Went into the Barnsley store asking about treats for my puppy- Alex was so helpful- and knowledgable, giving me different options and the reasons for each one. If you visit this store and u sure... See more
Location
Switch locationUnit 21, Claycliffe Business Park, Cannon Way, Barugh Green, S75 1JU Barnsley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went to Jollyes Barnsley store this morning where Alex took care of me and im so grateful. His advice on the best options for my dogs' various dietary requirements was second to none and I've walked a... See more
Company replied
Good products instore & the customer loyalty program is useful. However, the staff never interact with your pet which is a shame. Jolleys bought our local independent pet store and my dog remembers th... See more
Company replied
I attended my local store. I was pleasantly surprised that the upstairs section od bowls, harnesses, collars and leads had been rearranged. This made it easier to look for a puppy harness. The store... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 21, Claycliffe Business Park, Cannon Way, Barugh Green, S75 1JU, Barnsley, United Kingdom
- 01226380581
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The shop is well stocked and reasonably…
The shop is well stocked and reasonably priced. However I find the staff not as friendly or helpful as the previous staff (when it was the petstore) hence 3 stars
People around dog owners told us about…
People around dog owners told us about your out let but never called in even though we live close to it What a surprise fantastic experience and cheaper than the bigger Pet stores we usually shop at so will definitely be getting all our supplies from them in the future 😃👍🏾
Always helpful and friendly staff and…
Always helpful and friendly staff and prices are reasonable
Barnsley
I find the Barnsley store, do not have the same stock As the Wakefield ings road one, Bigger size puppy pads,so had to pick up the smaller packs, I ham dissatisfied with them,
Very welcoming friendly and helpful and…
Very welcoming friendly and helpful and help you with anything you need 😁
What a fantastic pet shop
What a fantastic pet shop, really helpful member of staff who really knew what they was on about
Great team of people working
Great team of people working . All knowledgeable. Good prices
Great professional staff.
Served by Sarah today,very helpful assistant and very pleasant.
Really helpful staff
Really helpful staff, excellent products in store including special offers.
First time I've ever been in a Jollyes
First time I've ever been in a Jollyes. Loved the store, purchased food, collar, treats, etc young lad was really lovely. Very friendly helpful, not pushy. Will definitely go again. Pretty good on prices too.
May use AI-assist with repliesRead more
Barnsley staff were incredibly rude
Barnsley staff were incredibly rude. I now refuse to shop there.
Edit for the reply. I emailed a complaint the same day and never received a conclusion. I couldn't remember the exact date of the incident. I just don't shop at any of your stores now and don't recommend them as the email complaint was never replied to.

Reply from Jollyes The Pet People - Barnsley
Wide range of stock to choose from
I love Jollyes
I love Jollyes. The staff are incredibly friendly, helpful and very knowledgeable. They always go above and beyond to help with all your needs whether that is a small or large enquiry.
The wide range of selection is great too
Good visit
Good visit. Lots of choice.
I was able to take my puppy and try on bits I wanted for him. Friendly staff and very helpful.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







