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Join the Claim Reviews 776

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently found the user experience to be straightforward and the claim process easy to navigate, with clear and concise instructions. Many appreciated the simplicity of the website and the forms, noting the absence of complicated jargon, which made the process accessible and user-friendly. The service provided was frequently highlighted as excellent, with many feeling well-informed throughout. However, some customers also noted that signing documents electronically was occasionally difficult. A few other people also expressed concerns about the clarity of communication, particularly regarding the lack of updates after submitting claims.

What people talk about most

User experience

Customers had positive experiences with the user experience. Many reviewers found the application process... See more

Claim

Customers consistently note positive experiences with claim. Many reviewers found the process of making a... See more

Website

Reviewers mention positive feedback about the website. Customers consistently found the website easy to use,... See more

Instructions

People report positive experiences with instructions. Customers consistently find the guidance clear,... See more

Service

Consumers find service to be positive. Many reviewers praise the valuable and excellent service provided,... See more

Based on these reviews

Rated 5 out of 5 stars

Form is very easy to fill in -hardest part was signing the document! Support for queries is excellent both from the join the claim site -done on what’s app and also contacted KP law for queries who we... See more

Company replied

Rated 5 out of 5 stars

Was very easy and helpful thank you and I hope that the claim is put to good use as I am very disappointed in such a data breach and worries me that I have been a coop member and the security is not... See more

Company replied

Rated 5 out of 5 stars

Really appreciated the help given as had to stop the application part way thru as my wife was out with the Sparks Card but was able to recommence where I had left off. Great service! 👍

Company replied

Rated 5 out of 5 stars

Never really give Coop claim a thought until I read details of what actually happened,soo easy to fill in claim form & see what results

Company replied


Company details

  1. Media Company
  2. Legal Services

Written by the company

Join the Claim is the UK’s leading consumer hub for group legal actions. We are not a law firm. Our role is to raise awareness of corporate wrongdoing – from data breaches to unfair practices – and, where appropriate, connect potential claimants with SRA-regulated UK partner law firms running legitimate no-win, no-fee group claims. We understand that joining a group action can feel confusing or intimidating. Legal language is often complex, and the process can seem unclear. That is where we come in. With a focus on clarity and transparency, we explain potential claims in plain English, outline what they involve, and make it clear when compensation may be available. If a partner law firm is actively running a claim, we offer free online eligibility checks so you can quickly see whether you may qualify. If eligible, we can connect you directly if you decide you want to proceed. If a claim has not yet launched, you can register for updates and stay informed. We may receive a referral fee from the law firms we introduce, but we do not charge you to check your eligibility or register for updates. At its heart, Join the Claim exists to make collective justice more accessible, straightforward and easier to understand.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

776 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

It was very simple to do

It was very simple to do

December 22, 2025
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Mrs.Hilary,
Thank you so much for your feedback. We are glad to hear that you found it very simple to do. If you have any questions, please don't hesitate to reach out.

Best Regards,
The Join the Claim Team

Rated 5 out of 5 stars

Very quick and simple

Very quick and simple, easy process

December 22, 2025
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Nichola,
Thank you so much for your feedback. We are glad to hear that you found the process very quick, simple and easy. If you have any questions, please don't hesitate to reach out.

Best Regards,
The Join the Claim Team

Rated 5 out of 5 stars

Smooth and informative

Smooth and informative

December 22, 2025
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi there,
Thank you so much for your feedback. We are glad to hear that you found the process smooth and informative. If you have any questions in the meantime, please don't hesitate to reach out.

Best Regards,
The Join the Claim Team

Rated 5 out of 5 stars

Very Easy to Claim

Very easy to fill up

December 22, 2025
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Mr. Amrik,
Thank you so much for your feedback. We are glad to hear that you found the form very easy to fill up. If you have any questions in the meantime, please don't hesitate to reach out.

Best Regards,
The Join the Claim Team

Rated 5 out of 5 stars

Stress free claim

The form was easy to complete. It made making the claim stress free.

December 22, 2025
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Barbara,
Thank you so much for your feedback. We are glad to hear that you found the form easy to complete. Making claim processes stress-free is all we aim for, and we are happy that it came through in your experience. If you have any questions in the meantime, please don't hesitate to reach out.

Best Regards,
The Join the Claim Team

Rated 5 out of 5 stars

It was easy to complete and didn't take…

It was easy to complete and didn't take long or was completed

December 22, 2025
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi David,
Thank you so much for your feedback. We are glad to hear that you found the form easy and quick to complete. If you have any questions in the meantime, please don't hesitate to reach out.

Best Regards,
The Join the Claim Team

Rated 5 out of 5 stars

Coop breach of data

Very easy to follow instructions for claim

December 22, 2025
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Joan,
Thank you so much for your feedback. We are glad to hear that you found the form easy to follow. If you have any questions in the meantime, please don't hesitate to reach out.

Best Regards,
The Join the Claim Team

Rated 4 out of 5 stars

Well set out and easy to follow


Well set out and easy to follow

December 21, 2025
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Mr Wilson,
Thank you for your feedback! We’re really glad to hear that you found it easy to follow. If you ever have any questions or need support at any stage of your claim, we’re always here to help.

Best,
The Join the Claim Team

Rated 5 out of 5 stars

No problem at all in completing online…

No problem at all in completing online form

December 21, 2025
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Elaine,
Thank you so much for your feedback. We are glad to hear that you had a good experience. If you have any questions in the meantime, please don't hesitate to reach out.

Best Regards,
The Join the Claim Team

Rated 4 out of 5 stars

Being elderly I am not confident with…

Being elderly I am not confident with online forms. I tried filling in twice. Second time I found it easier and could understand most of the information. I am grateful for Coop’s honesty.

December 21, 2025
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Sheila,
Thank you for your honest feedback! We’re really glad to hear that you managed to complete it the second time. If you ever have any questions or need support at any stage of your claim, we’re always here to help.

Best,
The Join the Claim Team

Rated 5 out of 5 stars

Don’t know the results yet so can’t say…

Don’t know the results yet so can’t say a lot but registering was easy

December 21, 2025
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Valerie,
Thank you so much for your feedback. We are glad to hear that you found it easy to register. If you have any questions in the meantime, please don't hesitate to reach out.

Best Regards,
The Join the Claim Team

Rated 5 out of 5 stars

All good easy

December 21, 2025
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Terence,
Thank you so much for your feedback. We are glad to hear that you found it easy. If you have any questions, please don't hesitate to reach out.

Best Regards,
The Join the Claim Team

Rated 5 out of 5 stars

Easy to complete my claim form.

December 21, 2025
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Robert,
Thank you so much for your feedback. We are glad to hear that you found it easy to complete the claim form. If you have any questions, please don't hesitate to reach out.

Best Regards,
The Join the Claim Team

Rated 5 out of 5 stars

was easy to follow

was easy to follow

December 21, 2025
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Mr.Sue,
Thank you so much for your feedback. We are glad to hear that you found it easy to follow. If you have any questions, please don't hesitate to reach out.

Best Regards,
The Join the Claim Team

Rated 4 out of 5 stars

User friendly claim.

It was fast and easy to do.
Only concern in the beginning was concerns about it being a scam.

December 21, 2025
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Wazza,
Thank you for your feedback! We’re really glad to hear that you found it easy and fast to complete. We can assure you this is not a scam. We, Join the Claim, connect individuals with law firms handling group action claims. If you ever have any questions or need support at any stage of your claim, we’re always here to help.

Best,
The Join the Claim Team

Rated 5 out of 5 stars

Easy instructions to follow,now let's…

Easy instructions to follow,now let's see what happens.

December 21, 2025
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Michael,
Thank you so much for your feedback. We are glad to hear that you found the instructions easy to follow. If you have any questions in the meantime, please don't hesitate to reach out.

Best Regards,
The Join the Claim Team

Rated 5 out of 5 stars

Claim

Easy to fill in claim application

December 21, 2025
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Paul,
Thank you so much for your feedback. We are glad to hear that you found it easy to fill in the form. If you have any questions, please don't hesitate to reach out.

Best Regards,
The Join the Claim Team

Rated 4 out of 5 stars

Easy to complete ,good overall process

December 21, 2025
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi there,
Thank you for your feedback! We’re really glad to hear that you found it easy to complete. If you ever have any questions or need support at any stage of your claim, we’re always here to help.

Best,
The Join the Claim Team

Rated 5 out of 5 stars

Simple to do

Simple to do - easy guidance

December 21, 2025
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Kerry,
Thank you so much for your feedback. We are glad to hear that you found it simple to do. If you have any questions, please don't hesitate to reach out.

Best Regards,
The Join the Claim Team

Rated 5 out of 5 stars

Well coop has been very good to there…

Well coop has been very good to there people 👏 ad they always keep us updated with anything what they got going on ad am very happy to be a customer

December 21, 2025
Unprompted review
Join the Claim logo

Reply from Join the Claim

Hi Susan,
Thank you so much for your feedback. If you have any questions, please don't hesitate to reach out.

Best Regards,
The Join the Claim Team

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