Joint Electrical Services Ltd Reviews 197

Excellent communication with administrative staff followed by a personal call from the chief engineer who took me though some simple tests for my Barazza gas hob. This saved JES an unnecessary call out and a needless charge for me.

JES, were courteous, fair and efficient. A rare service in a harsh world. I would highly recommend this company.

Shocking customer service. Was left shaking and upset after being shouted at for not reading my emails properly, and not paying the full price up front before they arrived. Tried to reason with them and offered 50%. Have never been asked to pay full price for any possible work, and then have to wait for a refund. I didn't trust them as felt bullied. Don't think they would have spoken to my husband in the same way, if he'd been home

Joint Electrical Services Ltd recently replaced my Bora ceramic glass hob, and the whole experience was outstanding. Communication was smooth, the process was handled professionally, and the quality of service was first‑class.
A special mention goes to Michael, the engineer who carried out the work. He was friendly, knowledgeable, and took the time to explain everything clearly. His approach made the whole process easy and stress‑free, and his professionalism was genuinely appreciated.
Highly recommended—first‑rate service and a great team.

I have no hesitation in recommending Joint Electrical Services Ltd. I recently had a problem with a combi oven I purchased and imported from Italy. JES Ltd dealt with the company on my behalf and rectified the fault in a timely fashion. I couldn't have wished for a better experience. Thank you

Excellent service. Came and fixed my bora hob within a day of me reporting the fault. Now works perfectly. Thankyou

Great service. Easy to schedule. Excellent communication before and on the day. Friendly and informative during the repair. Will definitely use again and highly recommend.

Everything was simple and straightforward from start to finish. Engineer was polite and clean in his work. Cooker hood repaired and working.

Great communication and great service - our problem was fixed and the extractor fan works really well now - thank you!

I cannot speak too highly of JES. Their operatives worked long and hard to service our 30 year old Godin cooker and did an absolutely excellent job. It's like new now. They also put down mats and left the kitchen spotless. Thank you guys.

Excellent communication and reliable. Very professional technician.

Easy system to organise the service visit, provision of time slot the day before. Engineers turned up on time were courteous and professional. It was not a straightforward repair, they discussed the options and checked at each stage whether we were happy with the proposed course of action. They replaced everything (oven, drawers etc) and left things clean and tidy.

We are reaching the end of a major house rebuild/renovation. We have had every trade imaginable working on the house in the past year and a half, and although we are happy with the overall outcome, we have had some very disappointing experiences with companies we have worked with. JES however were amazing. We contacted them to come to install our new Bora hob. They made sure that they had all the information they needed and requested photos of the location it was to be installed. Then we had a detailed call which covered all aspects of the install down to what colour silicone was to be used. The installer was clearly very experienced with this quite specialist hob and we were very quickly impressed with his skill and attention to detail. The finished result was perfect. The whole process was so stress-free it was something quite unfamiliar to us after so many bad experiences! We would definitely come back to them for any further electrical work we might need doing.

Had a fault develop with our Bora hob. Spoke to their customer service the next morning to book a repair under warranty. Within a couple of hours Anne from JES had called me to tell me someone would be with me first thing the next day. Then received an email to confirm details, followed by a text message the morning of, telling me precisely when the technician would arrive. Michael was prompt, extremely tidy and careful, got straight to the issue, showed us what it was and fixed it and was gone within an hour. Impeccable service all round.

Exceptional and reliable care and service from this company from the MD throughout the company.

Excellent. On time, resolved the problem which was more complicated than Westin had indicated. He had the replacement part. Also helped retro fit the extractor properly as it had not been done by our kitchen company. Cleaned uo and left a satisfied customer.

Michael repaired our Bora hob after it developed a fault. The service was impressive both in terms of communication beforehand and the work on the day. The circuit board was swapped out and the hob was working again. We couldn't expect any better. Many thanks and keep up the good work.

On time, courteous and quick to fix the problem.

First class service. Prompt arrival, Mike was very polite tidy and informative. The fault was quickly identified and replacement component fitted. I would highly recommend this company.

Joint Electrical Services have been out twice to carry out warranty repairs on our Bora Professional 3.0, and on both occasions the experience has been faultless. Their workmanship is thorough, clean and efficient – you can tell they take pride in what they do. Communication was excellent both before and after each visit, keeping us well-informed throughout. Highly professional and dependable – would definitely recommend.

Wonderful experience from making the appointment to the engineer visit completing the job efficiently! Thankyou.