American airlines website and app had been saying for six months that our travel documents were in order for trip from Tucson to Dublin with transit through Heathrow. Day before the trip we can't get... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used Sherpa to obtain e-visas for multiple countries throughout my travels, and I have always found the process simple and easy. The website is easy to navigate and offers valuable information... See more
India e-Visa was finalized in less than 24 hours, so I was very pleased. The only thing I would improve on is the invitation letter... for starters, it should be listed under "What You Need" (such as... See more
Easy peacy application and payment. Would have liked along the procure of approval from (in this case Malaysia) now and than the status of application. On arrival at Kuala Lumpur airport, just an elec... See more
Company details
Written by the company
To help travellers move freely and shift how the world's leading travel providers think about travel identification.
Contact info
Toronto, Canada
- support@joinsherpa.com
- joinsherpa.com
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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fast and easy
September 28, 2026
Quick and easy service
Quick and easy service. Thank you. One question though !!!
Is this multiple entry visa ? Or
I Do I need to apply the visa again as I will be travelling to another country for few days and returning to Canada via Heathrow.
Thank you.
October 4, 2026
fast reaction
October 2, 2026
Sherpa streamlined our visas for Egypt
Sherpa streamlined our visas for Egypt. The application said various versions of a photo of one of our passports were unclear when they weren't and Sherpa did something to make one acceptable. Friends have needed 7 attempts to have an 'acceptable ' photo
October 5, 2026
goa holiday
the whole thing from start to completion was outlined very well great experiance
October 4, 2026
The instructions were unclear
The instructions were unclear. I had to restart several times and re-ener information.
It crasjed sever니 times.
Terribke. Ze대 stars - fo bette4 design team. Dont yse a lucrative minopoly as an excuse.
October 2, 2026
Reply from Sherpa
Hi Jong,
Thank you for bringing this to our attention. We are very sorry to hear that you experienced repeated website crashes and had to re-enter your information multiple times. We know how frustrating technical glitches can be, especially when preparing for travel.
We are actively sharing your feedback with our product and design teams to help us fix these stability issues and make our forms clearer and easier to complete.
If you would like to share any further details about what happened or if you need assistance with your application, please reach out to our team at support@joinsherpa.com. Thank you again for your time and feedback.
Best regards,
Reply from Sherpa
Hi Albert,
Thank you for sharing your feedback with us. We are very sorry to hear that you found our application form difficult to navigate.
We always strive to make applying for travel documents as straightforward and user-friendly as possible, and we are sharing your comments directly with our product team to help us improve the form design.
If you need any assistance or if you would like to share additional details on how we can improve, please feel free to reach out to our team at support@joinsherpa.com. Thank you again for your time, and we wish you safe travels!
Best regards,
No issues with application process
October 4, 2026
good pretty straightforward but bit…
good pretty straightforward but bit pricey thanks
October 4, 2026
Rapid Reassurance
I had a rapid response from the Sherpa Team when I enquired if a flight change required me to resubmit. They reassured me that my original submission was still valid
October 2, 2026
NOT APPROVED THE FIRST TIME
NOT APPROVED THE FIRST TIME
I was not approved for a UK Visa, and I didn't realize that until the next day. The cause of the disapproval wasn't made clear. The only thing I could figure out was that my US passport photo was a little too light. But it is the only one I have. I resubmitted and it got approved. I was worried my work trip would need to be cancelled.
October 2, 2026
Reply from Sherpa
Hi,
Thank you for your feedback.
We would like to clarify that your UK ETA application (SH-739172524) has already been approved and the approved ETA has been delivered to you.
If you are referring to a specific issue or if there is anything else you would like us to clarify regarding your approved UK ETA, please explain your concern in more detail so we can assist you accordingly.
Sincerely,
TDAC an easy process!
This was an easy process and eased my mind about the travel through customs.
October 4, 2026
Rapid excellent service always!
October 2, 2026
Reliable and efficient service.
October 4, 2026
Unprompted review
Language needs to be clearer
Language needs to be clearer.
All passengers landing in England need to complete ETA. ETA REQUIRED FOR ALL PASSENGER; visiting or traveling through to final destination (another country.
Secondly photos required were accepted initially by system only to be rejected later by reviewer (fingers holding passport for photo). Wasted time, greater frustration.
Took too long for approval, missed flight. We’re TSA PreApproved, GOES (Global Online Entry Systems) approved. With A.I. advancements, travel clearances AA embedded within AA profiles the whole process would take minutes… not hours.
Other passengers in same “bind” used a different application and were being approved within 15-20 minutes.
October 4, 2026
Reply from Sherpa
Hi,
Thank you for your message.
We would like to confirm that all passengers included in order SH-541397923 have already had their UK ETAs approved and the approved documents have been delivered to you.
Regarding your comment that the language needs to be clearer, could you please explain in more detail what information you would like clarified or what specific part of the UK ETA requirement you are referring to?
Once you provide us with the additional details, we will be happy to clarify the requirement and assist you further.
Sincerely,
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