a customer available in your area.

December 19, 2024
Unprompted review
Papa logo

Reply from Papa

Thanks for sharing your feedback with us! We appreciate it! 🌟

Rated 5 out of 5 stars

First time

Today was my first time with a pal and it went well. Overall it was fun.

December 18, 2024
Unprompted review
Papa logo

Reply from Papa

That's great to hear! Thank you for sharing your feedback with us. 😊

Rated 5 out of 5 stars

App is great

App is great. Literally one click away from directions, finding Pals near you.
More info on payment. I still can’t find info on how or when will the payment will go through.
Do we get to see what our Pals say after our visit? Maybe to improve for next time.

December 16, 2024
Unprompted review
Papa logo

Reply from Papa

Hey there, thanks for your feedback! We always appreciate hearing from our Papa Pals. Please be assured that your comments will be raised with the relevant team for consideration. Have a great day! 😊

Rated 1 out of 5 stars

Good Intentions - Cumbersome process

Though the experience with the client was nice, the app itself is cumbersome. I have to utilize one app to look at incoming jobs, a different app to determine if the pay is there and another app to communicate with staff. The app did not provide amount for job until the job was accepted and completed. (No Bueno!) Now the amount of pay is in dispute, I am having to utilize a different platform (No link provided to direct me to).

December 14, 2024
Unprompted review
Papa logo

Reply from Papa

Hi Angie, we're sorry to hear about your experience. Please be assured that your comments will be raised with the relevant team for consideration. Thank you!

Rated 5 out of 5 stars

Love it

Heather was so nice and helpful! The company is great! They made sure to let me know that our safety comes first. They make sure we are more than ready to fulfill the tasks.

December 15, 2024
Unprompted review
Papa logo

Reply from Papa

Thanks for sharing your feedback with us, AliYah! We appreciate it! 🌟

Rated 1 out of 5 stars

Employees

Employees, agents, do not care about members. Been lied to. Stolen from.
Horrible employees. Treating members lesser than.
Beyond words wish my insurance would drop this horrible non-service.

December 31, 2023
Unprompted review
Rated 2 out of 5 stars

Healthcare Plans that provide companship hours for 2025.

I contacted Papa Pal asking for information on what Healthcare Plans for 2025 is has signed contracts for Papa Pal companionship hours (30 annually). The agent was not made aware of the information and Andrew Parker (CEO) has not responded to my email request for this information. Many with one exception "Golden Kidney" have not extended this service to it members for 2025. Guess Papa will go out of business and It's pals will have to find other jobs.. I loved my pal.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

So far I like Papa pal is easy and…

So far I like Papa pal is easy and convenient. side job or extra money.

December 10, 2024
Unprompted review
Papa logo

Reply from Papa

Thank you for taking the time to share your feedback with us. We appreciate it! 🌟

Rated 1 out of 5 stars

Auto insurance coverage

I worked for PaPa pals about a year. It was great until I had a small fender bender in a Doctor's parking lot. My insurance company informed me I didn't have the correct insurance coverage. Even though I have full coverage. I need a commercial insurance. My insurance company wouldn't cover any damage to my car or the other party's vehicle. I called papa pal they told me that they only covered the client that I took to the doctor, not me. So,I learned that day I wasn't ever covered with any insurance, even though I have full coverage. But it's not good while using my vehicle for my job. My insurance company told me most people don't even know that their personal auto insurance isn't good if your using your vehicle to make money. Papa pal workers check with your auto insurance company and see if your covered.

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Nice app

Nice app! I enjoyed it! Very convenient! I’m think it will grow to be wonderful

December 4, 2024
Unprompted review
Papa logo

Reply from Papa

Thank you, Desiray! We appreciate you. 😊

Rated 4 out of 5 stars

I’m a team member

I’ve been apart of the Papa Pal team for over a year. I really enjoy working with them. I especially enjoy working with my clients on a weekly basis. Having familiarity with them helps to build a lasting relationship. With the flexibility to build my own schedule according to my busy life is a real plus. With any business there are always good and bad things that could make or break a company. But I do believe that Papa Pals is striving for excellence.

December 3, 2024
Unprompted review
Papa logo

Reply from Papa

Thank you for taking the time to share your feedback with us. We truly appreciate it. 😊

Rated 5 out of 5 stars

I really love this platform want to get…

I really love this platform want to get the word out so more people can get the help they need

December 1, 2024
Unprompted review
Papa logo

Reply from Papa

Thanks for sharing your feedback with us, Heather! We appreciate you and all of the awesome work you do as a Papa Pal! 🌟

Rated 5 out of 5 stars

I love this company overall

I love this company overall. I barely started but I understand all my obligations because I've been giving caregiving for a lot of years. So belonging to another company for me is the best, and I believe this company is gonna go strong and strong in california, or it's radius

November 30, 2024
Unprompted review
Papa logo

Reply from Papa

Welcome Moni! Thank you for taking the time to share your feedback with us, we appreciate it. 😊

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