MISSING PACKAGE
i ordered some items waited for the delivery they have not appeareed since July 5th 2026. I contacted themm they said the items have been delivered but they havent, not to me, instead the courier left them at a drop box without my knowledge or consent and never told me nor have i received a QR code to collect them from wherever they are. This is not legal under UKLaw yet i am struggling to get a refund.I have been speaking to the customer support team and got nowhere. 2 packages have gone missing,one is in a parcel drop in was not told about and the other is still at the EVRI depot since 14/7 still on hold never attempted a delivery and now saying it it is delayed until the 27/7 and there is no way to speak to them except through an AI BOT
Reply from Jolieaprile
Dear valued customer,
Thank you sincerely for taking the time to share your experience with us. We are very sorry to hear that you were not satisfied with your recent experience, and we understand your disappointment. We are a licensed and registered company, and your trust is the foundation of our business. If you have not received your order, please feel free to send the details to our customer service email: service@jolieaprile.co. Our dedicated team will work diligently to resolve the issue within 24 hours. We believe that every problem is an opportunity for improvement, and we look forward to providing you with a better experience.