Joint Living Reviews 2

My daughter has been in Brighton and had a great experience. Using deposit really helped and move in was easy. I reported a few things which were fixed. She’s enjoyed the house - heath hill avenue and its location. She can park her car and bus stop is right outside too. Only moving after 1st year as she’s hasn’t got on with her house mates. Joint living have been very helpful throughout.

Since moving in with joint living we have experienced nothing but issues since day one.
The rent advertised was false - only after we had paid the holding deposit did we find out it was £227.50 a week, rather than £210 like it was advertised.
We did not receive the fortnightly cleaning service we paid for until October when tenancy started in august. They claimed it was because the property was cleaned before we moved in so we got our moneys worth that way (its bare minimum for a house to be clean when you move in).
Issues take a long time to be resolved and aren’t handled properly - we complained about the black mould which one of the tenants is severely allergic to and a faulty shower, they eventually sent 2 workmen who simply painted over the black mould with normal paint, and told us we just need to clean the shower for it to work. Eventually we got them to replace the faulty shower after we got a second opinion who told us it was in fact broken.
We were left without heating for the first 3 months of living here as it was not working properly, it is also externally controlled by the landlord which we were not informed of.
The tumble dryer has been reported by the company to have a dangerous fault, but we were not informed and continued to use it normally for 3 weeks. They have provided no timeline for the repair or alternative clothes drying facilities and the washing line outside broke in September and they still haven’t replaced it.
There was a fault with the front door not closing properly or locking, which they then a few weeks later claimed was due to debris so if it happens again we will be charged, however this is not the first fault we’ve had like this as one of the kitchen windows broke and wouldn’t shut or lock a few months ago.
The toaster doesn’t work, they have left 2 broken microwaves in the property, the electricity in the kitchen regularly trips meaning if we aren’t home then refrigerated and frozen food has to be thrown away.
In conclusion we’ve been completely ripped off, we’re paying extortionate rent prices (more than any other student we know in bath) for a quite frankly hazardous home from a company that is rude and dismissive. Whenever bringing up any issues we are spoken to like we are simply just dumb students.