Jolliman Reviews 1,111

After ordering 3 pair of trousers and not trying them on at i later tried a pair on only to find that although the the waist size printed on the label was the correct size I could just about get them on but couldn't put hands in pockets and was very tight around waist, I've been a customer of Jolliman since 2014 I phoned customer service and told its hard luck I've missed my return date and nothing can be done although the trousers where made in Asia and not UK sizing the customer representative slammed the phone down on me so I am now contacting trading standards to report them for false advertising and shoddy goods

I ordered a lamp, which looks nothing like it did on the website. It’s very poor quality and totally different.

Jolliman contacted me quickly to resolve this. Despite the item being incorrect, their customer service has been very good.

Order placed on 26th January. Up to date 02.03.25 still not delivered.
Several phone calls to the company. " held up at customs , then has been dispatched" amongst reasons given. Contacted delivery company no item recieved! Call today oh we will send another. Phew exhausting!! We will wait until Friday then will ask for refund of money that HAS been taken..

A month after waiting for the order receiving no replies to my emails trying to get through by phone waiting ages on the phone then getting cut off! Told again the order has been delayed we are expecting it this week! Items ordered Jan 30th we are now March 2nd they don’t anticipate I would get it until at least 11th of March if I a, lucky! I told them to cancel the order don’t bother! Terrible customer service! Will never use them again

I returned a shirt that was far bigger than the size guide suggested and Jolliman have refused to refund the original delivery charge as they are required to do by law under the distance selling regulations. I am now £10.24 out of pocket as I had to pay for the return. I will never buy from this company again! The shirt took two weeks to arrive in the first place and the refund two weeks to come through. Dreadful service!
Update:
Jolliman have replied to my review but are STILL ignoring the fact that I have a LEGAL right to refund of the original delivery charge whether or not the shirt was faulty. Quote from Gov.uk website:
“ You must also refund the cost of standard delivery if the customer paid for it. If they paid for a more expensive delivery option, you only need to refund the cost of standard delivery.”
It’s time they learned the LAW! They are the only Company I have dealt with who have refused my rights like this. Don’t buy from them!!!

My elderly Dad asked me to order some light grey trousers for him on line which I duly did, and £55 was taken from his account. After waiting over two weeks, I enquired where they were. I was informed that they were out of stock. I then noticed that the invoice for delivery was addressed to my Dad with half of my address and half of his ie. two house numbers and two streets. I rang Jollimans again to outline this problem and was quite tersely asked why I'd not noticed this at the time ( I could have asked the same thing). The trousers eventually arrived after 6 weeks, still incorrectly addressed, and arrived at my address not my Dads as I had requested. On opening them instead of a light grey he saw in his catalogue, they were a very dark grey and were labelled Charcoal.
I sent these back and my Dad was refunded, but not for the postage I don't think.
I arrived home today to see a letter with the rogue hybrid address I have twice asked Jollimans to correct. It did not come from Jollimans but was from a Charity asking for donations. I see this as solid proof that Jollimans do not keep their data safe and pass details on to other organisations.
I am annoyed
A. That they take money even though they don't have the item.
B. They don't get the order right.
C.They don't respond efficiently to instructions about addresses
D. They have passed my personal information on to other organisations without consent because their admin failed to get my details taken off their system.

I ordered a pair of Suede Comfort Slip On Shoes - JD169. However, on receipt a dark brown colour had been supplied. On contacting Jolliman I was told they didn't offer a Taupe option. I sent photos of my invoice showing Taupe was ordered and also of the box labelled and pictured as such. I was informed that the dark brown colour supplied was merely a shade variation... Item returned and refunded but refused to reimburse P&P as return was due to my 'change of mind'. Will not be using this Company again.

I had been getting happier and happier... but. I went on the website today to discover that trousers I ordered just 7 months ago have risen in price 38%! (JA172) Come on!

So I've gone from really happy that I found Jolliman to 'no better than the others'.

This is the 1st time I've ordered anything from Jolliman and I'm so glad I did they kept me upto date when my order would arrive excellent quality I will definitely order from them again and I would definitely recommend them I'm very pleased with my order.

14th of August my dad ordered a pair of shoes and he still hasn't got them yet but every week is the promise they will be delivered and nothing I understand about the fire but really why strung people along just refund the money or be honest my dad has ordered lots over the years and he is 91 now and won't be ordering again
Shocking customer service honesty goes a long way

Jolliman Order:

Aug 22nd 2025 Order Placed for 10 items all shown as in stock. 3 Emails received, (1) Welcome to signing up. (2) 10% discount on first order. (3) Order acnowledgment.

Aug 23rd 2025 Email received advising of delays to their quoted 7–10 days order processing due to an incident in the vicinity of their premises. (Which was on the 27th July 2025, but nearly a month later still taking orders with no warning of delays on their website, morally and ethically I believe that is wrong)

Aug 25th 2025 Email Received, telling me all about Jolliman and how good they are and process orders quickly.

Aug 27th 2025 Email Received from marketing telling me “Summer Sale” still on , big discounts, don’t miss out etc.

Aug 28th 2025 Email Received from marketing telling me that the “Summer Sale” must end “Shop Now”!

Aug 28th 2025 Email sent to Jolliman. Extract as follows: Why are you marketing an pushing for sales when you are advising customers who order that you are currently encountering difficulties (due to a local incident) in honouring what is already a pretty poor 10-day order process?

Aug 29th 2025 Email received stating order despatched (3 items) & Yodel tracking reference and stating Yodel would advise on delivery date! Yodel received the parcel on Sept 1st and delivered on the 2nd.

Sept 22nd 2025 Email received stating order despatched (1 item) & Yodel tracking reference and stating Yodel would advise on delivery date! Yodel received the parcel on Sept 23rd
and delivered on the 25th.

Sept 24th 2025 Email received stating order despatched (1 item) & Yodel tracking reference and stating Yodel would advise on delivery date! Yodel received the parcel on Sept 25th and delivered on the 26th.

October 1st Since then nothing about the 5 outstanding items, no apologies no updates, nothing. One of the items (a coat) is no longer shown as being in their range, will I get it?

Initially I thought “Jolliman” have had a bit of bad luck; so give them a break. The more I thought about it, the more I became annoyed that they were still pushing for sales, a month after the neighbouring fire knowing the business was under pressure and struggling to get orders out. They should have stopped aggressively selling, communicated prior to accepting orders and payments and fallen back on their business continuity Insurance (assuming they have cover) as opposed to customers paying and waiting.

To put things into perspective I ordered 10 items form Cotton Traders on the Sept 25th 2025 all showing as being in stock. Got a confirmation Email the same day, confirmation of despatch the same day and everything was delivered on the 26th September. Pricing wise, no real difference like for like.

On the 5 th of August, I ordered 4 items from the men’s ware section, ready for my holiday, later that month.
The holiday came and went, without any of the items being delivered.
At the beginning of September, 1 item was delivered, with a note That the rest of the items would follow.
I have called the “Careline” twice, who have assured me that the missing items will be delivered in 7-10 days, they haven’t !
Over many years, I have bought a number of items from this company, which have been generally of good quality and delivered within the 7-10 days, as promised; not on this occasion !
I am very disappointed with their poor service and lack of accurate information . I do not need anymore waffle thankyou !

Deliveries are invariably longer than their intended 7 to 10 working days and recently they have been attributing this to a 'fire incident' near to their premises in West Bromwich (in June).
Its now nearly October but they are still stating this as the cause of the delays.
When is it likely to be resolved?

My elderly grandparents place an order end of June and they are still yet to receive their parcel. When I got through to them 4 weeks ago they advised they would send the items within the next 7-14 days. They said there had been a fire in their warehouse. To date, we have still not received any items. I have emailed their care team 5 times chasing this up and not had a response. I am going to raise a fraud dispute with the bank to obtain the money back. Awful awful company

ORDERED GOODS EARLY JULY AND GOT TOLD BECAUSE OF FIRE CLOSE BY THEIR WOULD BE A DELAY OK I THOUGHT CONTACTED JOLLIMAN AGAIN AFTER A FEW WEEKS THE SAID MY GOODS WOULD BE DELIVERED IN TEN TO FIFTEEN WORKING DAYS STILL STILL WAITING I WILL NEVER DEAL WITH THIS COMPANY AGAIN

I ordered a portable air conditioner from Jolliman, but the wrong item was supplied. Despite repeated emails and calls, I received no meaningful response. The matter was only resolved after I initiated legal action through the County Court.

I was eventually refunded in full, including my court fee, but only after a lengthy process. Buyers should be aware that my order was not fulfilled correctly, and resolution required formal legal proceedings.

I ordered grey trousers from Jollimans in early August but not seen anything yet. Getting fobbed off with it’ll be one more week.
I won’t be ordering from them again I’m afraid.
They always were so good. Vey disappointed.

Ordered 2 pairs of cords. First time I put one pair on the zip broke straight away, I paid to have a new zip put in but this only last a couple of wears . I informed the customer care team who told me to send them back and they would put a new zip in, I explained this had already been done at my own expense and asked for a replacement pair, they refused. Stupidly I bought another pair which have been fine. I then put in the second pair I originally purchased (different colour) hence the zip broke as soon as I put them on. I emailed the care team and explained the situation and requested a new pair, I didn’t hear them for several weeks so sent another email to chase up. After another couple of weeks they have responded to say if I send them back they will put a new zip in. Need tags etc. A professional tailor has said the zips are not suitable for a heavy material like cord. Shoddy products and dispicable customer service. No idea how to look after customers especially though Les that have been regular shoppers. Do not serve to be trading so please be aware if you shop with them

Put an order in with jolliman they took the money out of my bank and im still waiting for my delivery its been two months now i have phoned several times to complain about missing items jolliman has not been in contact keep your money and stay away from this company

I placed an order for trousers to wear for a wedding. I ordered in good time but my order did not arrive. Now, two weeks after that wedding, jolliman say they have despatched my order. 3 times I have asked for a refund because it has been 3 weeks since I ordered these trousers. Still no refund just a notification to say they have now despatched my order. Not good enough.