Root Insurance Reviews 

I was on the phone for 35 minutes and couldn't get an answer to a simple question. All their agents are from some foreign country and have problems with English. The agent kept saying the same thing that was not part of my question. (Does a vehicle for sale need to continue having liability insurance if no one is driving it? Any potential buyer that would wreck the car on a test drive would need to file a claim under his or her insurance, correct?)Good Luck if you want to try getting any straight answer. God help someone that would need to file a claim, it will take days, I'm sure.

Warning they track through the root app. My insurance when up $30 in 3 months. No pass tickets or accident.Coverage is little to none yet so expensive.They track on your phone through GPS. Kinda creepy. They have a reputation for rise rate.

Easy. Fast. Fair price. All good but insurance is expensive everywhere. I don't know the quality of care until I get thru my first experience with Root. If my price lowers in 6 months, I'll probably stay, raise any more and I'll shop around. Time will tell.

I received an offer in the mail from your company so I decided to check into changing insurance companies. I found the application process very straightforward and easy to maneuver through. You offered me aI received a offer in the mail from your company so I decided to check into changing insurance companies. I found the application process very straightforward and easy to maneuver through. You offered me a very fair price and plan and I found that the documents were also very easy to access.

They make you think your saving money and that with the test drive your payment may go down um no my driving score was 9-10 and they still couldn’t give me a legit reason why I’m being canceled had the wrong credit score for me and everything !! DONT WASTE YOUR TIME !!!

Root made it easy for me to get insurance.

I needed insurance for both vehicles, one owned, the other financed and Root Insurance made the entire process extremely easy and expeditious!

I've used root for over a year. Husband had 2 accidents last year no problem with claim. In April my son had an accident its been almost 2 months with no communication on paying out my claim.

The test drive is simple and easy to use. The app is also easy to use. Root holds true to their promise to give breaks to safe drivers. This is important to me, being I am not paying for other drivers who are not so safe. I believe this value they have promotes safe driving habits. The insurance is high standard and to add more coverage to your policy is very reasonable. Highly recommend Root. I am more than satisfied with my experience and the insurance I have with Root.

Root insurance is a good company to have on your side.. I am happy to be with this company.
thank you Root insurance

I got a car 6 months ago through carvana and they had a partnership with root. So I selected it with the 'hassle free' car purchase. Root is a terrible insurance company that requires you to have an application on your phone for ANYTHING, to pay your bill, to cancel it, to do anything! You have to have this application on your phone that will override all of your permissions, including battery optimization, because all of the things it's going to be snooping on will drain your battery quicker than you could ever catch up with. You would think calling the 1-800 number holding your debit card in your hand could get your bill paid but no, they refuse to take it over the phone. It must be done through the app because they want you backed into a corner with no choice but to put that terrible privacy eroding application on your device. Don't do it. Don't give up your battery and don't give up all of your privacy. And it's not even worth it because they're not that cheap. Not at all.

I enjoy the cheaper saving on insurance but.. I pay $16 on fees alone for installment fees and renewal policy fee. They seem to want you to want you not to pay monthly.

Never had a problem but it feels like there squeezing money put where they can

Worst insurance I have ever had. I lost my job because they wouldn't send coc documents in time. I waited 5 days and they refused to send them. They won't send documents to the bmv on time and your license will get suspended and they just keep saying 5 to 10 business and still don't send it. Get progressive they send all documents needed asap

I’ve had Root Ins approx 1 1/2 years. Recently, we had a hail storm and I contacted Root Thru their claims app on my account. I immediately received a response requesting pics of the damage - submitted my pics (white vehicle) which was hard to see the damage. They issued a check within 1 day byof their estimated costs and told me they know the damage was probably more and I could take to any local repair shop in my area. I got in two weeks later with the dent repair shop and they submitted more photos and damage costs - Root didn’t hesitate to pay. They authorized the repairs (over $8000) the same day and also contacted car rental for me to drive vehicle while mine was being repaired.
I had nothing but excellent customer service when I received emails and actually phone calls from my adjuster. I give them 5+ stars if I could. Anytime I’ve had any claims in the past with local popular insurance companies I was told I had to go to certain shops and the insurance adjusters made the decision as to what was needed.
Thank you Root for your excellent service and low monthly costs. It’s so much appreciated.

Bought insurance for a car that I purchased through Carvana - returned the car to Carvana the next day because of mechanical issues. Had to send them a letter that the car was returned, but THEN in order to get a new quote, they charged me even MORE money telling me that I had to REINSTATE the policy I had in order to get a new quote. Ultimately, I did not choose to go with Root for my insrance and they refused to refund that extra money until I got YET ANOTHER LETTER from Carvana with a new current date on it....WTF???? RUN...RUN FAR, RUN FAST - RIP OFF! Ran me all over hell and back to get my refund for a policy that I never actually used!

My experience may be totally different from others, but these guys are rude, miss leading and above all discriminatory. I pay 250 for liability.. yeah.. I know..

Root is the absolute worst insurance company I have ever dealt with in all my years of driving
They denied my claim for a horrible car accident even though my policy documents show my policy was in effect from 4/16 at 12:01am until 10/16 at 12:01am
They still denied my claim and wont allow me to speak to anyone in corporate office or anyone who is in charge as if they are hiding something big
Root insurance is the shadiest and most disgraceful insurance company out there and I highly recommend staying far away from being insured by them bc I got 7 people so far to come forward to state they did the exact same thing to them and I am sure if I continue to dig, that number will multiply by more than double or triple
Their representatives, adjusters, supervisors and everyone that works there are rude and sound like they are hiding something
I have never dealt with an insurance company that would not allow me to speak to someone higher up in corporate headquarters
I will not stop til thet take care of what they have according to their documents showing I waa in fact covered for this accident
My policy started at 12:01 AM and Root denied my claim for a car accident they won’t let me talk to anyone in Corporate office I have written letters I have spoken to people in their office all incompetent young people no one in a high position and no one that can help me this is ridiculous this place is a scam and a farce and a pyramid scheme and I’m telling you to avoid them if you can I don’t recommend doing business with Root insurance I’m stuck with them for another month until I rectify this and then can leave their insurance company I’ve already been told by Toyota that I have another insurance company I can go to but I need to stick it out to fight them

This insurance company is the absolute worst! I had been on a policy with my x husband for several years. Root dropped me off his policy with no reason, and then blocked me from being able to retain new insurance in Florida with any other company! I had to go thru hell to find new insurance and I almost lost my job as a delivery driver due to that! My x husband called, tried adding me back to the policy, was told no can't add me, still no reason given. I do not have a bad driving record. And I was with them for a long time. I think that's terrible customer service. I think that's terrible behavior and that is not business like. Is this how they treat their customers who have been with them for several years? I will be letting everybody I can know about root insurance. The worst company and their customer service is awful as well. I finally found new car insurance, and I am talking to a lawyer about what happened with Root, seeing as tho I was dropped without notice, and my DL was suspended bc of it. I had to pay 150$ to reinstate it, and I'm going after Root for the 150$ I had to put out to fix this, I almost lost my job, and Root is going to reimburse me for my troubles. They will be hearing from my attorney.